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3D Connexion Support

Benjamin_StraussBenjamin_Strauss Member Posts: 7 ✭
in Community Support
Simple problem: Ever since the most recent update my Spacemouse Pro has stopped interacting with Onshape. I don't know which side is the cause here, firmware or Onshape, but if this is a known issue from anyone else I would love some feedback from the dev team. 

Answers

  • Axel_KollmenterAxel_Kollmenter Member, pcbaevp Posts: 437 PRO
    Sometimes it works if you reconnect your mouse to your computer (sometimes up to 3/4 times). If this wont work, restart your computer. Which product from 3dconnexion do you use?
    Best regards,

    Axel Kollmenter
  • Benjamin_StraussBenjamin_Strauss Member Posts: 7 ✭
    I am using a Spacemouse Pro. Unfortunately this didn't work. I am going to reinstall the drivers and see if that helps.
  • S1monS1mon Member Posts: 4,223 PRO
    Not sure what platform you're on, but you may find this thread helpful if you're on a Mac.

    In summary, with the right version of the drivers, the right USB-C/A adapter and the occasional restart of Chrome and/or 3DxNLServer.app, it works.

    Simon Gatrall | Product Development, Engineering, Design, Onshape | Ex- IDEO, PCH, Unagi, Carbon | LinkedIn

  • Benjamin_StraussBenjamin_Strauss Member Posts: 7 ✭
    I am on PC, unfortunately the drivers did not help. I will continue restarting the aformentioned services a few times.
  • Axel_KollmenterAxel_Kollmenter Member, pcbaevp Posts: 437 PRO
    Are you using it with an adapter or an usb hub? I had an other kind of issue with the spacemouse enterprise while working with google chrome. Same setup but now on firefox = no more problems... are you able to change the browser?

    Best regards,

    Axel Kollmenter
  • Axel_KollmenterAxel_Kollmenter Member, pcbaevp Posts: 437 PRO
    edited July 2022
    I know this is not your exact problem, but there are a lot of solution suggestions. Maybe one of them will work.



    Best regards,

    Axel Kollmenter
  • Benjamin_StraussBenjamin_Strauss Member Posts: 7 ✭
    Yes it turns out it was the USB hub that was the culprit. I plugged it in to a thunderbolt connected hub and it works fine now.
  • Axel_KollmenterAxel_Kollmenter Member, pcbaevp Posts: 437 PRO
    Always happy to help!
    Best regards,

    Axel Kollmenter
  • tobia_repossitobia_repossi Member Posts: 17 PRO

    Mine doesn’t even connect with the receiver, I ried different dongles with no luck. It connects only via Bluetooth, works on all the other apps but not in Onshape

  • christian_pettychristian_petty Member Posts: 89 PRO

    Does anyone have the issue on macos where the mouse seems to get locked to a an onshape browser tab, so that when you go to a different model it doesn't work? Going back and cycling through tabs to find the one that works seems to "release" the mouse again.

    I was restarting the 3Dserver process before, but this seemed to be a more specific fix.

    Christian Petty - Mech. Design Engineer, Radian R&D
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