3D Connexion Support

Benjamin_Strauss

Simple problem: Ever since the most recent update my Spacemouse Pro has stopped interacting with Onshape. I don't know which side is the cause here, firmware or Onshape, but if this is a known issue from anyone else I would love some feedback from the dev team. 

Axel_Kollmenter

Sometimes it works if you reconnect your mouse to your computer (sometimes up to 3/4 times). If this wont work, restart your computer. Which product from 3dconnexion do you use?

Benjamin_Strauss

I am using a Spacemouse Pro. Unfortunately this didn't work. I am going to reinstall the drivers and see if that helps.

S1mon

Not sure what platform you're on, but you may find this thread helpful if you're on a Mac.

In summary, with the right version of the drivers, the right USB-C/A adapter and the occasional restart of Chrome and/or 3DxNLServer.app, it works.

Benjamin_Strauss

I am on PC, unfortunately the drivers did not help. I will continue restarting the aformentioned services a few times.

Axel_Kollmenter

Are you using it with an adapter or an usb hub? I had an other kind of issue with the spacemouse enterprise while working with google chrome. Same setup but now on firefox = no more problems... are you able to change the browser?

Axel_Kollmenter

I know this is not your exact problem, but there are a lot of solution suggestions. Maybe one of them will work.

https://forum.onshape.com/discussion/18461/does-enyone-else-had-have-this-problem#latest

Benjamin_Strauss

Yes it turns out it was the USB hub that was the culprit. I plugged it in to a thunderbolt connected hub and it works fine now.

Axel_Kollmenter

Always happy to help!