Imported Image is Black

famadorian

For some weird reason, when I import this image, it's black. 

I've also tried to convert it to JPG, but it's still black;)

What's going on? Onshape loads my other images. 

sebastian_glanzner

I suspect the Resolution of the image is very high. Try to reduce the number of pixels and upload it again.

This solved a similar problem I had.

famadorian

I can't even attach the file here in the comments;)

famadorian

Here's a link to the file: 
https://drive.google.com/open?id=1dDz-W5vltcDTWwWcnHP5zIKypFVJ-PFt

famadorian

Even after I convert the file to Gif, it turns black;)

I need help;)

steve_shubin

https://cad.onshape.com/documents/f96036faff93e6d4bf0db694/w/164a001c70ef45e8a76ad763/e/252ced7d56f3d871c8ba7899

famadorian

I made a copy of your Onshape document, then I made a part studio and put the image on a plane and it's still black

steve_shubin

@famadorian

Go open up that document again. I brought that image into a Part Studio.

The image is washed out looking. But it’s there.

famadorian

I see nothing. 

You see it here?:

https://cad.onshape.com/documents/9d3bffcd728fbb12a7fed853/v/f3dddb224d96f57afdf1c9aa/e/b075371710343ff96d8a1c1d

steve_shubin

@famadorian

OK the below two images are screen captures I made of what I’m seeing.
Look at the name of the document. This is the copy you made

I’m using an iPhone 8+ and I’m obviously using the mobile app for the iPhone

Looks to me like it’s something to do with your graphics card on your computer or your browser

PART STUDIO —



IMAGE —

famadorian

I loaded this document into my android and there is nothing there, either. 

Can you try on a computer? 

jakeramsley

Per chance, are you using Firefox?

It is showing for me in your document while using Chrome and a MacBook Pro.

I would consider shrinking the image resolution down some if you are going to be compressing it so much in a sketch anyways.

NeilCooke

Works on iOS.

MBartlett21

Works on Chrome + Windows 10 + Lenovo Thinkpad P52s

john_mcclary

Works in Onshape app on Samsung note8

It is black to me on mobile version of chrome
It works on mobile version of firefox

i'll check on my pc when i get to work.

famadorian

ok, this is too weird. Some images are totally fine, but some are not. 

famadorian

I'm on Ubuntu-18.10 GNU/Linux with Chrome
GPU:

03:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c1)

famadorian

you can see in the preview that it loads the images;)

john_mcclary

works in chrome and firefox on my windows10 laptop, It is slow to load though, it is blank until it is fully loaded.

Extra note: It works with both the integrated intel graphics card and nVidia card

Paul_J_Premakumar

The preview is a png file that is displayed by the browser. The image in the modeling area is a texture that needs to be applied to a quad. This looks like an issue with the GPU/browser.

1. Can you send us the output of chrome://gpu ?
2. Can you check if any errors are being reported in the browser console. This can be opened using the following shortcut keys : 

(Linux/Windows) Control+Shift+J

sebastian_glanzner

I suspect the Resolution of the image is very high. Try to reduce the number of pixels and upload it again.

This solved a similar problem I had.

famadorian

sebastian_glanzner said:

I suspect the Resolution of the image is very high. Try to reduce the number of pixels and upload it again.

This solved a similar problem I had.

Yup, scaled it down and works perfectly;) Thanks

So, this is a bug, then, but only with me, it seems. 

Do we have a bug tracker?

famadorian

Paul_J_Premakumar said:

The preview is a png file that is displayed by the browser. The image in the modeling area is a texture that needs to be applied to a quad. This looks like an issue with the GPU/browser.

1. Can you send us the output of chrome://gpu ?
2. Can you check if any errors are being reported in the browser console. This can be opened using the following shortcut keys : 

(Linux/Windows) Control+Shift+J

https://pastebin.com/UfespkbT

Paul_J_Premakumar

@famadorian,

We don't have a bug for this. Can you please create one for support via the help menu? This way you can get notified, when it does get addressed.

Thank you.

Paul

varun_gupta579

Thank you so much for the indeed, incredible concept to share with. I do admire the effort and will continue to learn from these forums.