Cannot load drawing and cannot report a bug

hristo_goumnerov

Dear All,

I have tried creating several documents and then a corresponding drawing, but the drawing never loads. In some cases i can see a thumbnail of the drawing when i hover over the tab with my cursor, but that's about it. When i try to report a bug nothing happens, while all the other functions work. Please help.

This is one of the documents: https://cad.onshape.com/documents/f4c4b662c7b900c1cfa87ab2/w/3f22da05799a59c9bf3fa3d9/e/84ed1d9a3b4d8e80a7ba6c12

Thank you for your help in advance.

john_rousseau

Hi @hristo_goumnerov, are you in an environment where hosts or ports are blocked going outbound?

hristo_goumnerov

Hello John,

Thanks for the quick reply. I'm accessing the internet via a company proxy/firewall so it may be the case that some ports are blocked. However, i have tried loading a drawing for the same document from my home computer and had the same issue.

john_rousseau

I just opened the drawing on your document without any issues. Do you have any errors in your browser console?

owen_sparks

For what it's worth the drawing in the link above opened in just a second or two for me.

Owen S.

hristo_goumnerov

When i load the document/drawing i get the warnings and error in the attached image.

MBartlett21

@hristo_goumnerov
What browser are you using?

hristo_goumnerov

Hello again, I'm using Firefox. When i do the system check, everything is fine and i get green checkmarks.

NeilCooke

Do you have any browser add-ins/extensions running like Ad blockers? Try disabling those. Also in the console error you posted above, what does it say in the SecurityError if you expand it (click the red arrow)?