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Certain Document Won't Open
omar_alsolaiman593
Member Posts: 2 ✭
Hello everyone,
Today, I was trying to access one of my Onshape documents, but it refuses to open and, instead, just keeps loading. Eventually, after loading for minutes, it tells me to try reloading the browser which obviously doesn't work. I have tried reloading it multiple times, putting it into a different window, and loading it on my iPad instead. None of these have worked. On top of that, all my other documents are loading fine. It is just this particular one. Does anyone know how I can fix this?
Thanks for your help
Today, I was trying to access one of my Onshape documents, but it refuses to open and, instead, just keeps loading. Eventually, after loading for minutes, it tells me to try reloading the browser which obviously doesn't work. I have tried reloading it multiple times, putting it into a different window, and loading it on my iPad instead. None of these have worked. On top of that, all my other documents are loading fine. It is just this particular one. Does anyone know how I can fix this?
Thanks for your help
0
Comments
If you made a change that is failing to regenerate, you could run into this. (making an oversize pattern of many parts)
Then you could try opening the document by choosing an earlier version from the Onshape main screen.
If you haven't opened it in a while, and it is a large document. It can take a while for the server to reconstruct the parts from the last few Onshape updates.
If those fail, then you may need to give a link to support for them them to try and diagnose another issue.