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Disrupted Internet Connection / Hard-Boot-Logout?

matthew_stacymatthew_stacy Member Posts: 74 PRO
Onshape periodically locks up on me trying to reload a model.  I believe the root cause is momentary loss of internet connectivity on my end.  If I logout and log back in the result is that multiple clones of myself are logged into the document simultaneously as shown in the attached photo.

I'm starting to feel a bit schizophrenic over here.  Is there any way for me to trigger a hard reset to release myself from a document?


  • CBowersCBowers Member Posts: 1 PRO
    I wonder if it's something on Onshape's end. I keep losing connection every 5-10 minutes and I have to refresh the browser. Hadn't elevated it yet because I am desperately trying to push something out to my shop.
  • TimRiceTimRice Member, Moderator, Onshape Employees Posts: 270
    The duplicate users will disappear when the session times out after 10 minutes.

    Please submit a support ticket from inside the document so we can help diagnose the issue!
    Tim Rice | User Experience | Support 
    Onshape, Inc.
  • matthew_stacymatthew_stacy Member Posts: 74 PRO

    Thanks for the reply.  I was hoping that there might be a trigger I can initiate manually to delete the duplicate users.  Is waiting ten minutes truly the only option?

  • romeograhamromeograham Member Posts: 435 PRO
    Those other instances of "you" are not preventing you from continuing to work, are they? If they're in a drawing, you can simply say "open here instead" (or whatever the message is)...if a Part Studio or Assembly, there's no problem with multiple users...

    Are you running into issues where you can't keep working and allow them to timeout naturally?
  • matthew_stacymatthew_stacy Member Posts: 74 PRO
    If I'm in the middle of creating or editing a feature at the time of disruption, then I'm locked out of the feature until my evil clone times out.  Sure, I could branch and continue on my merry way.  But that seems more than a bit clunky.

  • romeograhamromeograham Member Posts: 435 PRO
    Ah, I see what you mean. Submit that support ticket - hopefully they get it cleaned up for you.

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