Disrupted Internet Connection / Hard-Boot-Logout?

matthew_stacy

Onshape periodically locks up on me trying to reload a model.  I believe the root cause is momentary loss of internet connectivity on my end.  If I logout and log back in the result is that multiple clones of myself are logged into the document simultaneously as shown in the attached photo.

I'm starting to feel a bit schizophrenic over here.  Is there any way for me to trigger a hard reset to release myself from a document?

CBowers

I wonder if it's something on Onshape's end. I keep losing connection every 5-10 minutes and I have to refresh the browser. Hadn't elevated it yet because I am desperately trying to push something out to my shop.

TimRice

@matthew_stacy
The duplicate users will disappear when the session times out after 10 minutes.

@Cristopher_Bowers
Please submit a support ticket from inside the document so we can help diagnose the issue!

matthew_stacy

@TimRice,

Thanks for the reply.  I was hoping that there might be a trigger I can initiate manually to delete the duplicate users.  Is waiting ten minutes truly the only option?

romeograham

@matthew_stacy
Those other instances of "you" are not preventing you from continuing to work, are they? If they're in a drawing, you can simply say "open here instead" (or whatever the message is)...if a Part Studio or Assembly, there's no problem with multiple users...

Are you running into issues where you can't keep working and allow them to timeout naturally?

matthew_stacy

@romeo_graham,

If I'm in the middle of creating or editing a feature at the time of disruption, then I'm locked out of the feature until my evil clone times out.  Sure, I could branch and continue on my merry way.  But that seems more than a bit clunky.

romeograham

Ah, I see what you mean. Submit that support ticket - hopefully they get it cleaned up for you.