3Dconnexion

maciek

Hi,

I see Onshape logo on 3dconnexion website, but it doesn't work on any browser. How can I make it work?

Thanks

mahir

I've noticed frequent disconnects between OS and 3Dx. Usually the quickest way to fix things is to update the 3Dx driver.

wayne_sauder

Is your internet connection through a VPN or any kind of filtering software. That can cause issues.

NeilCooke

Internet connection shouldn’t matter because the 3D mouse is controlling the browser not Onshape directly. 

EvanReese

I use a 3Dconnexion space mouse and it disconnects from time to time. I'm on Mac in Chrome and what usually fixes it for me is to press "command + space" to open search. Then find "3DxNLServer" and open it (usually I just type "3dx" which autocompletes, then "enter" to open. it's quick.). Last I hold "shift" and refresh the page. That usually works for me. It sounds like a lot of steps, but it really takes like 3-5 seconds. If that fails, I restart my machine.

mahir

Sorry, when I said "disconnect", I didn't mean network connection. I was referring to OS or 3Dx changing something software related on their ends which then requires the the driver to be updated in order to keep my spacemouse working.

misterjtc

wayne_sauder said:

Is your internet connection through a VPN or any kind of filtering software. That can cause issues.

I was actually just trying to figure out why my space mouse wasn't working on Onshape and I stumbled upon this thread. I was connected through a VPN and it wouldn't work. As soon as I deactivated the VPN it started working. 

I don't understand why this matters technically, but that Onshape employee is wrong, it appears using a VPN does affect space mouse functionality...