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first tap doesn't work for corner rectangle and other tools??

dina_katz826dina_katz826 Member Posts: 3 PRO
Hi all,

maybe someone else came across this. My school has 1-1 ipads, so for many students that's the only device they use. One student's ipad has some kind of weird bug or setting, so that when he uses a tool like corner rectangle or 3pt arc, the first tap isn't registering or isn't appearing on the screen, and the cursor turns to a cross, like when the second point is chosen. He/his ipad seem to be unique - mine and everyone else's seems to work fine. Anyone see this before and/or know how to fix?? TIA!
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Answers

  • steve_shubinsteve_shubin Member Posts: 391 ✭✭✭
    edited November 17

    Has anyone else tried using that particular iPad?   If so, are others having the same problem?

    Do you have recent versions of iOS and Onshape installed on that iPad

    I don’t have an iPad. I have an iPhone. But it is a touchscreen. There’s one thing that I do every once in a while when things seem to start working a little funny. What I do, is I clean the screen. I get a paper towel, fold it in half, and then I spray SOME Windex on the paper towel, and then wipe the screen off. But make sure you don’t over saturate the paper towel with Windex. Just spray it to where the surface is slightly damp. Hold the spray bottle far enough away so when you spray the paper towel, you get a lighter mist on it and not a more condensed spray.

    But whatever you do, DO NOT SPRAY THE IPAD !!!!!

    SPRAY THE PAPER TOWEL, and then wipe the screen of the iPad with a SLIGHTLY damp paper towel

    Try doing a SOFT reset on that iPad

    I want to emphasize the word SOFT.

    A SOFT reset. You don’t want to erase everything on your iPad

    I would also restart the iPad. In other words I would do a complete shut down and then reboot

    I would also try reinstalling the Onshape app if nothing else works. I would delete it from my iPad and then go to the App Store and reinstall it.

    Maybe the person is possibly using the iPad in a way that it is heating up a lot. In other words, maybe the person has it set on a blanket or something that isn’t allowing the back to cool off enough


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