impossible to connect

david_voisin

hello 
when i try to create a part I've got this error message :
"Onshape is not connected. Your document is saved. You can refresh the browser to continue working on this document or return to the Documents page."
my browser is safari 5.1.10.
anyone could help me?
thanks

jakeramsley

Hello david_voisin,

Can you double check that WebGL is enabled for Safari? see: https://discussions.apple.com/thread/3300585?start=0

If that doesn't help, can you try either Chrome or Firefox on the same computer?  If none of those are working, I would suggest putting in a support ticket and someone in support will try to work out solutions with you.

david_voisin

thanks for the answer Jakeramsley. WebGL is enabled on my safari browser but it still doesn't work. should I try with a more recent version of Safari ?

jakeramsley

Yes, I would try a later version of Safari if you can.  If you are still having issues, please log a support ticket while in the system (use ctrl + u) and someone from support will help you.

david_voisin

ok thanks

shanshan

david_voisin sometimes I also meet this issue "Onshape is not connected. Your document is saved. You can refresh the browser to continue working on this document or return to the Documents page",but I found it is due to the bad network,if your netspeed is very slow or the network is unstable,it happens usually.I liking connecting to wifi when I am modeling by onshape, so if the signal is not good ,it will show "Onshape is not connected..."So I want to suggest you to find a place with good network for working by onshape, and check if this issue will come again!

lougallo

Safari 5 is going to have some issues with running webGL.  If you are on an older Mac I would suggest using Firefox instead unless you can update your operating system and get Safari 8. Hit the ? menu -> Feedback if you have further issues.