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OnShape Unable to Connect

abraham_moore428abraham_moore428 Member Posts: 4
Hello, I am having trouble getting into any onshape document. It tries to load for a while and then gives me the OnShape not connected error. Based on forums I've seen, I think the problem has something to do with websockets, what ever that is... Could someone walk me through how to get this fixed?


  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 3,753
    Onshape has to connect via a websocket - it is likely that your firewall is preventing this.
    Director, Technical Services, EMEAI
  • abraham_moore428abraham_moore428 Member Posts: 4
    Thanks for the reply! Excuse my ignorance, but what is a firewall and how do I get around it?
  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 3,753
    Run https://cad.onshape.com/check to see if there are any errors
    Director, Technical Services, EMEAI
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