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ERR_CONNECTION_TIMED_OUT trying to login

tom_clarytom_clary Member Posts: 2
For weeks now, I have been getting the error ERR_CONNECTION_TIMED_OUT even trying to login into OnShape.  It seems I can't reach cad.onshape.com.  It used to work perfectly.

This happens with my personal laptop and my iPad.  It doesn't happen with my work computer either on my home network or using VPN.  I've tried both Chrome 93.0.4577.82  and Microsoft Edge.  No luck.  Everything else seems fine on my computer and network.

I have been hoping I would try and it just would start working again but no such luck.  I think OnShape is great but not being able to use it is frustrating.

Any help is much appreciated.

Comments

  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 281
    Hi @tom_clary. Something is blocking the connection to Onshape. From your description, it sounds like there is some security software that's blocking access to our servers. Do you have anything like that installed on your personal laptop or iPad?
    John Rousseau / VP, Technical Operations / Onshape Inc.
  • tom_clarytom_clary Member Posts: 2
    The good news is, today I can reach cad.onshape.com and things seem working again.  I don't knowingly have any software installed on the laptop though it came with McAffee by default.  I've tried uninstalling it well before posting the message. Nothing on the iPad.  I will just hope things keep working.
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