No preview, no drawing print

thomas_holford

I created an assembly drawing sheet and then used the top left of the screen Chrome "hamburger" menu to access the print menu.
I clicked print, got the Windows print facility screen and a message that said "downloading preview".

After the  message went away, there was no preview. Just a blank page.  I printed the preview anyway and it printed a blank page.

I disabled uBlock in Chrome and tried to print again, with the same result.

Help.

viru

@thomas_holford , I am using google chrome and Mozilla Firefox browser. In both cases it working fine as shown in below video.


Can you take screen-shot and send it to Onshape support team.

thomas_holford

Here is a screen print of the "print preview" screen:

thomas_holford

After consulting with a software engineer, I was talked through a little debugging activity.

I opened the model to the "Assembly 1 Drawing 1" tab.

I clicked on the Chrome "hamburger" icon at the top left of the screen.

The print dialog window opened and displayed the message " creating preview", followed by a blank print document.

The java console displayed the following errors:

"Failed to load resource: the server responded with a status of 401 (Unauthorized)

https://127.51.68.120:8181/3dconnexion/nlproxy
Failed to load resource: net::ERR_CONNECTION_REFUSED

app.js:9590 document.domain set to onshape.com"

Does this help anyone figure out why I can't print my On-Shape drawing?

FYI.  I don't know if this is significant, but "3dconnexion" is my 3D pointing device.

shashank_aarya

@thomas_holford I think it would be better if you submit ticket to Onshape support by using  ? menu -> Feedback. Support team will resolve this issue.

jon_mcintyre

Instead of clicking on the Chrome (or browser's) hamburger menu and print, use the hamburger menu inside Onshape, which is located in the upper left, next to the Onshape logo.   The print command in that menu will work for you. 

The other way to print a drawing is to right-mouse-button click on the drawing tab at the bottom of the window, and choose "Export to PDF", then print the PDF file. 

andrew_troup

thomas_holford said:

......

I clicked on the Chrome "hamburger" icon at the top left of the screen......

Do you mean top right?

john_mccullough

@thomas_holford, currently drawings tabs use the Print command in the Onshape "hamburger" menu to create a PDF and automatically open it in a new browser tab.

Users have reported several problems with this process and our plan is to adjust it to match the standard browser print workflow which you seem to be expecting.