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Comment notification inquiry: how best to minimize number of overlapping forum posts?
Stormi_Backus
Member Posts: 49 ✭
in General
Howdy,
I often have questions with a topic very similar to existing forum posts. I'd like to simply add my follow up question to an existing asked question but am wondering if anyone will get a notification about my comment?
If so, who? If, not - what's the best practice here? I'd hate to disseminate the same topic over multiple posts, but I also want to make sure that my question is actually being seen by the community.
Thanks!
Stormi
I often have questions with a topic very similar to existing forum posts. I'd like to simply add my follow up question to an existing asked question but am wondering if anyone will get a notification about my comment?
If so, who? If, not - what's the best practice here? I'd hate to disseminate the same topic over multiple posts, but I also want to make sure that my question is actually being seen by the community.
Thanks!
Stormi
0
Comments
Good question. If you comment on the previously posted question or discussion, others who posted on that discussion will get notified and the post will be bumped to the top of the forums category or general discussion list. This is a good approach, though your comment on their post may get overlooked.
I recommend creating a completely new question post and optionally giving links to the other posts for more details. This way everyone will see your post question has not been answered. Un-answered post questions stand out and will get faster responses than comments on old posts that have already been answered.
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Digging up really old threads and adding on to them may not always make much sense. Onshape is updated every three weeks. New functionality gets added to fix old pain points and bugs get fixed. There are definitely issues which fester for years which deserve attention, but make sure that they are still problems and not an issue with discovery, training and UX. It's sometimes inevitable that you'll think that something can't be done and then someone else points out functionality that you've missed. Try to search the help and forums carefully first and assume there's probably a way to solve the problem before complaining that Onshape can't do XYZ. Start by asking how to solve a problem, not why is this function missing.
I'm half tempted to automatically close really old posts, but it seems a little overly restrictive.
@S1mon I agree about the old forum posts. With the updates every three weeks, I sometimes find myself lost in the sauce looking at 2016 forum post that are soooooo far from being relevant to FeatureScript's present form. It would probably be two-three fulltime jobs to trim outdated posts though. Thank you for the posting guidance!