Cloud-Integrated Apps Not Showing Up

aaron_nguy

Hi, I subscribed to use the VEX V5 Parts Library app.

 This is the first app I have tried to use, but the same issue comes up with other free cloud-integrated apps like Principia. On the app store, it shows that I own the app, but when I go into Onshape(browser), the app isn't available for use. The Applications tab shows nothing, just a "Go to App Store" button.

I'm attempting to use the app in a blank document created right after the "purchase" of the app. However, the same thing happens with older documents as well. I heard something about authorizing apps but I am unsure how to do it. The only other occurrence of this issue I could find mentions something about browsers and support tickets: https://forum.onshape.com/discussion/6119/integrated-cloud-app-is-not-available. Am I simply not doing something? I am not using Firefox, and am on the most recent version of Chrome, so should I submit a support ticket?

wayne_sauder

@aaron_nguy
Some of these apps are accessed from the right side of the screen and not through the application tab. That is where you will find Principia and I am going to guess vex as well. 

Jason_S

Exactly what @wayne_sauder said, This app is in the right panel in Part Studios and assemblies and not an app tab. If you don't see the app on the panel on the right side of your screen, please submit a ticket so we can make this right. 

aaron_nguy

Thanks!