Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.
First time visiting? Here are some places to start:- Looking for a certain topic? Check out the categories filter or use Search (upper right).
- Need support? Ask a question to our Community Support category.
- Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
- Be respectful, on topic and if you see a problem, Flag it.
If you would like to contact our Community Manager personally, feel free to send a private message or an email.
Options
Cloud-Integrated Apps Not Showing Up
aaron_nguy
Member Posts: 6 ✭
Hi, I subscribed to use the VEX V5 Parts Library app.
This is the first app I have tried to use, but the same issue comes up with other free cloud-integrated apps like Principia. On the app store, it shows that I own the app, but when I go into Onshape(browser), the app isn't available for use. The Applications tab shows nothing, just a "Go to App Store" button.
I'm attempting to use the app in a blank document created right after the "purchase" of the app. However, the same thing happens with older documents as well. I heard something about authorizing apps but I am unsure how to do it. The only other occurrence of this issue I could find mentions something about browsers and support tickets: https://forum.onshape.com/discussion/6119/integrated-cloud-app-is-not-available. Am I simply not doing something? I am not using Firefox, and am on the most recent version of Chrome, so should I submit a support ticket?
This is the first app I have tried to use, but the same issue comes up with other free cloud-integrated apps like Principia. On the app store, it shows that I own the app, but when I go into Onshape(browser), the app isn't available for use. The Applications tab shows nothing, just a "Go to App Store" button.
I'm attempting to use the app in a blank document created right after the "purchase" of the app. However, the same thing happens with older documents as well. I heard something about authorizing apps but I am unsure how to do it. The only other occurrence of this issue I could find mentions something about browsers and support tickets: https://forum.onshape.com/discussion/6119/integrated-cloud-app-is-not-available. Am I simply not doing something? I am not using Firefox, and am on the most recent version of Chrome, so should I submit a support ticket?
0
Comments
Some of these apps are accessed from the right side of the screen and not through the application tab. That is where you will find Principia and I am going to guess vex as well.