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Many problems with operation since yesterday (08/13/2024)

artur_brandtartur_brandt Member Posts: 5 ✭
in Using Onshape
Since 08/13/2024, around 3 a.m., I have noticed a lot of problems with the program's operation. For example, sketch disappearing, sketch not updating after adding changes, program freezing, not showing parts of the project, showing other sketches in the project even when they are marked as invisible, and many more. In general, since 3 a.m., the program has been working very strangely, and sometimes not working at all.

Comments

  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,688
    There are no issues that I am aware of. Have you tried clearing your browser cache and restarting the browser?
    Senior Director, Technical Services, EMEAI
  • artur_brandtartur_brandt Member Posts: 5 ✭
    I deleted the cache and restarted the browser, it didn't help. I tested on 3 computers and different systems (win 11 and linux) and on Chrome, Firefox, Edge browsers. Problems occur on all machines, all browsers.
  • ArcsonArcson Member Posts: 8 PRO
    This is also happening to me, started immediately after the update. I cleared the chaches used two separate computers and couldn't work at all. Sketches disappearing, sheet metal flat view not showing up. I have submitted a ticket but haven't heard back.
  • PeteYodisPeteYodis Moderator, Onshape Employees Posts: 542
    We have a top priority bug fix involving some scenarios with sheet metal parts and sketching.  We are hoping to deploy that fix soon.
  • bryan_lagrangebryan_lagrange Member, User Group Leader Posts: 826 ✭✭✭✭✭
    Sheet metal flat patterns are fixed. Thank you Onshape team for your quick response!
    Bryan Lagrange
    Twitter: @BryanLAGdesign

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