How can I fix it?

sornram_thomgprayad634

Hi, I am using ASER laptop model ASPIRE 3 and my Onshape program shows "Onshape is not connected. Your document is saved. You can refresh the browser to continue working on this document or return to the Documents page." I tried both Google Chrome and Microsoft Edge but it still gives the same result. (I am trying to use my academic email and my personal email.)

Oliver_Couch

Try logging out and logging in again.

NeilCooke

Note the red exclamation mark on the left

john_rousseau

It's likely that something on your machine or in your network is blocking websocket requests.

sornram_thomgprayad634

https://forum.onshape.com/discussion/comment/106423#Comment_106423

It's like this. What should I do?

sornram_thomgprayad634

https://forum.onshape.com/discussion/comment/106421#Comment_106421

It still has the same result.

sornram_thomgprayad634

Is it possible that my device is not powerful enough?

NeilCooke

Graphics card should not cause this error. Like John said it may be websockets - run

https://cad.onshape.com/check

john_rousseau

It will be slow with SwiftShader, but it will work. What does the "Connection" section say? You can hit https://cad.onshape.com/check for a bit more information. Please send the screenshot of that.

sornram_thomgprayad634

I don't know what to do or how to fix it.

NeilCooke

Any anti-virus, adblockers or other browser extensions active?

sornram_thomgprayad634

https://forum.onshape.com/discussion/comment/106443#Comment_106443

I think my brother might have made it for me.

sornram_thomgprayad634

https://forum.onshape.com/discussion/comment/106443#Comment_106443

if it does, what should I do?

NeilCooke

If you're not familiar with how to look for or disable any add-ons, can you ask your brother? Browser extensions can be disabled from the browser menu (usually top right) and anti-virus / anti-track software can usually be seen as an icon in your Windows taskbar.