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model closes after most pans ?

David_EganDavid_Egan Member Posts: 3 ✭
in Using Onshape
Hi I am using a 2 botton mouse with scroll wheel (hold down scroll for MMB). Everything appears normal,  zoom , pan and rotate but  after a couple of pans  MMB , the model closes . 

Any suggestions

Comments

  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,715
    When you say the model closes is it going back to the Documents list?
    Senior Director, Technical Services, EMEAI
  • David_EganDavid_Egan Member Posts: 3 ✭
    yes and has to be reloaded

  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,715
    No error messages? On all models or a specific one? What browser and operating system are you using?

    Sounds like you may need to open a support ticket from the Feedback tool under the ? top right. 
    Senior Director, Technical Services, EMEAI
  • raj_Onshaperaj_Onshape Onshape Employees Posts: 110
    edited January 2016
    Are you using OS X ? If you are and have enabled "Swipe between pages" gestures in Mouse preferences it might have the unwanted effect of using browser back/forth navigation which can cause this to happen
  • David_EganDavid_Egan Member Posts: 3 ✭
    Right now I am on firefox. I will  test in chrome this evening  , but running windows 10.  But thanks I will look carefully at the preferences and see if something similar

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