Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.
First time visiting? Here are some places to start:- Looking for a certain topic? Check out the categories filter or use Search (upper right).
- Need support? Ask a question to our Community Support category.
- Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
- Be respectful, on topic and if you see a problem, Flag it.
If you would like to contact our Community Manager personally, feel free to send a private message or an email.
Difficulties loading a step model

Hello,
I'm a beginner on Onshape, but I'd like to compare it with Fusion 360. I tried to load a rather heavy step model, which loads well on Fusion. It's loaded correctly since I can see a thumbnail of the model (a Bambulab X1C). But when I double-click on it to load it, I get to the “Update/Download” display, and it doesn't load. Any ideas? Thanks
0
Comments
Click the "home" icon bottom left to get to the tab containing the 3d model.