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Part Disappears When I use any Feature

Ivan_Ekman
Ivan_Ekman Member Posts: 1 ✭
edited March 2016 in Community Support
Does any one else have this problem ? 

I created a simple cube to test it. When I try to make a fillet on the edge of the cube I click on the filet feature, but when I do so my part (cube) disappears. I mean, It is still there and if I "guess" the right spot I can still click on it. but I can not see It. 

Any suggestions ? 

Answers

  • NeilCooke
    NeilCooke Moderator, Onshape Employees Posts: 6,099 image
    Sounds like a WebGL issue. What browser and operating system are you using and is it all up to date? Chrome, Firefox, Safari, opera are the supported browsers. 
    Senior Director, Technical Services, EMEA
  • viru
    viru Member, Developers Posts: 619 ✭✭✭✭
    @Ivan_Ekman , Kindly refer below link which may be helpful in your case.
    https://cad.onshape.com/help/#webgl.htm?TocPath=Welcome%20to%20Onshape%20Help|_____2
  • nathaniel_zaharia
    nathaniel_zaharia Member Posts: 20 ✭✭
    I checked the link that @viru posted, and my computer clears the blacklist... and yet I have the same problem as @Ivan_Ekman. Is there any more on this topic? This started happening recently, only a few weeks ago OnShape still worked normally.
  • abefeldman
    abefeldman Member Posts: 166 ✭✭✭
    @Ivan_Ekman and @nathaniel_zaharia - just to confirm, you're both using Chrome on a Windows machine?  I ask because this sounds like an issue we're seeing for users with AMD graphics cards and Google Chrome on Windows.  We have filed a bug with Chrome because Chrome is disabling Direct3D 11 which is required to run WebGL and by extension Onshape in Chrome.  If you run Onshape in Firefox you should have no problems.
    Abe Feldman
    UX/PD/Community Support
  • nathaniel_zaharia
    nathaniel_zaharia Member Posts: 20 ✭✭
    @abefeldman: Yes.  AMD Radeon HD 7500 graphics card, Chrome, Windows 10
  • abefeldman
    abefeldman Member Posts: 166 ✭✭✭
    @nathaniel_zaharia - then I believe you are also affected by that bug.  I recommend using Firefox to run Onshape until Chrome is able to fix the issue with OpenGL/WebGL support for your driver.
    Abe Feldman
    UX/PD/Community Support
  • nathaniel_zaharia
    nathaniel_zaharia Member Posts: 20 ✭✭
    Thanks fine.  Thanks a lot!

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