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assembly model disappeared; mate connections visible
c_a_moore Member Posts: 6 ✭✭
i have an assembly that has suddenly disappeared or became invisible. mate connections are visible, so when zooming or panning they move.
tried various things including hiding/unhiding (all parts and individual parts), changing view style (shade, translucent), copying and pasting (new copy invisible also), different browser- basically anything we can think of. the parts themselves are all visible in their individual tabs.
this is also shared between two users and neither of us can see it so does not seem to be local machine dependent.
shashank_aarya Member Posts: 265 ✭✭✭Go to ? tab and click on feedback,to submit a support ticket as below
Onshape support team will be contact you.5
viru Member, Developers Posts: 619 ✭✭✭✭c_a_moore ,Sometimes it is happening due to slow internet speed. Kindly hit F5 button (Refresh) from keyboard and reload the model. It will appear if it is not appearing then raise a support ticket for this issue. Onshape support team will definitely help you in this case.
c_a_moore Member Posts: 6 ✭✭submitted to support. thanks!0
Onshape support team will be contact you.