Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.
First time visiting? Here are some places to start:- Looking for a certain topic? Check out the categories filter or use Search (upper right).
- Need support? Ask a question to our Community Support category.
- Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
- Be respectful, on topic and if you see a problem, Flag it.
If you would like to contact our Community Manager personally, feel free to send a private message or an email.
Service Provider Concerns?
At my shop I am limited to an internet service provider that only gives me about 1mbps of speed. Today I noticed that Onshape was very slow to load... what concerns should I have if I get into complex modeling. I am currently designing some automation that is pretty involved. Just wondering if at some point the service speed will become a big issue... are there any minimum recommendations for service provider speeds... also, what happens when internet goes down... are we out of luck... it is rare but my internet has gone down for an hour or two...
Tagged:
0
Comments
1. The time taken to present the page when you first go to sign in.
2. The time taken to present the 'modeling' page containing your part studios & assemblies after you click to open a new document (or create a new one)
3. The time taken to present a final workable model you can interact with (essentially the end of the 'loading' spinner in a part studio or assembly)
The first two are usually 'one time deals' - the browser will cache content and reuse it for those phases - on a slow connection it should be better on the second login, or the second time you open a document. The first time after an update to Onshape things may be slower since your cached content is possibly invalid.
The third piece is dependent on model complexity, assembly size and so forth. We monitor all these times (in aggregate from users all over the world) and try to continually improve them. Recent changes for progressive graphics quality are results of this monitoring and continuing work to improve performance.
There is also ongoing data usage as you add a feature or mate assemblies, import new parts into an assembly etc. We employ a range of techniques to try and optimize that experience including running in bandwidth limited (and high latency) test scenarios and using complex documents.
If you feel a particular document has become too slow after adding features please file a support ticket and if possible share the document with support (or be able to provide some idea as to its complexity). We can take a look at the scenario and add it to our list of ongoing improvements.
Offline use (no internet connection) is not currently possible - we may not be the best solution for people who have very unreliable (or very poor) internet connections.
So I think having decent computer and possibility to use 3G/4G connection if lan/dsl line is down will keep you alive for couple of hours. Having lan router with 4G support which automatically uses mobile connection if cable is down would be a good solution.
Amazon, I believe.
Andrew, lots of good info, I will start a ticket if I run into another slowdown...