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Phone broke, lost my 2FA

jonasfjonasf Member Posts: 1
Is there any way to recover/log in to my account without my phone? It broke and I cannot add another account to Google Authenticator, nor do I have the backup codes to OnShape.

Answers

  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 1,669
    Please contact support at Onshape dot com
    Neil Cooke, Director of Technical Marketing, Onshape Inc.
  • evan_kennedyevan_kennedy Member Posts: 1 EDU
    NeilCooke said:
    Please contact support at Onshape dot com
    Hi Neil,

    One of my students enabled this and has lost/replaced his phone.
    I told him as you said above to goto onshape dot com and contact the support team. On the website when he goes to the support section, it wants him to login. which he cant....

    What should he do?
  • john_mcclaryjohn_mcclary Member, Developers Posts: 1,217 PRO
    try going to this section of the website: https://www.onshape.com/contact


  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 1,669
    If you send an email direct to [email protected] they will be able to help. 
    Neil Cooke, Director of Technical Marketing, Onshape Inc.
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