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Phone broke, lost my 2FA

jf
jf Member Posts: 1 ✭✭
in Community Support
Is there any way to recover/log in to my account without my phone? It broke and I cannot add another account to Google Authenticator, nor do I have the backup codes to OnShape.

Answers

  • NeilCooke
    NeilCooke Moderator, Onshape Employees Posts: 6,099 image
    Please contact support at Onshape dot com
    Senior Director, Technical Services, EMEA
  • evan_kennedy
    evan_kennedy Member Posts: 1 ✭
    NeilCooke said:
    Please contact support at Onshape dot com
    Hi Neil,

    One of my students enabled this and has lost/replaced his phone.
    I told him as you said above to goto onshape dot com and contact the support team. On the website when he goes to the support section, it wants him to login. which he cant....

    What should he do?
  • john_mcclary
    john_mcclary Member, Developers Posts: 4,100 PRO
    try going to this section of the website: https://www.onshape.com/contact


  • NeilCooke
    NeilCooke Moderator, Onshape Employees Posts: 6,099 image
    If you send an email direct to support@onshape.com they will be able to help. 
    Senior Director, Technical Services, EMEA

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