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Versions and History

Hi there,

For some reason I am unable to restore to a previous point in my history on a model I am working on.
I have tried to go back and create a version at the point I wanted to go back to, but it wouldn't restore to that point either. In the end I had to create a new branch. I am now in the same position where I can't go back to a previous point in the history. Am I doing something wrong?
My model currently has 6 branches. I am able to go back to a point in history but, at the top of the screen it just says 'RETURN..' which takes me back to the current model state (no option to restore).
If I click the gear or arrow in the history event, there is no option to restore.
Please help.

Many thanks,

Lateef.

Best Answer

Answers

  • lanalana Onshape Employees Posts: 490
    @Lateef_Rahman
    Please send a message via Feedback mechanism from the document where you've run into this issue and share the document with support. 

  • Lateef_RahmanLateef_Rahman Member Posts: 5 PRO
    Thank you lana for your response but this appears to have fixed itself now???
  • Jake_RosenfeldJake_Rosenfeld Moderator, Onshape Employees, Developers Posts: 1,413
    Good to hear!

    It would be helpful for us anyway for you to submit a ticket describing what your experience was so that we can look into what happened.  Sorry for the trouble!
    Jake Rosenfeld - Modeling Team
  • lanalana Onshape Employees Posts: 490
    Should it resurface please let us know.
  • Lateef_RahmanLateef_Rahman Member Posts: 5 PRO
    Hi lana, apologies but I am unable to share the document with you due to contractual obligations. Would you like me to still submit a ticket with a detailed explanation?
  • C_D_RC_D_R Member Posts: 2 PRO
    I am having this same trouble...October 2019 though..any updates?
  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 2,561
    @C_D_R we may never have had the opportunity to find the problem because it "fixed itself" - please create a support ticket and share your doc.
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