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Forum Post Checklist

NeilCookeNeilCooke Moderator, Onshape Employees Posts: 2,086
edited April 2018 in General

There are not many rules on this forum other than the obvious ones, like being polite and respectful, but I thought it worthwhile to make a list of things you might consider before requesting help. The members of this forum are a friendly bunch and will bend over backwards to help you, but following this checklist before posting will likely get your question answered much faster:

  1. Use the forum search tool in the top right corner of this page to see if your question has been answered before. If you can’t find what you’re looking for, create a new post. If you're asking a question, please use the "Ask a Question" option under the "New Discussion" drop-down menu. This will enable you to mark the best answer using the "Did this answer the question?" link at the bottom of each answer.

  2. Please be as descriptive as you can (with images if possible) and copy & paste the URL of a Public Document that represents the problem you are trying to solve.


  3. If you are new to Onshape or your question is a simple “How do I …?”, please take the time to review the free online training resources at https://learn.onshape.com or search the online Help. You can also review the many videos and recorded webinars in the Onshape Video Library or YouTube channel to see if the topic has already been covered.

  4. If you are requesting new functionality, please visit the Improvement Requests category on the right. Search first to see if your request has already been made, then add your vote. Otherwise, create a new Improvement Request and be as descriptive as possible, including the reasons and benefits behind your idea.

  5. Finally, there’s no such thing as a stupid question! Ask anything you want, but please be respectful of other people’s time.

That's it! Thank you for keeping the Onshape Community awesome!
Neil Cooke, Director of Technical Marketing, Onshape Inc.

Comments

  • owen_sparksowen_sparks Member, Developers Posts: 2,225 PRO
    Thanks Neil

    Owen S.
    Production Engineer
    HWM-Water Ltd
  • barry_gibsonbarry_gibson Member Posts: 32 ✭✭
    Thanks Neil, well Owen hopefully the above information will keep the Onshape band of brothers happy and helping the community along with there problems, so a big thank you, to you all, that make this forum a great  pleasure to be part of.
  • owen_sparksowen_sparks Member, Developers Posts: 2,225 PRO
    ^^^ What he said :)
    Production Engineer
    HWM-Water Ltd
  • larry_haweslarry_hawes Member Posts: 306 PRO
    It's hard to overstate the importance of having a link to a public document for people to be able to help you.  I would also add that if you intend to continue working on the document after making your post, make a version where the issue is present and post a link to that version -- otherwise, when a forum reader looks at your link, they will see the current state of the document (which may have attempted solutions, workarounds, or something else entirely), rather than the issue.
    Good point and one I've neglected, but will add to work flow.

    Thanks
  • famadorianfamadorian Member Posts: 258 ✭✭
    It's hard to overstate the importance of having a link to a public document for people to be able to help you.  I would also add that if you intend to continue working on the document after making your post, make a version where the issue is present and post a link to that version -- otherwise, when a forum reader looks at your link, they will see the current state of the document (which may have attempted solutions, workarounds, or something else entirely), rather than the issue.
    Not just post a link to a version, but we need to be able to post a link to a version of a certain part studio or assembly and even a saved view within that. 
  • 3dcad3dcad Member, OS Professional, Mentor Posts: 2,378 PRO
    I suppose comments (inside document) can be used for what @famadorian is after..
    //rami
  • famadorianfamadorian Member Posts: 258 ✭✭
    3dcad said:
    I suppose comments (inside document) can be used for what @famadorian is after..
    I think that if you make tutorials or want to show something to somebody or request help on a particular part of your model, then you would need to give a link that can open a specific view inside a part studio or assembly, even maybe highlighted for this to be a final solution. 
  • owen_sparksowen_sparks Member, Developers Posts: 2,225 PRO
    @famadorian That is pretty much what the comment function can do.  If you tag feature in your model (say the edge of a hole) then when a person clicks on the comment the view will be spun and zoomed to match the state when the comment was published.
    Production Engineer
    HWM-Water Ltd
  • famadorianfamadorian Member Posts: 258 ✭✭
    @famadorian That is pretty much what the comment function can do.  If you tag feature in your model (say the edge of a hole) then when a person clicks on the comment the view will be spun and zoomed to match the state when the comment was published.
    Right, but you can't link to it, so you constantly would have to explain to people where to go and if you have like 100 comments, it'd be more difficult to explain how to get there.

    If you need help you could just link directly to a location and when you clicked on it, it would open the location just like the comment.

    Easier;)
  • owen_sparksowen_sparks Member, Developers Posts: 2,225 PRO
    Agreed, but we don't have that at the moment and frankly I'd prefer the dev's time to be spent on other things... o:)   That said one day I'd like a "take control of my doc and I'll follow along in view mode" option for forum help and then we can really do support in real time.  Add voice chat and we're cookin'

    O.S.
    Production Engineer
    HWM-Water Ltd
  • 3dcad3dcad Member, OS Professional, Mentor Posts: 2,378 PRO
    I like the idea to link into comment !
    It would be nice for one person teams to write comment 'Can someone help / check this part/feature for me?' --> copy link --> paste to forums / whatsapp / email :+1: 
    //rami
  • MBartlett21MBartlett21 Member Posts: 1,536 EDU
    @owen_sparks + @3dcad + @famadorian
    We need public comments with tagging + pictures :)
    MB - I make FeatureScripts: view FS (My FS's have "Official" beside them)
This discussion has been closed.