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Onshape documents not loading

cedric_eveleighcedric_eveleigh Member Posts: 8
The circling loading icon goes on indefinitely and my documents don't load.
This is a major problem because my work depends on me having access to these documents.

Comments

  • cedric_eveleighcedric_eveleigh Member Posts: 8
    An hour later, the documents are loading again.
  • Jake_RosenfeldJake_Rosenfeld Moderator, Onshape Employees, Developers Posts: 1,013
    Hi @cedric_eveleigh

    So sorry to hear about this trouble.  If this happens again please feel free to reach out here again, or contact us by pressing "Feedback" or "Report a bug" under the "?" menu in your document.
    Jake Rosenfeld - Modeling Team
  • philip_thomasphilip_thomas Member, Onshape Employees, Developers Posts: 1,130
    The other remedial action is to open a previous microversion.
    From the Documents page, RMB over the document and select 'Versions and History'.
    Try successively older microversions (the steps between versions) until you find where it went off the rails.
    Philip Thomas - Onshape
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