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Is onshape having trouble?

kees_bijkerkees_bijker Member Posts: 149 ✭✭
in Community Support
Hello all, 13 July and from about 8 this morning european time till now, 14:30 onshape seems unreachable.
Do we experience some trouble, this forum works????

Best Answer

  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,844
    Answer ✓
    Kees - do you have any browser add-ins enabled? Onshape is and has been working just fine.
    Senior Director, Technical Services, EMEA

Answers

  • martin_kopplowmartin_kopplow Member Posts: 756 PRO
    Been working in OS all day.
  • Ste_WilsonSte_Wilson Member Posts: 436 EDU
    Is it a personal or work Internet connection? Any security updates?
    Can you test by phone hot spotting?
    Is it working now?
    https://hwh.stephenteacher.com/txtbook.html
  • jnewth_onshapejnewth_onshape Member, Onshape Employees Posts: 89
    Go here:

    https://status.onshape.com/

    Look at historical uptime (and make sure the region is changed to the region of interest)
  • kees_bijkerkees_bijker Member Posts: 149 ✭✭
    edited July 2024
    At around 16:00 I got back in as well. No trouble since then. For about 8 hours it would not load, just a blank page with onshape logo and name up top in the left, error loading no documents found in the middle and on the top right the ? button and my account.
    I got into my account and send a service request to support, without an answer so not sure if they got it. And I got into this forum via the ? button. But nothing else worked, really strange.
    Everything else on the computer, including internet and LAN worked fine, so I am confident it was not a problem on my side. I have been 3d printing the whole day also, which is via my local network and it has an internet connection too, all was ok.
    We will see, if it was a one-of glitch its ok, if it repeats I shall ring the bell again.

    On Monday morning no access again. I uploaded a new message with screenshot and more information for approval.
    Tried in my works office also, at first it worked but then again no access to my documents. Totally different computer, different operating system and different internet connection.

  • kees_bijkerkees_bijker Member Posts: 149 ✭✭
    morning of 15th July, back to the white page. All the rest is working????
    This is what the screen looks like and stays on no matter what I do.
    Also what is strange is that the learning center works and has my dashboard in it with my account details and my learning progress so I am logged in.
    I also tried via hotspot on the phone and results are the same, no show.
    I have opened a ticket but till now no answer, maybe because of the weekend but not sure if they are delivered. I have updated the ticket during the weekend and my old messages are there so not sure what to expect.


  • nick_papageorge_dayjobnick_papageorge_dayjob Member, csevp Posts: 945 PRO
    Did you try another browser or another computer? Did you try the browser compatibility test page?
  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,844
    Answer ✓
    Kees - do you have any browser add-ins enabled? Onshape is and has been working just fine.
    Senior Director, Technical Services, EMEA
  • kees_bijkerkees_bijker Member Posts: 149 ✭✭
    NeilCooke said:
    Kees - do you have any browser add-ins enabled? Onshape is and has been working just fine.

    I recall I have a popup disabler recently. I will throw it out and try again, it completely crossed my mind that it could be that.
    Yes it works now, what a saga that is.
    Ok Neil, thanks. I also will tell the support people we found it.
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