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15 mins without getting connected!

peter_hall
peter_hall Member Posts: 196 ✭✭✭
in Community Support
9-00am to 9-15am in UK
All I get


We need a method of telling users when Onshape is down, if this is the problem. Not had this before? Is this an issue using a browser based CAD system?

Best Answer

Answers

  • NeilCooke
    NeilCooke Moderator, Onshape Employees Posts: 6,099 image
    Hi @peter_hall  - I am in the UK and had no problems. Did you try loading another document? 
    Senior Director, Technical Services, EMEA
  • peter_hall
    peter_hall Member Posts: 196 ✭✭✭
    edited March 2016
    @NeilCooke No but I tried loading various tabs within same document, one the table came up after a long period of time.
    I will go off now and try to load another document of similar size and also an easy one!


    and that is a small document! No good.
  • NeilCooke
    NeilCooke Moderator, Onshape Employees Posts: 6,099 image
    OK I'm seeing it too now - it was fine earlier this morning
    Senior Director, Technical Services, EMEA
  • ellen_timiney
    ellen_timiney Member Posts: 10 ✭
    Me too

  • peter_hall
    peter_hall Member Posts: 196 ✭✭✭
    @NeilCooke Ok, at least I know its a general problem I will try again later. I was worried that it might be because I gave connection permission to Keyshot App.
  • srbh
    srbh Member Posts: 19 ✭✭
    I've been getting this also. Frequent dropping back to blue disconnected over the past hour.
  • wayne_jayes
    wayne_jayes Member Posts: 13 ✭✭
    Me too, not very happy!!
  • NeilCooke
    NeilCooke Moderator, Onshape Employees Posts: 6,099 image
    Try it again - you should be seeing some improvement, but still not there 100% just yet
    Senior Director, Technical Services, EMEA

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