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Model disappears when selecting for certain commands

krijn_schaapkrijn_schaap Member Posts: 1 ✭
edited July 2016 in Community Support
Since recently when I try to select parts/edges/faces for certain commands, the model disappears when the selection needs to happen. Hovering over the resulting white screen does show me the orange highlights and allows me to select them, but without the model itself being visible that's a major pain. I already cleared my browser cache and such. Running latest version of chrome.

Answers

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    viruviru Member, Developers Posts: 619 ✭✭✭✭
    @krijn_schaap, Can you please open a support ticket and give some more details to Onshape support team they definitely help you.
    If you would like help with a document or you have encountered a bug, you opt to Share the document with Onshape support by clicking the Share with Onshape support toggle button at the bottom left of the dialog. When shared, the toggle button turns blue.


    When a document is shared with Onshape support, the Share toggle button turns blue; at any time you can unshare the document with Onshape support by clicking the toggle link again.




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    glenn_crumptonglenn_crumpton Member Posts: 4 ✭
    this is the same problem im having with sweep and  helix it just started doing it with the last update,  i thought it was my server. 
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    abefeldmanabefeldman Member Posts: 166 ✭✭✭
    Thanks for bringing this to our attention.  I've created support tickets for both of you.

    We believe this issue is related to graphics card driver support on Windows for Direct3D 11, which Chrome requires to run WebGL and by extension, Onshape.  Some out of date drivers do not support D3D11, so some elements of Onshape will not render correctly.  Updating your graphics card drivers could solve this issue, and if not, I would recommend trying Onshape in Firefox.  Firefox only requires D3D9, which is supported on the vast majority of graphics cards.
    Abe Feldman
    UX/PD/Community Support
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