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Imported Image is Black
famadorian
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For some weird reason, when I import this image, it's black.
I've also tried to convert it to JPG, but it's still black;)
What's going on? Onshape loads my other images.
I've also tried to convert it to JPG, but it's still black;)
What's going on? Onshape loads my other images.
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Best Answer
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I suspect the Resolution of the image is very high. Try to reduce the number of pixels and upload it again.
This solved a similar problem I had.1
Answers
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I can't even attach the file here in the comments;)0
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Even after I convert the file to Gif, it turns black;)
I need help;)
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I made a copy of your Onshape document, then I made a part studio and put the image on a plane and it's still black
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@famadorian
Go open up that document again. I brought that image into a Part Studio.
The image is washed out looking. But it’s there.
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I see nothing.
You see it here?:
https://cad.onshape.com/documents/9d3bffcd728fbb12a7fed853/v/f3dddb224d96f57afdf1c9aa/e/b075371710343ff96d8a1c1d
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@famadorian
OK the below two images are screen captures I made of what I’m seeing.
Look at the name of the document. This is the copy you made
I’m using an iPhone 8+ and I’m obviously using the mobile app for the iPhone
Looks to me like it’s something to do with your graphics card on your computer or your browser
PART STUDIO —
IMAGE —
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I loaded this document into my android and there is nothing there, either.
Can you try on a computer?0 -
Per chance, are you using Firefox?
It is showing for me in your document while using Chrome and a MacBook Pro.
I would consider shrinking the image resolution down some if you are going to be compressing it so much in a sketch anyways.Jake RamsleyDirector of Quality Engineering & Release Manager onshape.com0 -
Works on iOS.Senior Director, Technical Services, EMEA0
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Works on Chrome + Windows 10 + Lenovo Thinkpad P52s
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Works in Onshape app on Samsung note8
It is black to me on mobile version of chrome
It works on mobile version of firefox
i'll check on my pc when i get to work.
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ok, this is too weird. Some images are totally fine, but some are not.
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I'm on Ubuntu-18.10 GNU/Linux with Chrome
GPU:03:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c1)0 -
you can see in the preview that it loads the images;)0
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works in chrome and firefox on my windows10 laptop, It is slow to load though, it is blank until it is fully loaded.
Extra note: It works with both the integrated intel graphics card and nVidia card0 -
The preview is a png file that is displayed by the browser. The image in the modeling area is a texture that needs to be applied to a quad. This looks like an issue with the GPU/browser.
1. Can you send us the output of chrome://gpu ?
2. Can you check if any errors are being reported in the browser console. This can be opened using the following shortcut keys :(Linux/Windows) Control+Shift+J
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I suspect the Resolution of the image is very high. Try to reduce the number of pixels and upload it again.
This solved a similar problem I had.1 -
sebastian_glanzner said:I suspect the Resolution of the image is very high. Try to reduce the number of pixels and upload it again.
This solved a similar problem I had.
Yup, scaled it down and works perfectly;) Thanks
So, this is a bug, then, but only with me, it seems.
Do we have a bug tracker?0 -
https://pastebin.com/UfespkbTPaul_J_Premakumar said:The preview is a png file that is displayed by the browser. The image in the modeling area is a texture that needs to be applied to a quad. This looks like an issue with the GPU/browser.
1. Can you send us the output of chrome://gpu ?
2. Can you check if any errors are being reported in the browser console. This can be opened using the following shortcut keys :(Linux/Windows) Control+Shift+J
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@famadorian,
We don't have a bug for this. Can you please create one for support via the help menu? This way you can get notified, when it does get addressed.
Thank you.
Paul0 -
Thank you so much for the indeed, incredible concept to share with. I do admire the effort and will continue to learn from these forums.
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