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Imported Image is Black

Member Posts: 390 ✭✭✭
in Community Support
For some weird reason, when I import this image, it's black. 

I've also tried to convert it to JPG, but it's still black;)

What's going on? Onshape loads my other images. 

Best Answer

  • Member, Developers Posts: 446 PRO
    Answer ✓
    I suspect the Resolution of the image is very high. Try to reduce the number of pixels and upload it again.

    This solved a similar problem I had.

Answers

  • Member Posts: 390 ✭✭✭
    I can't even attach the file here in the comments;)
  • Member Posts: 390 ✭✭✭
    Here's a link to the file: 
    https://drive.google.com/open?id=1dDz-W5vltcDTWwWcnHP5zIKypFVJ-PFt
  • Member Posts: 390 ✭✭✭
    Even after I convert the file to Gif, it turns black;)

    I need help;)


  • Member Posts: 1,111 ✭✭✭✭
    https://cad.onshape.com/documents/f96036faff93e6d4bf0db694/w/164a001c70ef45e8a76ad763/e/252ced7d56f3d871c8ba7899
  • Member Posts: 390 ✭✭✭
    I made a copy of your Onshape document, then I made a part studio and put the image on a plane and it's still black

  • Member Posts: 1,111 ✭✭✭✭
    @famadorian

    Go open up that document again. I brought that image into a Part Studio.

    The image is washed out looking. But it’s there.


  • Member Posts: 390 ✭✭✭
    I see nothing. 

    You see it here?:

    https://cad.onshape.com/documents/9d3bffcd728fbb12a7fed853/v/f3dddb224d96f57afdf1c9aa/e/b075371710343ff96d8a1c1d


  • Member Posts: 1,111 ✭✭✭✭
    @famadorian

    OK the below two images are screen captures I made of what I’m seeing.
    Look at the name of the document. This is the copy you made

    I’m using an iPhone 8+ and I’m obviously using the mobile app for the iPhone

    Looks to me like it’s something to do with your graphics card on your computer or your browser

    PART STUDIO —



    IMAGE —



  • Member Posts: 390 ✭✭✭
    I loaded this document into my android and there is nothing there, either. 

    Can you try on a computer? 
  • Member, Moderator, Onshape Employees, Developers, csevp Posts: 664
    Per chance, are you using Firefox?

    It is showing for me in your document while using Chrome and a MacBook Pro.

    I would consider shrinking the image resolution down some if you are going to be compressing it so much in a sketch anyways.
    Jake Ramsley

    Director of Quality Engineering & Release Manager              onshape.com
  • Moderator, Onshape Employees Posts: 5,838
    Works on iOS.
    Senior Director, Technical Services, EMEA
  • Member, OS Professional, Developers Posts: 2,055 ✭✭✭✭✭
    Works on Chrome + Windows 10 + Lenovo Thinkpad P52s :)
    mb - draftsman - also FS author: View FeatureScripts
    IR for AS/NZS 1100
  • Member, Developers Posts: 3,944 PRO
    Works in Onshape app on Samsung note8

    It is black to me on mobile version of chrome
    It works on mobile version of firefox

    i'll check on my pc when i get to work.

  • Member Posts: 390 ✭✭✭
    ok, this is too weird. Some images are totally fine, but some are not. 


  • Member Posts: 390 ✭✭✭
    I'm on Ubuntu-18.10 GNU/Linux with Chrome
    GPU:
    03:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c1)

  • Member Posts: 390 ✭✭✭
    you can see in the preview that it loads the images;)
  • Member, Developers Posts: 3,944 PRO
    works in chrome and firefox on my windows10 laptop, It is slow to load though, it is blank until it is fully loaded.

    Extra note: It works with both the integrated intel graphics card and nVidia card
  • Member, Onshape Employees Posts: 223
    edited June 2019
    The preview is a png file that is displayed by the browser. The image in the modeling area is a texture that needs to be applied to a quad. This looks like an issue with the GPU/browser.

    1. Can you send us the output of chrome://gpu ?
    2. Can you check if any errors are being reported in the browser console. This can be opened using the following shortcut keys : 

     (Linux/Windows) Control+Shift+J





  • Member, Developers Posts: 446 PRO
    Answer ✓
    I suspect the Resolution of the image is very high. Try to reduce the number of pixels and upload it again.

    This solved a similar problem I had.
  • Member Posts: 390 ✭✭✭
    sebastian_glanzner said:
    I suspect the Resolution of the image is very high. Try to reduce the number of pixels and upload it again.

    This solved a similar problem I had.

    Yup, scaled it down and works perfectly;) Thanks

    So, this is a bug, then, but only with me, it seems. 

    Do we have a bug tracker?
  • Member Posts: 390 ✭✭✭
    show previous quotes
    https://pastebin.com/UfespkbT
  • Member, Onshape Employees Posts: 223
    @famadorian,

    We don't have a bug for this. Can you please create one for support via the help menu? This way you can get notified, when it does get addressed.

    Thank you.

    Paul
  • Member Posts: 1 ✭
    Thank you so much for the indeed, incredible concept to share with. I do admire the effort and will continue to learn from these forums.
    amazon prime video
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