Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.
First time visiting? Here are some places to start:- Looking for a certain topic? Check out the categories filter or use Search (upper right).
- Need support? Ask a question to our Community Support category.
- Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
- Be respectful, on topic and if you see a problem, Flag it.
If you would like to contact our Community Manager personally, feel free to send a private message or an email.
Options
Internal error - all drawings corrupted
bert_fourie
Member Posts: 101 PRO
in Drawings
I have lately experienced internal errors on detailed drawings. The first time it happened I bit the bullet and re-did a few hour's worth of work. This morning when I opened a set of drawings I have spent two days on, it is again the internal error and red everywhere. I don't know what is going on, but it is a serious issue for me if I cannot trust Onshape to be reliable. What is going on? I logged the problem with Onshape support but need urgent resolution, I have a customer waiting.
0
Comments
There was a bug in our caching mechanism. The process that support took you through is a way to force the drawing to recalculate the data it depends on.
That cache has been disabled for now and the bug is being worked on. Sorry for the interruption, please know that we treat any interruption to our service, like this, with the utmost seriousness.
Best,
Mike