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Onshape has stopped loading

AnotherOnshapeUserAnotherOnshapeUser Member Posts: 28 PRO
in General
Onshape has stopped loading.  Erk.  

I had a long, twisted extrude with 500 sections in it, turned into one piece with a Boolean.  Then another.  Now, poof, Onshape does not work.  I just get a 'loading studio data' notice, and the arrows go around, but nothing loads.  What do I do?
thanks!

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    AnotherOnshapeUserAnotherOnshapeUser Member Posts: 28 PRO
    Now I get an 'Access Denied'.  Hmmm.  There has to be a way out of this.
  • Options
    AnotherOnshapeUserAnotherOnshapeUser Member Posts: 28 PRO
    I tried starting a new version back before Onshape froze up, but I am stuck with the circular loading symbol.  I'm just going to close out and wait for an hour, maybe it'll catch up with itself.
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    john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 360
    Sorry for the hassle. Please open a support ticket and we will take a look. 
    John Rousseau / VP, Technical Operations / Onshape Inc.
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    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,395
    @AnotherOnshapeUser once you get the Part Studio loaded, you may want to reconstruct it in a different way. 500 sounds a lot. Would it be possible to do 50 sections, then pattern that by 10? Please provide a link and we can perhaps find a better and faster way.
    Senior Director, Technical Services, EMEAI
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    lougallolougallo Member, Moderator, Onshape Employees, Developers Posts: 2,001
    Please try doing a restore before the feature. If you have issues doing this please submit a ticket. 
    Lou Gallo / PD/UX - Support - Community / Onshape, Inc.
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    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,395
    @AnotherOnshapeUser you can restore to a previous point without opening the document. In the documents page, right-click the document and select “versions and history”. From there you can restore to a previous state. 
    Senior Director, Technical Services, EMEAI
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