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Since the start of 2019, we've been cranking up the effort in engineering to improve Onshape performance. We definitely know that it's a big concern for some of our customers. In 2018 we made major investments toward improving our ability to detect and fix performance concerns. We've also improved and streamlined our support and customer success processes around reporting performance problems. The past 3 releases have rolled out many of these improvements and we have many more coming. In 2019 we are focusing a substantially increased amount of engineering time on improving the performance of large assemblies, drawings, and overall interactivity.
In the old CAD and PDM world, getting a performance problem fixed could take many months or years (if it got fixed at all) and a lot of effort on your part. With Onshape, we have the ability to identify and reproduce performance issues in hours and can fix severe ones within a few weeks, sometimes even days. Customers experiencing unexpected slowdowns merely need to create a support ticket. If you let us know what document you are working on (reporting from within the document will do this automatically), what you were doing when you saw the problem, and what time you saw it, we can start investigating right away.
I know that some customers are still struggling with performance issues. We recognize this and will continue to improve performance as one of our top priorities.