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Problem logging in

preben_bohnpreben_bohn Member Posts: 2
Long time user here... However when I sign in from the frontpage now, I get the following error:
{"status":"error","message":"internal error","correlationId":"236d6e40-0585-4306-99e4-530a52abe05c","requestId":"b919ecf2-0662-4d43-b4ac-7754f4ec7979"}
And not from onshape.com but from cms2.hubspot.com.

Anyone has the same problem? From status.onshape.com is seems that everything is operational (which it obviously is not).

Tagged:

Comments

  • preben_bohnpreben_bohn Member Posts: 2
    And now it works again.... :)
  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,671
    Please make sure you sign in from https://cad.onshape.com
    Senior Director, Technical Services, EMEAI
  • john_coghlan974john_coghlan974 Member Posts: 1
    I have a few students telling me they are unable to login in because of email issues. Do you have an official tutorial I can share? Thanks
  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,671
    @john_coghlan974 have they already registered their accounts? That is the only time they need to use email (to activate the account). 
    Senior Director, Technical Services, EMEAI
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