Can log into Onshape, but can not get my drawings to load.

william_small064

I can log on to onshape, but when I am trying to load my drawings, I see the spinning "loading drawing" icon, but I get this message (Onshape is not connected. Your document is saved. Refresh the browser to continue working on this document.).  I refresh the browser, but still get the same result.

NeilCooke

Has it worked before?

This is usually due to the fact that your browser can't make a "web sockets" connection to our servers. Can you go to the https://cad.onshape.com/check page and see if it identifies any problems?

Are you running behind a restrictive firewall? Some companies and schools block certain outbound connections.

Sean_Dempsey

Hello, I am having the same error as @william_small064: "CloseOnshape is not connected. Your document is saved. Refresh the browser to continue working on this document." 

When I first create the drawing I don't have any issues editing it or inserting views. I am logged in and can acesses my other assemblies and part studios. Since it is a colbrative document I checked with others to see if the drawing would load for them, and they ran into the same error. 

I also clicked the check link from @NeilCooke and there was no indcation of any issues. 

Any help or suggestions would be great. 
Thanks 
- Sean 

Conant_Custom

I am having the same problem. None of our shared drawings will load. I can use assemblies and parts studios normal, but no drawings. The Check tool referenced above shows Web sockets are ok. now what?

thanks,
Dan

Paul_J_Premakumar

Hi Dan,

Please create a support ticket, our support team will be able to help with the issue.

Paul

ron_24

I am having a problem getting all my documents to load.

When I go to the usual signing in page, cad.onshape.com, the page is totally blank.

I did manage to sign in by bringing up the signing in page through appstore.onshape.com/signin.

But when I clicked on my documents, I was presented again with a blank screen.

NeilCooke

@ron_24 try clearing your browser cache and disabling any add-ins.

ron_24

Hi Neil,

I have done what you have suggested, but it has not made any difference. The problem occurs on both of my computers, a Chromebook and a machine running Opera on Windows. 

Ron

NeilCooke

I presume you’ve tried https://cad.Onshape.com/check ?
if it’s both computers it sounds like your network, router or ISP. 

ron_24

Hi Neil,

I checked the items that you suggested but they do not appear to be the problem. Attached find an image of the items the console listed when I open the page cad.onshape.com.



Ron

NeilCooke

@ron_24

Do you have time to jump on a teams meeting with one of our devs? We have not seen this before and want to do some more digging. I sent you a DM.

Thanks,
Neil.

sean_coryell

Solution: I know this post is old but i found a solution that might works for you. I just had the above mentioned problem myself in 2024. Simply try an unmodified browser. I use Firefeox with plugins for almost anything and couldn't load drawings. Switched to Edge and now it works just fine.