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Can log into Onshape, but can not get my drawings to load.

william_small064william_small064 Member Posts: 2
I can log on to onshape, but when I am trying to load my drawings, I see the spinning "loading drawing" icon, but I get this message (Onshape is not connected. Your document is saved. Refresh the browser to continue working on this document.).  I refresh the browser, but still get the same result.

Comments

  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 3,263
    Has it worked before?

    This is usually due to the fact that your browser can't make a "web sockets" connection to our servers. Can you go to the https://cad.onshape.com/check page and see if it identifies any problems?

    Are you running behind a restrictive firewall? Some companies and schools block certain outbound connections.
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