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Black color back ground issue

kaku_yamamotokaku_yamamoto Member Posts: 8
I'm sorry if my question is not suitable for this category.

My Onshape display a black colored back ground screen.
This started a few days ago...



How can I fix this issue?

Comments

  • Paul_J_PremakumarPaul_J_Premakumar Member, Onshape Employees Posts: 174
    Hi @kaku_yamamoto,

     The issue you are seeing is likely related to this question : https://forum.onshape.com/discussion/14644/problem-with-onshape-and-google-chrome#latest

     Please try the steps in Pete Yodis' reply and see if it resolves the issue.

     To help us determine the cause of this issue, please type chrome://gpu in Chrome and then past the results back here in this thread. Thank you
  • kaku_yamamotokaku_yamamoto Member Posts: 8
    Thank you so much Paul!

    I changed the rendering to "Enable".
    Now I can see the genuine back ground display.
  • kaku_yamamotokaku_yamamoto Member Posts: 8
    Fmmm...

    Unforunately, today the black display is back...
    Now my chrome settings are 1) Override software rendering list ..."Enable"  2) Hardware acceleration ..."Checked".
    But my Onshape doesn't display genuine white back ground... X(
  • Paul_J_PremakumarPaul_J_Premakumar Member, Onshape Employees Posts: 174
    •  Can you share details of your operating system and browser version?
    •  To help us determine the cause of this issue, please type chrome://gpu in Chrome and then past the results.
  • kaku_yamamotokaku_yamamoto Member Posts: 8
    My browser is Google Chrome ver. 86.0.4240.111

    chrome://gpu results are below.

    Graphics Feature Status

    • Canvas: Hardware accelerated
    • Compositing: Hardware accelerated
    • Multiple Raster Threads: Enabled
    • Out-of-process Rasterization: Hardware accelerated
    • OpenGL: Enabled
    • Hardware Protected Video Decode: Hardware accelerated
    • Rasterization: Hardware accelerated
    • Skia Renderer: Enabled
    • Video Decode: Hardware accelerated
    • Vulkan: Disabled
    • WebGL: Hardware accelerated
    • WebGL2: Hardware accelerated

    Driver Bug Workarounds

    • clear_uniforms_before_first_program_use
    • decode_encode_srgb_for_generatemipmap
    • disable_accelerated_vp8_decode
    • disable_accelerated_vp9_decode
    • disable_delayed_copy_nv12
    • disable_direct_composition
    • disable_direct_composition_video_overlays
    • disable_discard_framebuffer
    • disable_dxgi_zero_copy_video
    • disable_nv12_dxgi_video
    • disable_nv12_dynamic_textures
    • disable_vp_scaling
    • exit_on_context_lost
    • force_cube_complete
    • limit_d3d11_video_decoder_to_11_0
    • scalarize_vec_and_mat_constructor_args
    • use_empty_video_hdr_metadata
    • disabled_extension_GL_KHR_blend_equation_advanced
    • disabled_extension_GL_KHR_blend_equation_advanced_coherent

    Problems Detected

    ANGLE Features

    • disable_program_caching_for_transform_feedback (Frontend workarounds): Disabled
      On some GPUs, program binaries don't contain transform feedback varyings
    • lose_context_on_out_of_memory (Frontend workarounds): Enabled: true
      Some users rely on a lost context notification if a GL_OUT_OF_MEMORY error occurs
    • scalarize_vec_and_mat_constructor_args (Frontend workarounds) 398694: Enabled: true
      Always rewrite vec/mat constructors to be consistent
    • sync_framebuffer_bindings_on_tex_image (Frontend workarounds): Disabled
      On some drivers TexImage sometimes seems to interact with the Framebuffer
    • add_dummy_texture_no_render_target (D3D workarounds) anglebug:2152: Disabled: isIntel && capsVersion < IntelDriverVersion(4815)
      On some drivers when rendering with no render target, two bugs lead to incorrect behavior
    • allow_clear_for_robust_resource_init (D3D workarounds) 941620: Enabled: true
      Some drivers corrupt texture data when clearing for robust resource initialization.
    • call_clear_twice (D3D workarounds) 655534: Disabled: isIntel && isSkylake && capsVersion < IntelDriverVersion(4771)
      Using clear() may not take effect
    • depth_stencil_blit_extra_copy (D3D workarounds) anglebug:1452: Disabled
      Bug in some drivers triggers a TDR when using CopySubresourceRegion from a staging texture to a depth/stencil
    • disable_b5g6r5_support (D3D workarounds): Enabled: (isIntel && capsVersion < IntelDriverVersion(4539)) || isAMD
      Textures with the format DXGI_FORMAT_B5G6R5_UNORM have incorrect data
    • dont_translate_uniform_block_to_structured_buffer (D3D workarounds): Enabled: true
      Fails to allocate ShaderResourceView for StructuredBuffer on some drivers
    • emulate_isnan_float (D3D workarounds) 650547: Disabled: isIntel && isSkylake && capsVersion < IntelDriverVersion(4542)
      Using isnan() on highp float will get wrong answer
    • emulate_tiny_stencil_textures (D3D workarounds): Enabled: isAMD && !(deviceCaps.featureLevel < D3D_FEATURE_LEVEL_10_1)
      1x1 and 2x2 mips of depth/stencil textures aren't sampled correctly
    • expand_integer_pow_expressions (D3D workarounds): Enabled: true
      The HLSL optimizer has a bug with optimizing 'pow' in certain integer-valued expressions
    • flush_after_ending_transform_feedback (D3D workarounds): Disabled: isNvidia
      Some drivers sometimes write out-of-order results to StreamOut buffers when transform feedback is used to repeatedly write to the same buffer positions
    • force_atomic_value_resolution (D3D workarounds) anglebug:3246: Disabled: isNvidia
      On some drivers the return value from RWByteAddressBuffer.InterlockedAdd does not resolve when used in the .yzw components of a RWByteAddressBuffer.Store operation
    • get_dimensions_ignores_base_level (D3D workarounds): Disabled: isNvidia
      Some drivers do not take into account the base level of the texture in the results of the HLSL GetDimensions builtin
    • mrt_perf_workaround (D3D workarounds): Enabled: true
      Some drivers have a bug where they ignore null render targets
    • pre_add_texel_fetch_offsets (D3D workarounds): Disabled: isIntel
      HLSL's function texture.Load returns 0 when the parameter Location is negative, even if the sum of Offset and Location is in range
    • rewrite_unary_minus_operator (D3D workarounds): Disabled: isIntel && (isBroadwell || isHaswell) && capsVersion < IntelDriverVersion(4624)
      Evaluating unary minus operator on integer may get wrong answer in vertex shaders
    • select_view_in_geometry_shader (D3D workarounds): Enabled: !deviceCaps.supportsVpRtIndexWriteFromVertexShader
      The viewport or render target slice will be selected in the geometry shader stage for the ANGLE_multiview extension
    • set_data_faster_than_image_upload (D3D workarounds): Enabled: !(isIvyBridge || isBroadwell || isHaswell)
      Set data faster than image upload
    • skip_vs_constant_register_zero (D3D workarounds): Disabled: isNvidia
      In specific cases the driver doesn't handle constant register zero correctly
    • use_instanced_point_sprite_emulation (D3D workarounds): Disabled: isFeatureLevel9_3
      Some D3D11 renderers do not support geometry shaders for pointsprite emulation
    • use_system_memory_for_constant_buffers (D3D workarounds) 593024: Disabled: isIntel
      Copying from staging storage to constant buffer storage does not work
    • zero_max_lod (D3D workarounds): Disabled: isFeatureLevel9_3
      Missing an option to disable mipmaps on a mipmapped texture

    Version Information

    Data exported2020-10-26T13:41:59.197Z
    Chrome versionChrome/86.0.4240.111
    Operating systemWindows NT 6.3.9600
    Software rendering list URLhttps://chromium.googlesource.com/chromium/src/+/b8c36128a06ebad76af51591bfec980224db5522/gpu/config/software_rendering_list.json
    Driver bug list URLhttps://chromium.googlesource.com/chromium/src/+/b8c36128a06ebad76af51591bfec980224db5522/gpu/config/gpu_driver_bug_list.json
    ANGLE commit id8fe030942169
    2D graphics backendSkia/86 b939c288f3d6479d88d1444fafbe7441d11348aa
    Command Line"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --ignore-gpu-blocklist --flag-switches-end

    Driver Information

    Initialization time74
    In-process GPUfalse
    Passthrough Command Decodertrue
    Sandboxedtrue
    GPU0VENDOR= 0x1002, DEVICE=0x6810, SUBSYS=0x30361462, REV=0, LUID={0,29987} *ACTIVE*
    GPU1VENDOR= 0x1414, DEVICE=0x008c, LUID={0,31304}
    Optimusfalse
    AMD switchablefalse
    Desktop compositingAero Glass
    Direct compositionfalse
    Supports overlaysfalse
    YUY2 overlay supportNONE
    NV12 overlay supportNONE
    BGRA8 overlay supportNONE
    RGB10A2 overlay supportNONE
    Diagonal Monitor Size of \\.\DISPLAY124.0"
    Driver D3D12 feature levelNot supported
    Driver Vulkan API versionNot supported
    Driver vendorANGLE
    Driver version8.17.10.1247
    GPU CUDA compute capability major version0
    Pixel shader version5.0
    Vertex shader version5.0
    Max. MSAA samples8
    Machine model name
    Machine model version
    GL_VENDORGoogle Inc.
    GL_RENDERERANGLE (AMD Radeon R9 200 Series Direct3D11 vs_5_0 ps_5_0)
    GL_VERSIONOpenGL ES 2.0.0 (ANGLE 2.1.0.8fe030942169)
    GL_EXTENSIONSGL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_WEBGL_video_texture
    Disabled ExtensionsGL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
    Disabled WebGL Extensions
    Window system binding vendorGoogle Inc. (adapter LUID: 0000000000007523)
    Window system binding version1.5 (ANGLE 2.1.0.8fe030942169)
    Window system binding extensionsEGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error
    Direct rendering versionunknown
    Reset notification strategy0x8252
    GPU process crash count1
    gfx::BufferFormats supported for allocation and texturingR_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

    Compositor Information

    Tile Update ModeOne-copy
    Partial RasterEnabled

    GpuMemoryBuffers Status

    R_8Software only
    R_16Software only
    RG_88Software only
    BGR_565Software only
    RGBA_4444Software only
    RGBX_8888GPU_READ, SCANOUT
    RGBA_8888GPU_READ, SCANOUT
    BGRX_8888Software only
    BGRA_1010102Software only
    RGBA_1010102Software only
    BGRA_8888Software only
    RGBA_F16Software only
    YVU_420Software only
    YUV_420_BIPLANARSoftware only
    P010Software only

    Display(s) Information

    InfoDisplay[2528732444] bounds=[0,0 1920x1200], workarea=[0,0 1920x1160], scale=1, rotation=0, panel_rotation=0 external.
    Color space (sRGB/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (sRGB/no-alpha)BGRX_8888
    Color space (sRGB/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (sRGB/alpha)BGRA_8888
    Color space (WCG/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (WCG/no-alpha)BGRX_8888
    Color space (WCG/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (WCG/alpha)BGRA_8888
    Color space (HDR/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (HDR/no-alpha)BGRX_8888
    Color space (HDR/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (HDR/alpha)BGRA_8888
    SDR white level in nits80
    Bits per color component8
    Bits per pixel24
    Refresh Rate in Hz60

    Video Acceleration Information

    Decode h264 baseline64x64 to 4096x4096 pixels
    Decode h264 main64x64 to 4096x4096 pixels
    Decode h264 high64x64 to 4096x4096 pixels
    Encode h264 baseline0x0 to 1920x1088 pixels, and/or 30.000 fps
    Encode h264 main0x0 to 1920x1088 pixels, and/or 30.000 fps
    Encode h264 high0x0 to 1920x1088 pixels, and/or 30.000 fps

    Vulkan Information

    Device Performance Information

    Total Physical Memory (Gb)7
    Total Disk Space (Gb)247
    Hardware Concurrency4
    System Commit Limit (Gb)15
    D3D11 Feature LevelUnknown
    Has Discrete GPUunknown
    Software RenderingNo

    Diagnostics

    0
    b3DAccelerationEnabledtrue
    b3DAccelerationExiststrue
    bAGPEnabledtrue
    bAGPExistenceValidtrue
    bAGPExiststrue
    bCanRenderWindowtrue
    bDDAccelerationEnabledtrue
    bDriverBetafalse
    bDriverDebugfalse
    bDriverSignedfalse
    bDriverSignedValidfalse
    bNoHardwarefalse
    dwBpp32
    dwDDIVersion11
    dwHeight1200
    dwRefreshRate60
    dwWHQLLevel0
    dwWidth1920
    iAdapter0
    lDriverSize1318552
    lMiniVddSize0
    szAGPStatusEnglishEnabled
    szAGPStatusLocalized使用可能
    szChipTypeAMD Radeon Graphics Processor (0x6810)
    szD3DStatusEnglishEnabled
    szD3DStatusLocalized使用可能
    szDACTypeInternal DAC(400MHz)
    szDDIVersionEnglish11.1
    szDDIVersionLocalized11.1
    szDDStatusEnglishEnabled
    szDDStatusLocalized使用可能
    szDXVAHDEnglishNot Supported
    szDXVAModesModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    szDescriptionAMD Radeon R9 200 Series
    szDeviceId0x6810
    szDeviceIdentifier{D7B71EE2-2B50-11CF-0D73-3C10BEC2C535}
    szDeviceName\\.\DISPLAY1
    szDisplayMemoryEnglish7918 MB
    szDisplayMemoryLocalized7918 MB
    szDisplayModeEnglish1920 x 1200 (32 bit) (60Hz)
    szDisplayModeLocalized1920 x 1200 (32 bit) (60Hz)
    szDriverAssemblyVersion13.251.9001.1001
    szDriverAttributesFinal Retail
    szDriverDateEnglish7/21/2014 22:04:16
    szDriverDateLocalized2014/07/21 22:04:16
    szDriverLanguageEnglishEnglish
    szDriverLanguageLocalized英語
    szDriverModelEnglishWDDM 1.3
    szDriverModelLocalizedWDDM 1.3
    szDriverNameaticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    szDriverNodeStrongNameoem2.inf:cb0ae41481af200e:ati2mtag_R575:13.251.9001.1001:pci\ven_1002&dev_6810&rev_00
    szDriverSignDate
    szDriverVersion8.17.0010.1247
    szKeyDeviceIDEnum\PCI\VEN_1002&DEV_6810&SUBSYS_30361462&REV_00
    szKeyDeviceKey\Registry\Machine\System\CurrentControlSet\Control\Video\{EE1B4CC5-A78C-4590-90CC-7EAF51227054}\0000
    szManufacturerAdvanced Micro Devices, Inc.
    szMiniVdd利用不可
    szMiniVddDateEnglishn/a
    szMiniVddDateLocalized利用不可
    szMonitorMaxRes
    szMonitorNameGeneric PnP Monitor
    szNotesEnglishNo problems found.
    szNotesLocalized問題は見つかりませんでした。
    szOverlayEnglishNot Supported
    szRankOfInstalledDriver00DA2000
    szRegHelpText
    szRevision
    szRevisionId0x0000
    szSubSysId0x30361462
    szTestResultD3D7EnglishNot run
    szTestResultD3D7Localized実行されていません
    szTestResultD3D8EnglishNot run
    szTestResultD3D8Localized実行されていません
    szTestResultD3D9EnglishNot run
    szTestResultD3D9Localized実行されていません
    szTestResultDDEnglishNot run
    szTestResultDDLocalized実行されていません
    szVdd利用不可
    szVendorId0x1002

    Log Messages

    • [4448:1296:1026/224138.781:ERROR:gl_utils.cc(316)] : [.RendererMainThread-000000FDC17FF980] GL_INVALID_FRAMEBUFFER_OPERATION: Draw framebuffer is incomplete
    • GpuProcessHost: The GPU process crashed!
    • GpuProcessHost: The info collection GPU process exited normally. Everything is okay.
    • [136:2288:1026/224159.188:ERROR:gl_utils.cc(316)] : [.RendererMainThread-000000AD3EEC0D70] GL_INVALID_FRAMEBUFFER_OPERATION: Draw framebuffer is incomplete
  • Paul_J_PremakumarPaul_J_Premakumar Member, Onshape Employees Posts: 174
    @kaku_yamamoto,

    This is likely due to the recent Chrome update. Please use an alternate browser such as Firefox.

    Paul
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