Onshape not opening documents

david_mayhew

I've just signed up this evening and don't seem to be able to open either public documents or a new document that I have tried to create.  I keep getting the following message:

onshape not connected. Your document is saved. You can refresh the browser to continue working on this document or return to document page.

Nothing seems to work.  This is using Safari on my Macbook.

I am able to open public documents on my iPad

gonzalo_chomon

Safary is a bit tricky, you need to activate webGL or something like that to make it work properly.
I am not an expert on that but had the same issue at the beguining and a friend set it up for me and now works ok.

gonzalo_chomon

Here you can find more info and may be a solution:
https://forum.onshape.com/discussion/16/how-do-i-enable-webgl-support-in-apples-safari

andrew_troup

Try holding "Shift" key down while invoking a "Refresh" or "Reload" of the browser tab

gonzalo_chomon

Safary is a bit tricky, you need to activate webGL or something like that to make it work properly.
I am not an expert on that but had the same issue at the beguining and a friend set it up for me and now works ok.

gonzalo_chomon

Here you can find more info and may be a solution:
https://forum.onshape.com/discussion/16/how-do-i-enable-webgl-support-in-apples-safari

3dcad

I would suggest to have firefox or chrome for using Onshape.

lougallo

Safari 6 you will need to enable webgl. That sounds more like a websocket issue. Same connection on the browser and the iPad?  

bill_seremetis

I am having the same issue and I am using a HP laptop and Google Chrome 

I have tried to "Refresh browser" but the same thing comes up 

Any ideas??

magret_dosey

I have the same issue with Safari, but when I switched to Firefox, the problem is gone. Suggest you have a try too

david_mayhew

All sorted now.  I just waited until we got a new iMac and it has been fine since.  Our older Macbook must just have been struggling.