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Backup server

Axel_KollmenterAxel_Kollmenter Member Posts: 415 PRO
in Data management
Are there actually daily server backups in case a document or folder is accidentally deleted.
So that in the company internal not immediately a whole project disappears but in the worst case "only" a day of work is lost?


Best regards,

Axel Kollmenter
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Comments

  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,714
    Hi @Axel_Kollmenter - everything that is deleted goes into your company Trash which gets emptied after 30 days or if somebody manually empties it. If the trash is emptied, that data is "gone". Onshape Enterprise has an option to prevent users from emptying the trash, but Onshape Professional does not so it's probably good practice to tell users not to empty the Trash. Having said that, we do back up everything every 4 hours and therefore data can be retrieved if you submit a support ticket.
    Senior Director, Technical Services, EMEAI
  • Axel_KollmenterAxel_Kollmenter Member Posts: 415 PRO
    edited June 2022
    Ah ok thank for your reply! Fortunately it was only a general question ^^

    Best regards,

    Axel Kollmenter
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