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Add new part studio not working on edu accounts?

Can anyone shed light on a problem I've got adding new part studios,  drawings or assemblies. The + button does not respond at all. 
I'm a teacher and have noticed this is not happening when I log into Chrome using my personal account, I still log onto Onshape with my edu account.
We use Chromebooks to access Onshape which has been perfect until now.

thanks for any help
Meirion

Answers

  • john_mcclaryjohn_mcclary Member, Developers Posts: 3,708 PRO
    are you logging into Onshape with different accounts? or your Chromebook? the way you word that is a little confusing.

    if you're logging into Onshape with different accounts, one may have limited access or is view-only for that user.
    Check your share settings.

    Also, what do you mean when you say the + button does not respond?
    Does it simply not open the menu? Or does it not create a part studio after clicking the option?

    Maybe if you're logging into your Chromebook with a different account, did they switch the mouse buttons to left handed?
    Try Right clicking the + button.

    Maybe the cache needs to be reset
    press ctrl+shift+I to open the devTools (or maybe it's a different command on Chromebook)
    then right click the refresh button, try "empty cache and hard refresh" (may be different options on Chromebook)



    Other than that, I'm out of advice, sorry.
  • meirion_owenmeirion_owen Member Posts: 6 EDU
    Thanks for the suggestions, I'll try the cache reset. It's the same account, I meant I logged into Chrome with a different one. I flagged it with support who said it might be a recent Chrome update. The + button is totally dead. 
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