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Onshape is struggling to load

_Carbyne__Carbyne_ Member Posts: 17 EDU
I tried mirroring a DXF file which was linked with an extrude on the next operation and now it's stuck. If I refresh the document it gives the message: "Onshape encountered a problem with your last operation. If the problem persists, please contact support. Support code 79a4324bfa995406f872cae7." I can't go back and delete the last few operations because the part studio won't load.



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    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,531
    edited March 2023
    Close the document, then on the documents page, right-click on it and select "versions and history". Find a previous history entry (without selecting it) then in the gear menu on the right, select "restore to main".
    Senior Director, Technical Services, EMEAI
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    nick_papageorge073nick_papageorge073 Member, csevp Posts: 749 PRO
    Thank you for this tip @NeilCooke. I used it 5 min ago to get out of an unresponsive pcb studio loop. I knew it could be done from within a document, but did not know it could be done outside of it.
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    _Carbyne__Carbyne_ Member Posts: 17 EDU
    I don't create many versions/saves of my document, so what I did was just to create a duplicate document and delete the part studio that was causing the issue.
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    eric_pestyeric_pesty Member Posts: 1,650 PRO
    @_Carbyne_
    _Carbyne_ said:
    I don't create many versions/saves of my document, so what I did was just to create a duplicate document and delete the part studio that was causing the issue.

    There is no really no need to do this!

    There is no saving and every single change is required so you can pick any "micro-version" to restore from the history, not just manually created ones.

    If you are not sure which one to use, you can also pick "view" for any of these and if it loads successfully, you can then restore it from within the open document.
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    _Carbyne__Carbyne_ Member Posts: 17 EDU
    edited March 2023
    @_Carbyne_
    _Carbyne_ said:
    I don't create many versions/saves of my document, so what I did was just to create a duplicate document and delete the part studio that was causing the issue.

    There is no really no need to do this!

    There is no saving and every single change is required so you can pick any "micro-version" to restore from the history, not just manually created ones.

    If you are not sure which one to use, you can also pick "view" for any of these and if it loads successfully, you can then restore it from within the open document.

    How do you pick micro-versions? A short video or photos would be very much appreciated!
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    _Carbyne__Carbyne_ Member Posts: 17 EDU
    Thank you! I didn't notice there was a "Show changes" button.

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    nick_papageorge073nick_papageorge073 Member, csevp Posts: 749 PRO
    I just copied your document and its slow as molasses opening. Maybe all your sketches with thousands of entities from your other post are catching up to you;)
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    _Carbyne__Carbyne_ Member Posts: 17 EDU
    Haha, yes I did spend a lot of time waiting for it to load, but I'm basically done with the logos thankfully.
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    KyberNexus42KyberNexus42 Member Posts: 5
    Oh my goodness thank you guys so much! I just did a boolean in one of my part studios that ended up breaking the entire document (nothing would load, not even the individual tabs would show up) and gave me the same error message you initially posted at the top. After fully exiting onshape and chrome, I was able to get it to load the other studio tabs, which then let me restore from a change I made a couple steps before I broke it. I thought my entire document (months of work) had just gone out the window but thank you guys so much for the forum post!
    In hindsight I realize it probably wasn't a great idea trying to join these:
    (this is a picture of the objects I was trying to boolean right before disaster struck, though the boolean failed & crashed the studio after I rounded the edge of the light gray object to exactly fit the curve of the dark gray object. They're STL meshes that I had converted to STEP files)

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