Cannot load document, Onshape is not connected error

B_enevolence · January 3

https://cad.onshape.com/documents/8760fc7237528b0968265b5e/w/66acc147f48adb36b32ad58c/e/3aeee752e181fbacb1496009

I cannot access my document anymore, no idea why. Running onshape/check returns all green checks

Image: https://us.v-cdn.net/5022071/uploads/editor/oa/b0aa4dmraden.png

Image: https://us.v-cdn.net/5022071/uploads/editor/dw/k9k8g56t90kr.png

NeilCooke · January 3

Opens for me - you still can't open it?

B_enevolence · January 3

Nah I still can't load it for some reason.

I just remade the entire model, but accidentally moved a sketch plane out of order, resulting in an undefined mesh, which leads to the same problem of not being able to load in.

Second model: https://cad.onshape.com/documents/d3f1a46e8889eefe5b8e609f/w/6103d688b21425a3a571ca78/e/5c1f8970ddd3170883ea17c2

Image: https://us.v-cdn.net/5022071/uploads/editor/wb/hxsj5rcbw3am.png

NeilCooke · January 3

I see you did a restore, so it's not the features - can you try a different browser and/or disable all add-ins?

B_enevolence · January 4

Using a fresh install of Chrome (no browser extensions)

Image: https://us.v-cdn.net/5022071/uploads/editor/qn/w1dxr3whrt7z.png

Image: https://us.v-cdn.net/5022071/uploads/editor/o2/wti0ccu7nvei.png

I tried with my laptop as well, and it doesn't load there as well

Cannot load document, Onshape is not connected error

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