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Onshape is not connected. Refresh the browser to continue working on this document? (Now Sorted)

Ste_WilsonSte_Wilson Member Posts: 240 EDU
edited 10:49AM in Product Feedback
Logged on this morning to being unable to open documents.  Is this just me and my colleagues?
Refreshing the browser brings the same message back up.

Best Answers

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    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,464
    Answer ✓
    I'm only 20 miles from you, so it's not a general Onshape issue - open a support ticket to see if there is anything we can detect our end.
    Senior Director, Technical Services, EMEAI
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    Ste_WilsonSte_Wilson Member Posts: 240 EDU
    Answer ✓
    Now solved.  IT issues on our end. @NeilCooke thanks for checking and thanks to the onshape team for their response, which was quicker than my IT Dept's! :)

Answers

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    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,464
    All documents? Working fine for me here.
    Senior Director, Technical Services, EMEAI
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    Ste_WilsonSte_Wilson Member Posts: 240 EDU
    edited June 11
    Well, all of the several I've tried so far!
    (I've also raised a ticket with my IT dept, though it appears to be working on some other college computers).  and I've cleared my browser cache
  • Options
    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,464
    Can you run https://cad.onshape.com/check to make sure web sockets are not being blocked?
    Senior Director, Technical Services, EMEAI
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    Ste_WilsonSte_Wilson Member Posts: 240 EDU
    Ticks all the way down (apart from the renderer).  WebSockets connected.
  • Options
    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,464
    Answer ✓
    I'm only 20 miles from you, so it's not a general Onshape issue - open a support ticket to see if there is anything we can detect our end.
    Senior Director, Technical Services, EMEAI
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    john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 368
    Any new anti-track software installed on your machine? Avast is a common one that blocks websockets.
    John Rousseau / VP, Technical Operations / Onshape Inc.
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    Ste_WilsonSte_Wilson Member Posts: 240 EDU
    @john_rousseau who knows what those wonderful people in IT have been up to! :)
  • Options
    Ste_WilsonSte_Wilson Member Posts: 240 EDU
    Answer ✓
    Now solved.  IT issues on our end. @NeilCooke thanks for checking and thanks to the onshape team for their response, which was quicker than my IT Dept's! :)
  • Options
    john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 368
    Glad to hear it @Ste_Wilson! Can you add some detail about what your IT team found? It may help other Onshape users.
    John Rousseau / VP, Technical Operations / Onshape Inc.
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