Onshape is not connected. Refresh the browser to continue working on this document? (Now Sorted)

Ste_Wilson

Logged on this morning to being unable to open documents.  Is this just me and my colleagues?
Refreshing the browser brings the same message back up.

NeilCooke

I'm only 20 miles from you, so it's not a general Onshape issue - open a support ticket to see if there is anything we can detect our end.

Ste_Wilson

Now solved.  IT issues on our end. @NeilCooke thanks for checking and thanks to the onshape team for their response, which was quicker than my IT Dept's!

NeilCooke

All documents? Working fine for me here.

Ste_Wilson

Well, all of the several I've tried so far!
(I've also raised a ticket with my IT dept, though it appears to be working on some other college computers).  and I've cleared my browser cache

NeilCooke

Can you run https://cad.onshape.com/check to make sure web sockets are not being blocked?

Ste_Wilson

Ticks all the way down (apart from the renderer).  WebSockets connected.

NeilCooke

I'm only 20 miles from you, so it's not a general Onshape issue - open a support ticket to see if there is anything we can detect our end.

john_rousseau

Any new anti-track software installed on your machine? Avast is a common one that blocks websockets.

Ste_Wilson

@john_rousseau who knows what those wonderful people in IT have been up to!

Ste_Wilson

Now solved.  IT issues on our end. @NeilCooke thanks for checking and thanks to the onshape team for their response, which was quicker than my IT Dept's!

john_rousseau

Glad to hear it @Ste_Wilson! Can you add some detail about what your IT team found? It may help other Onshape users.

gerhard_maus

Das Entfernen von AVAST Anti-Track hat bei mir geholfen. Vielen dank.

Ste_Wilson

@john_rousseauthe IT dept was silent.