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Trying to use openbom, but just get blank page.
brian_wagener
Member Posts: 30 ✭✭
I am using openbom on chrome to get a cutlist of my design. But I get the openbom app page, but no parts show up. If I open the developers shell in chrome, I see the following errors, and maybe they are related.
share.js:2246 Uncaught TypeError: Cannot read property 'insertBefore' of null
....
DevTools failed to parse SourceMap: https://cad.onshape.com/documents/87365e6a8d285b8f1328dfc8/w/8f3c6f0411d2b3265711a483/e/bootstrap.css.map
DevTools failed to parse SourceMap: https://cad.onshape.com/documents/87365e6a8d285b8f1328dfc8/w/8f3c6f0411d2b3265711a483/e/ng-tags-input.css.map
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Best Answer
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@brian_wagener
One of the possible problems is a conflict with one Chrome extensions. I've seen it in the past.
Some troubleshooting tips.
1. Try to open OpenBOM dashboard directly from browser (not from Onsahpe) and see if you can get to login. Navigate to http://bom.openbom.com. If you can see login, than we need to look for a problem in Onshape first.
2. If you navigate to http://bom.openbom.com and you see blank screen, then try another browser (if you can). If it works with Safari or Firefox, we narrow problem down to Chrome and it is most probably extension.
3. Disable extensions in Chrome and try to repeat login via http://bom.openbom.com. When you succeeded to login to OpenBOM dashboard from the browser, please come back to Onshape and try to add OpenBOM app tab to Onshape via + sign in Onshape menu.
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Answers
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@brian_wagener can you please contact our support via support@openbom.com?
We need to check your account, but I need your account information, so please contact us.
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@brian_wagener
One of the possible problems is a conflict with one Chrome extensions. I've seen it in the past.
Some troubleshooting tips.
1. Try to open OpenBOM dashboard directly from browser (not from Onsahpe) and see if you can get to login. Navigate to http://bom.openbom.com. If you can see login, than we need to look for a problem in Onshape first.
2. If you navigate to http://bom.openbom.com and you see blank screen, then try another browser (if you can). If it works with Safari or Firefox, we narrow problem down to Chrome and it is most probably extension.
3. Disable extensions in Chrome and try to repeat login via http://bom.openbom.com. When you succeeded to login to OpenBOM dashboard from the browser, please come back to Onshape and try to add OpenBOM app tab to Onshape via + sign in Onshape menu.
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@oleg_shilovitsky
Thanks for the tips, it turned out to be the chrome extension meta-mask which is cyrptocurrency wallet, not sure how it would interfere with openbom. But thanks.
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@brian_wagener
I'm happy problem solved. Our engineers will investigate this extension to see what is wrong there.0
