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Increase duration of time before "system timeout"?

cedric_eveleigh392cedric_eveleigh392 Member Posts: 11 EDU
I often switch to doing other things while working on a CAD model in Onshape, it's inconvenient to have to refresh the browser every time there's a "system timeout". Is it possible to increase the duration of inactivity required for system timeouts to occur?

Comments

  • owen_sparksowen_sparks Member, Developers Posts: 2,148 PRO
    Same here :+1:
    Production Engineer
    HWM-Water Ltd
  • brian_jordanbrian_jordan Member, Developers Posts: 113 ✭✭✭
    I seem to be seeing these timeouts after shorter absences than in the past. Has the timeout time been reduced?
  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 243
    We're balancing user convenience, security and resource utilization by timing out idle sessions. This idle timeout is 1hr and has been for years, but there are occasional early disconnects that have been reported. 
    John Rousseau / Director, Technical Operations / Onshape Inc.
  • john_mcclaryjohn_mcclary Member, Developers Posts: 1,536 PRO
    there are time when I jump back to other tabs and roll around the model in hopes to keep the tab alive until I need to get back to it.
    (sorta like touching your screen on your phone to keep it from locking)
    but that doesn't seem to be enough and it will still time out.

    What is the minimum input required to start the timeout counter?
  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 243
    You need to send a message to the server. Hide / show a part? Open a feature for edit? Any of these will do. Pan, rotate, zoom won't do it.
    John Rousseau / Director, Technical Operations / Onshape Inc.
  • john_mcclaryjohn_mcclary Member, Developers Posts: 1,536 PRO
    edited January 25
    Thanks

    So, I should just double-tap J or K then eh?
  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 243
    That should work.
    John Rousseau / Director, Technical Operations / Onshape Inc.
  • ilya_baranilya_baran Onshape Employees, Developers, HDM Posts: 909
    Selecting an edge in the model should also do it (without changing the model, unlike hiding/showing planes) because measurements are performed on the server.
    Ilya Baran \ Director of FeatureScript \ Onshape Inc
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