Home› Community Support

Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.

First time visiting? Here are some places to start:
  1. Looking for a certain topic? Check out the categories filter or use Search (upper right).
  2. Need support? Ask a question to our Community Support category.
  3. Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
  4. Be respectful, on topic and if you see a problem, Flag it.

If you would like to contact our Community Manager personally, feel free to send a private message or an email.

Options

Shared Link Never Stops Loading

famadorianfamadorian Member Posts: 390 ✭✭✭
in Community Support
I have this shared link, but it never stops loading:
https://cad.onshape.com/documents/299dde769bc1a2e3f9c61d76/w/7855d5cb353bc539080e03b8/e/b133bfc6a252bf1953520354

Answers

  • Options
    romeograhamromeograham Member, csevp Posts: 657 PRO
    Loads for me:

  • Options
    famadorianfamadorian Member Posts: 390 ✭✭✭
    edited October 2019
    Seems like it's a problem with an EU server. Are you from the US?

    This message is shown for hours..


  • Options
    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,379
    Are you signed in? When signed in, it opens from EU server in a few seconds. When not signed in, it spins forever - please report a bug for the latter scenario.
    Senior Director, Technical Services, EMEAI
  • Options
    famadorianfamadorian Member Posts: 390 ✭✭✭
    It actually doesn't matter if I'm signed in, cause it's not my document. 
  • Options
    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,379
    That's not the point - if you are signed in does it load?
    Senior Director, Technical Services, EMEAI
  • Options
    famadorianfamadorian Member Posts: 390 ✭✭✭
    No
  • Options
    famadorianfamadorian Member Posts: 390 ✭✭✭
    Ah, I'm wrong. 
    it works when I'm logged in;) Sorry
  • Options
    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,379
    Try again - fixed now, even when signed out.
    Senior Director, Technical Services, EMEAI
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. Sign in or register to get started.

Sign In

Categories

Vanilla Forums