Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.

First time visiting? Here are some places to start:
  1. Looking for a certain topic? Check out the categories filter or use Search (upper right).
  2. Need support? Ask a question to our Community Support category.
  3. Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
  4. Be respectful, on topic and if you see a problem, Flag it.

If you would like to contact our Community Manager personally, feel free to send a private message or an email.

Workspace background is black?

Hi! I know there are already three threads about this, but they're all at least a year old, and none actually fixed the issue for me, so I'm shooting my shot:
The workspace background is black. 
I can't see any measurements, as they are Also black. 
I've tried everything I can think--I've made sure Chrome uses the higher performance graphics processor, I've reinstalled the drivers for it, I've made my Chrome theme the default, I've put Windows 10 into light mode, I've disabled all my extensions, I've gone into Incognito, I've updated my computer, I've restarted, I've updated Java. Nothing. I'm panicking a bit here, as I'm using this site for a high school class, and remote learning means I'm pretty much screwed if I can't figure this out. Is there any known way to fix this? 

I'm using a Surface Book (the first one), Windows 10 2004 version, and version 85.0.4183.102 of Chrome, if it helps. Here's a screenshot, as well:

Thank you for your time!

Answers

  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 3,885
    Is Chrome up to date? If it is urgent, try another browser. The last thread said to update Java but I've no idea why that would have any effect.
    Director, Technical Services, EMEAI
  • MBartlett21MBartlett21 Member, OS Professional, Developers Posts: 1,953 EDU
    @sam_cole321
    Can you post a screenshot of the check page?
    MB - I make FeatureScripts: View FeatureScripts
  • sam_cole321sam_cole321 Member Posts: 5
    @sam_cole321
    Can you post a screenshot of the check page?

    Gotcha! Apparently Edge does the job, so I'm alright now (although I still am curious why this is happening. Still leaving the check in the off chance it somehow pinpoints the issue). Thank you both for the help though!
  • Paul_J_PremakumarPaul_J_Premakumar Member, Onshape Employees Posts: 179
    Hi @sam_cole321,

    Thank you for posting the results of the check page. From what I can see it does not look like Chrome is using your graphics processor. The GL renderer says "Google SwiftShader", this is a software renderer. If you have a graphics card I would expect to see it's name. For example something like AMD / NVidia or Intel. The issue you are seeing could be a bug with Google SwiftShader. Furthermore the rendering performance is low as well.

    You may want to ensure Chrome is able to correctly use your graphics card. 

    Paul
  • sam_cole321sam_cole321 Member Posts: 5
    For posterity: I didn't have hardware acceleration enabled. If you're also having the issue, make sure it's turned on ^^
  • brynjar_andresenbrynjar_andresen Member Posts: 1

    Just for the record, pitchin' in with what solved it for me. Had the same problem as OP. Black and slow.

    Went to

    chrome://flags/

    and enabled "Override software rendering list".

    Restart and all worked like a charm, test shows graphic card and not Swiftshader.

    :)


  • stacie_mars898stacie_mars898 Member Posts: 1

    Thanks - I had the same issue with a black background today. Previously no problems on the same browser but today ... black and slow.

    I tried brynjar's suggestion and it worked perfectly! T

    Thanks for posting!!!!

  • PeteYodisPeteYodis Moderator, Onshape Employees Posts: 422

    For those that have had this issue, can you type this in Chrome and then past the results back here in this thread: chrome://gpu

    I'm looking to see if there are trends with the graphics cards involved. Ideally we don't want users to have to enable the override software rendering list if possible.

  • liad_levinliad_levin Member Posts: 2


    Graphics Feature Status

    • Canvas: Software only, hardware acceleration unavailable
    • Compositing: Software only. Hardware acceleration disabled
    • Multiple Raster Threads: Enabled
    • Out-of-process Rasterization: Disabled
    • OpenGL: Disabled
    • Hardware Protected Video Decode: Disabled
    • Rasterization: Software only. Hardware acceleration disabled
    • Skia Renderer: Enabled
    • Video Decode: Software only. Hardware acceleration disabled
    • Vulkan: Disabled
    • WebGL: Software only, hardware acceleration unavailable
    • WebGL2: Software only, hardware acceleration unavailable

    Problems Detected

    • Gpu compositing has been disabled, either via blocklist, about:flags or the command line. The browser will fall back to software compositing and hardware acceleration will be unavailable.
    • Disabled Features: gpu_compositing

    Version Information

    Data exported2020-10-18T09:02:53.561ZChrome versionChrome/86.0.4240.75Operating systemWindows NT 10.0.18363Software rendering list URLhttps://chromium.googlesource.com/chromium/src/+/c69c33933bfc72a159aceb4aeca939eb0087416c/gpu/config/software_rendering_list.jsonDriver bug list URLhttps://chromium.googlesource.com/chromium/src/+/c69c33933bfc72a159aceb4aeca939eb0087416c/gpu/config/gpu_driver_bug_list.jsonANGLE commit id8fe0309421692D graphics backendSkia/86 fe61f1806d406858a2ed399b6dfeef1c40d06284Command Line"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-gpu --flag-switches-begin --enable-webgl-draft-extensions --ignore-gpu-blocklist --flag-switches-end

    Driver Information

    Initialization time218In-process GPUfalsePassthrough Command DecoderfalseSandboxedtrueGPU0VENDOR= 0x8086, DEVICE=0x3ea0, SUBSYS=0x089c1028, REV=2, LUID={0,84787}GPU1VENDOR= 0x10de, DEVICE=0x1d13, SUBSYS=0x089c1028, REV=161, LUID={0,87572}GPU2VENDOR= 0x1414, DEVICE=0x008c, LUID={0,87534}OptimusfalseAMD switchablefalseDesktop compositingAero GlassDirect compositionfalseSupports overlaysfalseYUY2 overlay supportNONENV12 overlay supportNONEBGRA8 overlay supportNONERGB10A2 overlay supportNONEDiagonal Monitor Size of \\.\DISPLAY113.9"Diagonal Monitor Size of \\.\DISPLAY221.5"Driver D3D12 feature levelNot supportedDriver Vulkan API versionNot supportedDriver vendorDriver version26.20.100.8141GPU CUDA compute capability major version0Pixel shader version3.00Vertex shader version3.00Max. MSAA samples4Machine model nameMachine model versionGL_VENDORGoogle Inc.GL_RENDERERGoogle SwiftShaderGL_VERSIONOpenGL ES 3.0 SwiftShader 4.1.0.7GL_EXTENSIONSGL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_read_depth GL_NV_read_stencilDisabled ExtensionsDisabled WebGL ExtensionsWindow system binding vendorWindow system binding versionWindow system binding extensionsDirect rendering versionunknownReset notification strategy0x0000GPU process crash count0gfx::BufferFormats supported for allocation and texturingR_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

    Compositor Information

    Tile Update ModeOne-copyPartial RasterEnabled

    GpuMemoryBuffers Status

    R_8Software onlyR_16Software onlyRG_88Software onlyBGR_565Software onlyRGBA_4444Software onlyRGBX_8888GPU_READ, SCANOUTRGBA_8888GPU_READ, SCANOUTBGRX_8888Software onlyBGRA_1010102Software onlyRGBA_1010102Software onlyBGRA_8888Software onlyRGBA_F16Software onlyYVU_420Software onlyYUV_420_BIPLANARSoftware onlyP010Software only

    Display(s) Information

    InfoDisplay[2528732444] bounds=[1920,360 1280x720], workarea=[1920,360 1280x680], scale=1.5, rotation=0, panel_rotation=0 internal.Color space (sRGB/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (sRGB/no-alpha)BGRX_8888Color space (sRGB/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (sRGB/alpha)BGRA_8888Color space (WCG/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (WCG/no-alpha)BGRX_8888Color space (WCG/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (WCG/alpha)BGRA_8888Color space (HDR/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (HDR/no-alpha)BGRX_8888Color space (HDR/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (HDR/alpha)BGRA_8888SDR white level in nits80Bits per color component8Bits per pixel24Refresh Rate in Hz60InfoDisplay[2779098405] bounds=[0,0 1920x1080], workarea=[0,0 1920x1040], scale=1, rotation=0, panel_rotation=0 external.Color space (sRGB/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (sRGB/no-alpha)BGRX_8888Color space (sRGB/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (sRGB/alpha)BGRA_8888Color space (WCG/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (WCG/no-alpha)BGRX_8888Color space (WCG/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (WCG/alpha)BGRA_8888Color space (HDR/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (HDR/no-alpha)BGRX_8888Color space (HDR/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (HDR/alpha)BGRA_8888SDR white level in nits80Bits per color component8Bits per pixel24Refresh Rate in Hz59

    Video Acceleration Information

    Encode h264 baseline0x0 to 1920x1088 pixels, and/or 30.000 fpsEncode h264 main0x0 to 1920x1088 pixels, and/or 30.000 fpsEncode h264 high0x0 to 1920x1088 pixels, and/or 30.000 fps

    Vulkan Information


    Device Performance Information

    Total Physical Memory (Gb)15Total Disk Space (Gb)0Hardware Concurrency8System Commit Limit (Gb)18D3D11 Feature LevelUnknownHas Discrete GPUunknownIntel GPU Generation9Software RenderingYes

    Diagnostics

    ... loading ...

    Driver Information for Hardware GPU

    Initialization time218In-process GPUfalsePassthrough Command DecoderfalseSandboxedtrueGPU0VENDOR= 0x8086, DEVICE=0x3ea0, SUBSYS=0x089c1028, REV=2, LUID={0,84787}GPU1VENDOR= 0x10de, DEVICE=0x1d13, SUBSYS=0x089c1028, REV=161, LUID={0,87572}GPU2VENDOR= 0x1414, DEVICE=0x008c, LUID={0,87534}OptimusfalseAMD switchablefalseDesktop compositingAero GlassDirect compositionfalseSupports overlaysfalseYUY2 overlay supportNONENV12 overlay supportNONEBGRA8 overlay supportNONERGB10A2 overlay supportNONEDiagonal Monitor Size of \\.\DISPLAY113.9"Diagonal Monitor Size of \\.\DISPLAY221.5"Driver D3D12 feature levelNot supportedDriver Vulkan API versionNot supportedDriver vendorDriver version26.20.100.8141GPU CUDA compute capability major version0Pixel shader version3.00Vertex shader version3.00Max. MSAA samples4Machine model nameMachine model versionGL_VENDORGoogle Inc.GL_RENDERERGoogle SwiftShaderGL_VERSIONOpenGL ES 3.0 SwiftShader 4.1.0.7GL_EXTENSIONSGL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_read_depth GL_NV_read_stencilDisabled ExtensionsDisabled WebGL ExtensionsWindow system binding vendorWindow system binding versionWindow system binding extensionsDirect rendering versionunknownReset notification strategy0x0000GPU process crash count0gfx::BufferFormats supported for allocation and texturingR_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

    Graphics Feature Status for Hardware GPU

    • Canvas: Software only, hardware acceleration unavailable
    • Compositing: Software only. Hardware acceleration disabled
    • Multiple Raster Threads: Enabled
    • Out-of-process Rasterization: Disabled
    • OpenGL: Disabled
    • Hardware Protected Video Decode: Disabled
    • Rasterization: Software only. Hardware acceleration disabled
    • Skia Renderer: Enabled
    • Video Decode: Software only. Hardware acceleration disabled
    • Vulkan: Disabled
    • WebGL: Software only, hardware acceleration unavailable
    • WebGL2: Software only, hardware acceleration unavailable

    Problems Detected for Hardware GPU

    • Gpu compositing has been disabled, either via blocklist, about:flags or the command line. The browser will fall back to software compositing and hardware acceleration will be unavailable.
    • Disabled Features: gpu_compositing


  • liad_levinliad_levin Member Posts: 2

    as said before its a gpu problem with google. for urgant use you should change browser untill this problam is resolved.

    i used brave browser to check and it works great

  • jeremy_dixjeremy_dix Member Posts: 1
    Thanks for the fix brynjar_andresen! I could not figure out what I had done to my PC to suddenly make Onshape run so slow!
  • steven_kramersteven_kramer Member Posts: 1
    I had EXACTLY the same issue.. and this solved it perfect.y.. 



    kudos to brynjar_andresen.... 

  • colin_brackenridgecolin_brackenridge Member Posts: 2 EDU
    I had the issue this morning, first time in months that I tried using Chrome. I just closed it and went back to using Firefox as it has never given me an issue.

    Graphics Feature Status

    • Canvas: Software only, hardware acceleration unavailable
    • Compositing: Software only. Hardware acceleration disabled
    • Multiple Raster Threads: Enabled
    • Out-of-process Rasterization: Disabled
    • OpenGL: Disabled
    • Hardware Protected Video Decode: Disabled
    • Rasterization: Software only. Hardware acceleration disabled
    • Skia Renderer: Enabled
    • Video Decode: Software only. Hardware acceleration disabled
    • Vulkan: Disabled
    • WebGL: Software only, hardware acceleration unavailable
    • WebGL2: Software only, hardware acceleration unavailable

    Version Information

    Data exported2020-11-30T16:09:09.318Z
    Chrome versionChrome/87.0.4280.66
    Operating systemWindows NT 10.0.18363
    Software rendering list URLhttps://chromium.googlesource.com/chromium/src/+/fd98a29dd59b36f71e4741332c9ad5bda42094bf/gpu/config/software_rendering_list.json
    Driver bug list URLhttps://chromium.googlesource.com/chromium/src/+/fd98a29dd59b36f71e4741332c9ad5bda42094bf/gpu/config/gpu_driver_bug_list.json
    ANGLE commit id4b254ce7b497
    2D graphics backendSkia/87 489348851cca51b23f522734b6db3c785ffdfaed
    Command Line"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end

    Driver Information

    Initialization time423
    In-process GPUfalse
    Passthrough Command Decoderfalse
    Sandboxedtrue
    GPU0VENDOR= 0x8086, DEVICE=0x3e9b, SUBSYS=0x08701028, REV=0, LUID={0,59743}
    GPU1VENDOR= 0x10de, DEVICE=0x1c8d, SUBSYS=0x08701028, REV=161, LUID={0,60647}
    GPU2VENDOR= 0x1414, DEVICE=0x008c, LUID={0,60609}
    Optimusfalse
    AMD switchablefalse
    Desktop compositingAero Glass
    Direct compositionfalse
    Supports overlaysfalse
    YUY2 overlay supportNONE
    NV12 overlay supportNONE
    BGRA8 overlay supportNONE
    RGB10A2 overlay supportNONE
    Diagonal Monitor Size of \\.\DISPLAY117.2"
    Driver D3D12 feature levelD3D 12.1
    Driver Vulkan API versionVulkan API 1.2.0
    Driver vendor
    Driver version26.20.100.8141
    GPU CUDA compute capability major version0
    Pixel shader version3.00
    Vertex shader version3.00
    Max. MSAA samples4
    Machine model name
    Machine model version
    GL_VENDORGoogle Inc.
    GL_RENDERERGoogle SwiftShader
    GL_VERSIONOpenGL ES 3.0 SwiftShader 4.1.0.7
    GL_EXTENSIONSGL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_read_depth GL_NV_read_stencil
    Disabled Extensions
    Disabled WebGL Extensions
    Window system binding vendor
    Window system binding version
    Window system binding extensions
    Direct rendering versionunknown
    Reset notification strategy0x0000
    GPU process crash count0
    gfx::BufferFormats supported for allocation and texturingR_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

    Compositor Information

    Tile Update ModeOne-copy
    Partial RasterEnabled

    GpuMemoryBuffers Status

    R_8Software only
    R_16Software only
    RG_88Software only
    BGR_565Software only
    RGBA_4444Software only
    RGBX_8888GPU_READ, SCANOUT
    RGBA_8888GPU_READ, SCANOUT
    BGRX_8888Software only
    BGRA_1010102Software only
    RGBA_1010102Software only
    BGRA_8888Software only
    RGBA_F16Software only
    YVU_420Software only
    YUV_420_BIPLANARSoftware only
    P010Software only

    Display(s) Information

    InfoDisplay[2528732444] bounds=[0,0 1920x1080], workarea=[0,0 1920x1040], scale=1, rotation=0, panel_rotation=0 internal.
    Color space (sRGB/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (sRGB/no-alpha)BGRX_8888
    Color space (sRGB/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (sRGB/alpha)BGRA_8888
    Color space (WCG/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (WCG/no-alpha)BGRX_8888
    Color space (WCG/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (WCG/alpha)BGRA_8888
    Color space (HDR/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (HDR/no-alpha)BGRX_8888
    Color space (HDR/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (HDR/alpha)BGRA_8888
    SDR white level in nits80
    Bits per color component8
    Bits per pixel24
    Refresh Rate in Hz60

    Video Acceleration Information

    Encode h264 baseline0x0 to 1920x1088 pixels, and/or 30.000 fps
    Encode h264 main0x0 to 1920x1088 pixels, and/or 30.000 fps
    Encode h264 high0x0 to 1920x1088 pixels, and/or 30.000 fps

    Vulkan Information

    Device Performance Information

    Total Physical Memory (Gb)7
    Total Disk Space (Gb)930
    Hardware Concurrency8
    System Commit Limit (Gb)16
    D3D11 Feature Level12_1
    Has Discrete GPUyes
    Intel GPU Generation9
    Software RenderingYes

    Diagnostics

    0
    b3DAccelerationEnabledtrue
    b3DAccelerationExiststrue
    bAGPEnabledtrue
    bAGPExistenceValidtrue
    bAGPExiststrue
    bCanRenderWindowtrue
    bDDAccelerationEnabledtrue
    bDriverBetafalse
    bDriverDebugfalse
    bDriverSignedfalse
    bDriverSignedValidfalse
    bNoHardwarefalse
    dwBpp32
    dwDDIVersion12
    dwHeight1080
    dwRefreshRate60
    dwWHQLLevel0
    dwWidth1920
    iAdapter0
    lDriverSize1435944
    lMiniVddSize0
    szAGPStatusEnglishEnabled
    szAGPStatusLocalizedEnabled
    szChipTypeIntel(R) UHD Graphics Family
    szD3DStatusEnglishEnabled
    szD3DStatusLocalizedEnabled
    szDACTypeInternal
    szDDIVersionEnglish12
    szDDIVersionLocalized12
    szDDStatusEnglishEnabled
    szDDStatusLocalizedEnabled
    szDXVAHDEnglishSupported
    szDXVAModesModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
    szDescriptionIntel(R) UHD Graphics 630
    szDeviceId0x3E9B
    szDeviceIdentifier{D7B78E66-7DDB-11CF-556C-1428BBC2D735}
    szDeviceName\\.\DISPLAY1
    szDisplayMemoryEnglish4154 MB
    szDisplayMemoryLocalized4154 MB
    szDisplayModeEnglish1920 x 1080 (32 bit) (60Hz)
    szDisplayModeLocalized1920 x 1080 (32 bit) (60Hz)
    szDriverAssemblyVersion26.20.100.8141
    szDriverAttributesFinal Retail
    szDriverDateEnglish2020-04-10 7:00:00 PM
    szDriverDateLocalized4/10/2020 19:00:00
    szDriverLanguageEnglishEnglish
    szDriverLanguageLocalizedEnglish
    szDriverModelEnglishWDDM 2.6
    szDriverModelLocalizedWDDM 2.6
    szDriverNameC:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_783e12a6215f487b\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_783e12a6215f487b\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_783e12a6215f487b\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_783e12a6215f487b\igd12umd64.dll
    szDriverNodeStrongNameoem77.inf:5f63e53429d61c21:iCFL_w10_DS:26.20.100.8141:PCI\VEN_8086&DEV_3E9B&SUBSYS_08701028
    szDriverSignDateUnknown
    szDriverVersion26.20.0100.8141
    szKeyDeviceIDEnum\PCI\VEN_8086&DEV_3E9B&SUBSYS_08701028&REV_00
    szKeyDeviceKey\Registry\Machine\System\CurrentControlSet\Control\Video\{C031DC1E-68D4-11EA-B49F-A9704A421865}\0000
    szManufacturerIntel Corporation
    szMiniVddunknown
    szMiniVddDateEnglishUnknown
    szMiniVddDateLocalizedunknown
    szMonitorMaxResUnknown
    szMonitorNameGeneric PnP Monitor
    szNotesEnglishNo problems found.
    szNotesLocalizedNo problems found.
    szOverlayEnglishSupported
    szRankOfInstalledDriver00CF0001
    szRegHelpTextUnknown
    szRevisionUnknown
    szRevisionId0x0000
    szSubSysId0x08701028
    szTestResultD3D7EnglishNot run
    szTestResultD3D7LocalizedNot run
    szTestResultD3D8EnglishNot run
    szTestResultD3D8LocalizedNot run
    szTestResultD3D9EnglishNot run
    szTestResultD3D9LocalizedNot run
    szTestResultDDEnglishNot run
    szTestResultDDLocalizedNot run
    szVddunknown
    szVendorId0x8086
    1
    b3DAccelerationEnabledtrue
    b3DAccelerationExiststrue
    bAGPEnabledtrue
    bAGPExistenceValidfalse
    bAGPExistsfalse
    bCanRenderWindowfalse
    bDDAccelerationEnabledtrue
    bDriverBetafalse
    bDriverDebugfalse
    bDriverSignedfalse
    bDriverSignedValidfalse
    bNoHardwarefalse
    dwBpp0
    dwDDIVersion12
    dwHeight0
    dwRefreshRate0
    dwWHQLLevel0
    dwWidth0
    iAdapter0
    lDriverSize1039376
    lMiniVddSize0
    szAGPStatusEnglishEnabled
    szAGPStatusLocalizedEnabled
    szChipTypeGeForce GTX 1050
    szD3DStatusEnglishEnabled
    szD3DStatusLocalizedEnabled
    szDACTypeIntegrated RAMDAC
    szDDIVersionEnglish12
    szDDIVersionLocalized12
    szDDStatusEnglishEnabled
    szDDStatusLocalizedEnabled
    szDXVAHDEnglishUnknown
    szDXVAModesUnknown
    szDescriptionNVIDIA GeForce GTX 1050
    szDeviceId0x1C8D
    szDeviceIdentifierUnknown
    szDeviceNameUnknown
    szDisplayMemoryEnglish8045 MB
    szDisplayMemoryLocalized8045 MB
    szDisplayModeEnglishUnknown
    szDisplayModeLocalizedunknown
    szDriverAssemblyVersion27.21.14.5671
    szDriverAttributesFinal Retail
    szDriverDateEnglish2020-09-29 7:00:00 PM
    szDriverDateLocalized9/29/2020 19:00:00
    szDriverLanguageEnglishEnglish
    szDriverLanguageLocalizedEnglish
    szDriverModelEnglishWDDM 2.6
    szDriverModelLocalizedWDDM 2.6
    szDriverNameC:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_73ed1c151611a451\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_73ed1c151611a451\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_73ed1c151611a451\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_73ed1c151611a451\nvldumdx.dll
    szDriverNodeStrongNameoem105.inf:0f066de35202f9eb:Section094:27.21.14.5671:pci\ven_10de&dev_1c8d&subsys_08701028
    szDriverSignDateUnknown
    szDriverVersion27.21.0014.5671
    szKeyDeviceIDEnum\PCI\VEN_10DE&DEV_1C8D&SUBSYS_08701028&REV_A1
    szKeyDeviceKeyUnknown
    szManufacturerNVIDIA
    szMiniVddunknown
    szMiniVddDateEnglishUnknown
    szMiniVddDateLocalizedunknown
    szMonitorMaxResUnknown
    szMonitorNameUnknown
    szNotesEnglishNo problems found.
    szNotesLocalizedNo problems found.
    szOverlayEnglishUnknown
    szRankOfInstalledDriver00CF0001
    szRegHelpTextUnknown
    szRevisionUnknown
    szRevisionId0x00A1
    szSubSysId0x08701028
    szTestResultD3D7EnglishNot run
    szTestResultD3D7LocalizedNot run
    szTestResultD3D8EnglishNot run
    szTestResultD3D8LocalizedNot run
    szTestResultD3D9EnglishNot run
    szTestResultD3D9LocalizedNot run
    szTestResultDDEnglishNot run
    szTestResultDDLocalizedNot run
    szVddunknown
    szVendorId0x10DE

    Driver Information for Hardware GPU

    Initialization time423
    In-process GPUfalse
    Passthrough Command Decoderfalse
    Sandboxedtrue
    GPU0VENDOR= 0x8086, DEVICE=0x3e9b, SUBSYS=0x08701028, REV=0, LUID={0,59743}
    GPU1VENDOR= 0x10de, DEVICE=0x1c8d, SUBSYS=0x08701028, REV=161, LUID={0,60647}
    GPU2VENDOR= 0x1414, DEVICE=0x008c, LUID={0,60609}
    Optimusfalse
    AMD switchablefalse
    Desktop compositingAero Glass
    Direct compositionfalse
    Supports overlaysfalse
    YUY2 overlay supportNONE
    NV12 overlay supportNONE
    BGRA8 overlay supportNONE
    RGB10A2 overlay supportNONE
    Diagonal Monitor Size of \\.\DISPLAY117.2"
    Driver D3D12 feature levelNot supported
    Driver Vulkan API versionNot supported
    Driver vendor
    Driver version26.20.100.8141
    GPU CUDA compute capability major version0
    Pixel shader version3.00
    Vertex shader version3.00
    Max. MSAA samples4
    Machine model name
    Machine model version
    GL_VENDORGoogle Inc.
    GL_RENDERERGoogle SwiftShader
    GL_VERSIONOpenGL ES 3.0 SwiftShader 4.1.0.7
    GL_EXTENSIONSGL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_read_depth GL_NV_read_stencil
    Disabled Extensions
    Disabled WebGL Extensions
    Window system binding vendor
    Window system binding version
    Window system binding extensions
    Direct rendering versionunknown
    Reset notification strategy0x0000
    GPU process crash count0
    gfx::BufferFormats supported for allocation and texturingR_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

    Graphics Feature Status for Hardware GPU

    • Canvas: Software only, hardware acceleration unavailable
    • Compositing: Software only. Hardware acceleration disabled
    • Multiple Raster Threads: Enabled
    • Out-of-process Rasterization: Disabled
    • OpenGL: Disabled
    • Hardware Protected Video Decode: Disabled
    • Rasterization: Software only. Hardware acceleration disabled
    • Skia Renderer: Enabled
    • Video Decode: Software only. Hardware acceleration disabled
    • Vulkan: Disabled
    • WebGL: Software only, hardware acceleration unavailable
    • WebGL2: Software only, hardware acceleration unavailable

    Log Messages

    • GpuProcessHost: The info collection GPU process exited normally. Everything is okay.
    • GpuProcessHost: The info collection GPU process exited normally. Everything is okay.

  • paul_rugheimerpaul_rugheimer Member Posts: 1
    I had the same black background issue and brynjar's post about overriding the software rendering list solved the problem for now.

    I could post the massive sheet of specs, but this is a 4-5 year old machine and the graphics processor I've listed here (below), hopefully that gives some insight.  Firefox works great without troubles, this is just for chrome and I even made sure to install the 64-bit version.  This machine has a really bastardized win 7 to win 10 upgrade on it, so its probably not worth the time to dig through its fairly unusual settings.

    Graphics:
    AMD Radeon(TM) R7 250


  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 3,885
    In summary, Chrome doesn't like supporting older graphics cards and drivers, so overriding the software rendering list overcomes this. Firefox is not so picky.
    Director, Technical Services, EMEAI
  • shrekantshrekant Member Posts: 14 EDU

    Just for the record, pitchin' in with what solved it for me. Had the same problem as OP. Black and slow.

    Went to

    chrome://flags/

    and enabled "Override software rendering list".

    Restart and all worked like a charm, test shows graphic card and not Swiftshader.

    :)


    Worked like a charm. thanks a looooooooooooooooooooooot
  • Kirbyfire73Kirbyfire73 Member Posts: 4
    edited February 16
    @PeteYodis @NeilCooke I enabled the "Override software rendering list" on my main computer, but my background is still black. However on my school Chromebook, it's perfectly fine. I went to chrome://gpu on both computers, and here's what they say:

    School Chromebook:
    • Canvas: Hardware accelerated
    • Compositing: Hardware accelerated
    • Multiple Raster Threads: Disabled
    • Out-of-process Rasterization: Hardware accelerated
    • OpenGL: Enabled
    • Hardware Protected Video Decode: Unavailable
    • Rasterization: Software only. Hardware accelerated
    • Skia Renderer: Disabled
    • Video Decode: Hardware accelerated
    • Vulkan: Disabled
    • WebGL: Hardware accelerated
    • WebGL2: Hardware accelerated
    Personal Computer:
    • Canvas: Software only, hardware acceleration unavailable
    • Compositing: Software only. Hardware acceleration disabled
    • Multiple Raster Threads: Enabled
    • Out-of-process Rasterization: Disabled
    • OpenGL: Disabled
    • Hardware Protected Video Decode: Disabled
    • Rasterization: Software only. Hardware acceleration disabled
    • Skia Renderer: Enabled
    • Video Decode: Software only. Hardware acceleration disabled
    • Vulkan: Disabled
    • WebGL: Software only, hardware acceleration unavailable
    • WebGL2: Software only, hardware acceleration unavailable
    My graphics card for my PC is an AMD Radeon (TM) RX 570 and the driver version is 27.20.2001.9003 if that helps you.

    What is the exact problem, and how do I fix it? Step by step instructions are great if you can provide them. 

    If you need more information, tell me what you need and how I can find it. Also the reason why I prefer to work on my PC, is because the screen is a lot bigger, and I'm able to see what I'm more clearly.
  • ty_mayty_may Member Posts: 1 PRO
    I had the same issue today. It was acting normally at first and then while I was designing a part, it changed color on me. Not sure why as I hadn't closed/restarted Chrome before it happened. I had already overrided the chrome:flag thing that one person mentioned which fixed my issue (so far). But here's my results: 

    Graphics Feature Status

    • Canvas: Hardware accelerated
    • Compositing: Hardware accelerated
    • Multiple Raster Threads: Enabled
    • Out-of-process Rasterization: Hardware accelerated
    • OpenGL: Enabled
    • Hardware Protected Video Decode: Hardware accelerated
    • Rasterization: Hardware accelerated
    • Skia Renderer: Enabled
    • Video Decode: Hardware accelerated
    • Vulkan: Disabled
    • WebGL: Hardware accelerated
    • WebGL2: Hardware accelerated

    Driver Bug Workarounds

    • clear_uniforms_before_first_program_use
    • decode_encode_srgb_for_generatemipmap
    • disable_delayed_copy_nv12
    • disable_nv12_dynamic_textures
    • disable_vp_scaling
    • exit_on_context_lost
    • limit_d3d11_video_decoder_to_11_0
    • scalarize_vec_and_mat_constructor_args
    • use_empty_video_hdr_metadata
    • disabled_extension_GL_KHR_blend_equation_advanced
    • disabled_extension_GL_KHR_blend_equation_advanced_coherent

    Problems Detected

    ANGLE Features

    • allow_compressed_formats (Frontend workarounds): Enabled: true
      Allow compressed formats
    • disable_anisotropic_filtering (Frontend workarounds): Disabled
      Disable support for anisotropic filtering
    • disable_program_binary (Frontend features) anglebug:5007: Disabled
      Disable support for GL_OES_get_program_binary
    • disable_program_caching_for_transform_feedback (Frontend workarounds): Disabled
      On some GPUs, program binaries don't contain transform feedback varyings
    • lose_context_on_out_of_memory (Frontend workarounds): Enabled: true
      Some users rely on a lost context notification if a GL_OUT_OF_MEMORY error occurs
    • scalarize_vec_and_mat_constructor_args (Frontend workarounds) 398694: Enabled: true
      Always rewrite vec/mat constructors to be consistent
    • sync_framebuffer_bindings_on_tex_image (Frontend workarounds): Disabled
      On some drivers TexImage sometimes seems to interact with the Framebuffer
    • add_mock_texture_no_render_target (D3D workarounds) anglebug:2152: Disabled: isIntel && capsVersion < IntelDriverVersion(4815)
      On some drivers when rendering with no render target, two bugs lead to incorrect behavior
    • allow_clear_for_robust_resource_init (D3D workarounds) 941620: Enabled: true
      Some drivers corrupt texture data when clearing for robust resource initialization.
    • allow_translate_uniform_block_to_structured_buffer (D3D workarounds) anglebug:3682: Enabled: IsWin10OrGreater()
      There is a slow fxc compile performance issue with dynamic uniform indexing if translating a uniform block with a large array member to cbuffer.
    • call_clear_twice (D3D workarounds) 655534: Disabled: isIntel && isSkylake && capsVersion < IntelDriverVersion(4771)
      Using clear() may not take effect
    • depth_stencil_blit_extra_copy (D3D workarounds) anglebug:1452: Disabled
      Bug in some drivers triggers a TDR when using CopySubresourceRegion from a staging texture to a depth/stencil
    • disable_b5g6r5_support (D3D workarounds): Enabled: (isIntel && capsVersion < IntelDriverVersion(4539)) || isAMD
      Textures with the format DXGI_FORMAT_B5G6R5_UNORM have incorrect data
    • emulate_isnan_float (D3D workarounds) 650547: Disabled: isIntel && isSkylake && capsVersion < IntelDriverVersion(4542)
      Using isnan() on highp float will get wrong answer
    • emulate_tiny_stencil_textures (D3D workarounds): Enabled: isAMD && !(deviceCaps.featureLevel < D3D_FEATURE_LEVEL_10_1)
      1x1 and 2x2 mips of depth/stencil textures aren't sampled correctly
    • expand_integer_pow_expressions (D3D workarounds): Enabled: true
      The HLSL optimizer has a bug with optimizing 'pow' in certain integer-valued expressions
    • flush_after_ending_transform_feedback (D3D workarounds): Disabled: isNvidia
      Some drivers sometimes write out-of-order results to StreamOut buffers when transform feedback is used to repeatedly write to the same buffer positions
    • force_atomic_value_resolution (D3D workarounds) anglebug:3246: Disabled: isNvidia
      On some drivers the return value from RWByteAddressBuffer.InterlockedAdd does not resolve when used in the .yzw components of a RWByteAddressBuffer.Store operation
    • get_dimensions_ignores_base_level (D3D workarounds): Disabled: isNvidia
      Some drivers do not take into account the base level of the texture in the results of the HLSL GetDimensions builtin
    • mrt_perf_workaround (D3D workarounds): Enabled: true
      Some drivers have a bug where they ignore null render targets
    • pre_add_texel_fetch_offsets (D3D workarounds): Disabled: isIntel
      HLSL's function texture.Load returns 0 when the parameter Location is negative, even if the sum of Offset and Location is in range
    • rewrite_unary_minus_operator (D3D workarounds): Disabled: isIntel && (isBroadwell || isHaswell) && capsVersion < IntelDriverVersion(4624)
      Evaluating unary minus operator on integer may get wrong answer in vertex shaders
    • select_view_in_geometry_shader (D3D workarounds): Disabled: !deviceCaps.supportsVpRtIndexWriteFromVertexShader
      The viewport or render target slice will be selected in the geometry shader stage for the ANGLE_multiview extension
    • set_data_faster_than_image_upload (D3D workarounds): Enabled: !(isIvyBridge || isBroadwell || isHaswell)
      Set data faster than image upload
    • skip_vs_constant_register_zero (D3D workarounds): Disabled: isNvidia
      In specific cases the driver doesn't handle constant register zero correctly
    • use_instanced_point_sprite_emulation (D3D workarounds): Disabled: isFeatureLevel9_3
      Some D3D11 renderers do not support geometry shaders for pointsprite emulation
    • use_system_memory_for_constant_buffers (D3D workarounds) 593024: Disabled: isIntel
      Copying from staging storage to constant buffer storage does not work
    • zero_max_lod (D3D workarounds): Disabled: isFeatureLevel9_3
      Missing an option to disable mipmaps on a mipmapped texture

    Version Information

    Data exported2021-02-16T16:48:11.045Z
    Chrome versionChrome/88.0.4324.150
    Operating systemWindows NT 10.0.18363
    Software rendering list URLhttps://chromium.googlesource.com/chromium/src/+/e6c2a846b660e61f059daee2c46217af42913240/gpu/config/software_rendering_list.json
    Driver bug list URLhttps://chromium.googlesource.com/chromium/src/+/e6c2a846b660e61f059daee2c46217af42913240/gpu/config/gpu_driver_bug_list.json
    ANGLE commit idf9e59ad07855
    2D graphics backendSkia/88 433b2a55a5fbc9e3f5a6b457526ad99d73ba6117
    Command Line"C:\Program Files\Google\Chrome\Application\chrome.exe" --origin-trial-disabled-features=SecurePaymentConfirmation --profile-directory="Profile 1" --flag-switches-begin --ignore-gpu-blocklist --flag-switches-end

    Driver Information

    Initialization time188
    In-process GPUfalse
    Passthrough Command Decodertrue
    Sandboxedtrue
    GPU0VENDOR= 0x1002, DEVICE=0x6611, SUBSYS=0x3375103c, REV=135, LUID={0,141522815} *ACTIVE*
    GPU1VENDOR= 0x1414, DEVICE=0x008c, LUID={0,55073}
    Optimusfalse
    AMD switchablefalse
    Desktop compositingAero Glass
    Direct compositiontrue
    Supports overlaysfalse
    YUY2 overlay supportNONE
    NV12 overlay supportNONE
    BGRA8 overlay supportNONE
    RGB10A2 overlay supportNONE
    Diagonal Monitor Size of \\.\DISPLAY727.0"
    Diagonal Monitor Size of \\.\DISPLAY627.0"
    Driver D3D12 feature levelD3D 11.1
    Driver Vulkan API versionVulkan API 1.2.0
    Driver vendorANGLE
    Driver version27.20.11018.8002
    GPU CUDA compute capability major version0
    Pixel shader version5.0
    Vertex shader version5.0
    Max. MSAA samples8
    Machine model name
    Machine model version
    GL_VENDORGoogle Inc.
    GL_RENDERERANGLE (AMD Radeon R7 430 Direct3D11 vs_5_0 ps_5_0)
    GL_VERSIONOpenGL ES 2.0.0 (ANGLE 2.1.14218 git hash: f9e59ad07855)
    GL_EXTENSIONSGL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
    Disabled ExtensionsGL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
    Disabled WebGL Extensions
    Window system binding vendorGoogle Inc. (adapter LUID: 00000000086f777f)
    Window system binding version1.5 (ANGLE 2.1.14218 git hash: f9e59ad07855)
    Window system binding extensionsEGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync
    Direct rendering versionunknown
    Reset notification strategy0x8252
    GPU process crash count0
    gfx::BufferFormats supported for allocation and texturingR_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

    Compositor Information

    Tile Update ModeOne-copy
    Partial RasterEnabled

    GpuMemoryBuffers Status

    R_8Software only
    R_16Software only
    RG_88Software only
    BGR_565Software only
    RGBA_4444Software only
    RGBX_8888GPU_READ, SCANOUT
    RGBA_8888GPU_READ, SCANOUT
    BGRX_8888Software only
    BGRA_1010102Software only
    RGBA_1010102Software only
    BGRA_8888Software only
    RGBA_F16Software only
    YVU_420Software only
    YUV_420_BIPLANARSoftware only
    P010Software only

    Display(s) Information

    InfoDisplay[917481049] bounds=[1920,-358 1920x1080], workarea=[1920,-358 1920x1050], scale=1, rotation=0, panel_rotation=0 external.
    Color space (sRGB/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (sRGB/no-alpha)BGRX_8888
    Color space (sRGB/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (sRGB/alpha)BGRA_8888
    Color space (WCG/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (WCG/no-alpha)BGRX_8888
    Color space (WCG/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (WCG/alpha)BGRA_8888
    Color space (HDR/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (HDR/no-alpha)BGRX_8888
    Color space (HDR/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (HDR/alpha)BGRA_8888
    SDR white level in nits80
    Bits per color component8
    Bits per pixel24
    Refresh Rate in Hz59
    InfoDisplay[3958967264] bounds=[0,0 1920x1080], workarea=[0,0 1920x1050], scale=1, rotation=0, panel_rotation=0 external.
    Color space (sRGB/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (sRGB/no-alpha)BGRX_8888
    Color space (sRGB/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (sRGB/alpha)BGRA_8888
    Color space (WCG/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (WCG/no-alpha)BGRX_8888
    Color space (WCG/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (WCG/alpha)BGRA_8888
    Color space (HDR/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (HDR/no-alpha)BGRX_8888
    Color space (HDR/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (HDR/alpha)BGRA_8888
    SDR white level in nits80
    Bits per color component8
    Bits per pixel24
    Refresh Rate in Hz59

    Video Acceleration Information

    Decode h264 baseline64x64 to 1920x1088 pixels
    Decode h264 main64x64 to 1920x1088 pixels
    Decode h264 high64x64 to 1920x1088 pixels
    Encode h264 baseline0x0 to 1920x1088 pixels, and/or 30.000 fps
    Encode h264 main0x0 to 1920x1088 pixels, and/or 30.000 fps
    Encode h264 high0x0 to 1920x1088 pixels, and/or 30.000 fps

    Vulkan Information

    Device Performance Information

    Total Physical Memory (Gb)63
    Total Disk Space (Gb)476
    Hardware Concurrency16
    System Commit Limit (Gb)73
    D3D11 Feature Level11_1
    Has Discrete GPUyes
    Software RenderingNo

    Diagnostics

    0
    b3DAccelerationEnabledtrue
    b3DAccelerationExiststrue
    bAGPEnabledtrue
    bAGPExistenceValidtrue
    bAGPExiststrue
    bCanRenderWindowtrue
    bDDAccelerationEnabledtrue
    bDriverBetafalse
    bDriverDebugfalse
    bDriverSignedfalse
    bDriverSignedValidfalse
    bNoHardwarefalse
    dwBpp32
    dwDDIVersion12
    dwHeight1080
    dwRefreshRate59
    dwWHQLLevel0
    dwWidth1920
    iAdapter1
    lDriverSize1985016
    lMiniVddSize0
    szAGPStatusEnglishEnabled
    szAGPStatusLocalizedEnabled
    szChipTypeAMD Radeon Graphics Processor (0x6611)
    szD3DStatusEnglishEnabled
    szD3DStatusLocalizedEnabled
    szDACTypeInternal DAC(400MHz)
    szDDIVersionEnglish12
    szDDIVersionLocalized12
    szDDStatusEnglishEnabled
    szDDStatusLocalizedEnabled
    szDXVAHDEnglishNot Supported
    szDXVAModesUnknown
    szDescriptionAMD Radeon R7 430
    szDeviceId0x6611
    szDeviceIdentifier{D7B71EE2-2551-11CF-CE6C-7F383CC2D635}
    szDeviceName\\.\DISPLAY6
    szDisplayMemoryEnglish34762 MB
    szDisplayMemoryLocalized34762 MB
    szDisplayModeEnglish1920 x 1080 (32 bit) (59Hz)
    szDisplayModeLocalized1920 x 1080 (32 bit) (59Hz)
    szDriverAssemblyVersion27.20.11018.8002
    szDriverAttributesFinal Retail
    szDriverDateEnglish11/24/2020 6:00:00 PM
    szDriverDateLocalized11/24/2020 18:00:00
    szDriverLanguageEnglishEnglish
    szDriverLanguageLocalizedEnglish
    szDriverModelEnglishWDDM 2.6
    szDriverModelLocalizedWDDM 2.6
    szDriverNameC:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\amdxc64.dll
    szDriverNodeStrongNameoem41.inf:cb0ae41483dd2e4f:ati2mtag_R501:27.20.11018.8002:PCI\VEN_1002&DEV_6611&SUBSYS_3375103C&REV_87
    szDriverSignDateUnknown
    szDriverVersion27.20.11018.8002
    szKeyDeviceIDEnum\PCI\VEN_1002&DEV_6611&SUBSYS_3375103C&REV_87
    szKeyDeviceKey\Registry\Machine\System\CurrentControlSet\Control\Video\{5C83BA7C-E66F-11EA-811D-A1FE72A932FC}\0000
    szManufacturerAdvanced Micro Devices, Inc.
    szMiniVddunknown
    szMiniVddDateEnglishUnknown
    szMiniVddDateLocalizedunknown
    szMonitorMaxResUnknown
    szMonitorNameGeneric PnP Monitor
    szNotesEnglishNo problems found.
    szNotesLocalizedNo problems found.
    szOverlayEnglishNot Supported
    szRankOfInstalledDriver00CF0000
    szRegHelpTextUnknown
    szRevisionUnknown
    szRevisionId0x0087
    szSubSysId0x3375103C
    szTestResultD3D7EnglishNot run
    szTestResultD3D7LocalizedNot run
    szTestResultD3D8EnglishNot run
    szTestResultD3D8LocalizedNot run
    szTestResultD3D9EnglishNot run
    szTestResultD3D9LocalizedNot run
    szTestResultDDEnglishNot run
    szTestResultDDLocalizedNot run
    szVddunknown
    szVendorId0x1002
    1
    b3DAccelerationEnabledtrue
    b3DAccelerationExiststrue
    bAGPEnabledtrue
    bAGPExistenceValidtrue
    bAGPExiststrue
    bCanRenderWindowtrue
    bDDAccelerationEnabledtrue
    bDriverBetafalse
    bDriverDebugfalse
    bDriverSignedfalse
    bDriverSignedValidfalse
    bNoHardwarefalse
    dwBpp32
    dwDDIVersion12
    dwHeight1080
    dwRefreshRate59
    dwWHQLLevel0
    dwWidth1920
    iAdapter0
    lDriverSize1985016
    lMiniVddSize0
    szAGPStatusEnglishEnabled
    szAGPStatusLocalizedEnabled
    szChipTypeAMD Radeon Graphics Processor (0x6611)
    szD3DStatusEnglishEnabled
    szD3DStatusLocalizedEnabled
    szDACTypeInternal DAC(400MHz)
    szDDIVersionEnglish12
    szDDIVersionLocalized12
    szDDStatusEnglishEnabled
    szDDStatusLocalizedEnabled
    szDXVAHDEnglishNot Supported
    szDXVAModesUnknown
    szDescriptionAMD Radeon R7 430
    szDeviceId0x6611
    szDeviceIdentifier{D7B71EE2-2551-11CF-CE6C-7F383CC2D635}
    szDeviceName\\.\DISPLAY7
    szDisplayMemoryEnglish34762 MB
    szDisplayMemoryLocalized34762 MB
    szDisplayModeEnglish1920 x 1080 (32 bit) (59Hz)
    szDisplayModeLocalized1920 x 1080 (32 bit) (59Hz)
    szDriverAssemblyVersion27.20.11018.8002
    szDriverAttributesFinal Retail
    szDriverDateEnglish11/24/2020 6:00:00 PM
    szDriverDateLocalized11/24/2020 18:00:00
    szDriverLanguageEnglishEnglish
    szDriverLanguageLocalizedEnglish
    szDriverModelEnglishWDDM 2.6
    szDriverModelLocalizedWDDM 2.6
    szDriverNameC:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\amdxc64.dll
    szDriverNodeStrongNameoem41.inf:cb0ae41483dd2e4f:ati2mtag_R501:27.20.11018.8002:PCI\VEN_1002&DEV_6611&SUBSYS_3375103C&REV_87
    szDriverSignDateUnknown
    szDriverVersion27.20.11018.8002
    szKeyDeviceIDEnum\PCI\VEN_1002&DEV_6611&SUBSYS_3375103C&REV_87
    szKeyDeviceKey\Registry\Machine\System\CurrentControlSet\Control\Video\{5C83BA7C-E66F-11EA-811D-A1FE72A932FC}\0001
    szManufacturerAdvanced Micro Devices, Inc.
    szMiniVddunknown
    szMiniVddDateEnglishUnknown
    szMiniVddDateLocalizedunknown
    szMonitorMaxResUnknown
    szMonitorNameGeneric PnP Monitor
    szNotesEnglishNo problems found.
    szNotesLocalizedNo problems found.
    szOverlayEnglishNot Supported
    szRankOfInstalledDriver00CF0000
    szRegHelpTextUnknown
    szRevisionUnknown
    szRevisionId0x0087
    szSubSysId0x3375103C
    szTestResultD3D7EnglishNot run
    szTestResultD3D7LocalizedNot run
    szTestResultD3D8EnglishNot run
    szTestResultD3D8LocalizedNot run
    szTestResultD3D9EnglishNot run
    szTestResultD3D9LocalizedNot run
    szTestResultDDEnglishNot run
    szTestResultDDLocalizedNot run
    szVddunknown
    szVendorId0x1002

    Log Messages

    • GpuProcessHost: The info collection GPU process exited normally. Everything is okay.
  • bob_lowebob_lowe Member Posts: 1
    For posterity: I didn't have hardware acceleration enabled. If you're also having the issue, make sure it's turned on ^^
    That solved it for me -- thanks for that!
Sign In or Register to comment.