Workspace background is black?

sam_cole321 · September 2020

Hi! I know there are already three threads about this, but they're all at least a year old, and none actually fixed the issue for me, so I'm shooting my shot:
The workspace background is black.
I can't see any measurements, as they are Also black.
I've tried everything I can think--I've made sure Chrome uses the higher performance graphics processor, I've reinstalled the drivers for it, I've made my Chrome theme the default, I've put Windows 10 into light mode, I've disabled all my extensions, I've gone into Incognito, I've updated my computer, I've restarted, I've updated Java. Nothing. I'm panicking a bit here, as I'm using this site for a high school class, and remote learning means I'm pretty much screwed if I can't figure this out. Is there any known way to fix this?

I'm using a Surface Book (the first one), Windows 10 2004 version, and version 85.0.4183.102 of Chrome, if it helps. Here's a screenshot, as well:

Image: https://us.v-cdn.net/5022071/uploads/editor/cz/3dmy8zion11k.png

Thank you for your time!

NeilCooke · September 2020

Is Chrome up to date? If it is urgent, try another browser. The last thread said to update Java but I've no idea why that would have any effect.

MBartlett21 · September 2020

@sam_cole321
Can you post a screenshot of the check page?

sam_cole321 · September 2020

MBartlett21 said:

@sam_cole321
Can you post a screenshot of the check page?

Image: https://us.v-cdn.net/5022071/uploads/editor/ra/6cgej3hfjolj.png

Gotcha! Apparently Edge does the job, so I'm alright now (although I still am curious why this is happening. Still leaving the check in the off chance it somehow pinpoints the issue). Thank you both for the help though!

Paul_J_Premakumar · September 2020

Hi @sam_cole321,

Thank you for posting the results of the check page. From what I can see it does not look like Chrome is using your graphics processor. The GL renderer says "Google SwiftShader", this is a software renderer. If you have a graphics card I would expect to see it's name. For example something like AMD / NVidia or Intel. The issue you are seeing could be a bug with Google SwiftShader. Furthermore the rendering performance is low as well.

You may want to ensure Chrome is able to correctly use your graphics card.

Paul

sam_cole321 · October 2020

For posterity: I didn't have hardware acceleration enabled. If you're also having the issue, make sure it's turned on ^^

brynjar_andresen · October 2020

Just for the record, pitchin' in with what solved it for me. Had the same problem as OP. Black and slow.

Went to

chrome://flags/

and enabled "Override software rendering list".

Restart and all worked like a charm, test shows graphic card and not Swiftshader.

:)

stacie_mars898 · October 2020

Thanks - I had the same issue with a black background today. Previously no problems on the same browser but today ... black and slow.

I tried brynjar's suggestion and it worked perfectly! T

Thanks for posting!!!!

PeteYodis · October 2020

For those that have had this issue, can you type this in Chrome and then past the results back here in this thread: chrome://gpu

I'm looking to see if there are trends with the graphics cards involved. Ideally we don't want users to have to enable the override software rendering list if possible.

liad_levin · October 2020

https://forum.onshape.com/discussion/comment/66493#Comment_66493

Graphics Feature Status

Canvas: Software only, hardware acceleration unavailable
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Enabled
Out-of-process Rasterization: Disabled
OpenGL: Disabled
Hardware Protected Video Decode: Disabled
Rasterization: Software only. Hardware acceleration disabled
Skia Renderer: Enabled
Video Decode: Software only. Hardware acceleration disabled
Vulkan: Disabled
WebGL: Software only, hardware acceleration unavailable
WebGL2: Software only, hardware acceleration unavailable

Problems Detected

Gpu compositing has been disabled, either via blocklist, about:flags or the command line. The browser will fall back to software compositing and hardware acceleration will be unavailable.
Disabled Features: gpu_compositing

Version Information

Data exported2020-10-18T09:02:53.561ZChrome versionChrome/86.0.4240.75Operating systemWindows NT 10.0.18363Software rendering list URLhttps://chromium.googlesource.com/chromium/src/+/c69c33933bfc72a159aceb4aeca939eb0087416c/gpu/config/software_rendering_list.jsonDriver bug list URLhttps://chromium.googlesource.com/chromium/src/+/c69c33933bfc72a159aceb4aeca939eb0087416c/gpu/config/gpu_driver_bug_list.jsonANGLE commit id8fe0309421692D graphics backendSkia/86 fe61f1806d406858a2ed399b6dfeef1c40d06284Command Line"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-gpu --flag-switches-begin --enable-webgl-draft-extensions --ignore-gpu-blocklist --flag-switches-end

Driver Information

Initialization time218In-process GPUfalsePassthrough Command DecoderfalseSandboxedtrueGPU0VENDOR= 0x8086, DEVICE=0x3ea0, SUBSYS=0x089c1028, REV=2, LUID={0,84787}GPU1VENDOR= 0x10de, DEVICE=0x1d13, SUBSYS=0x089c1028, REV=161, LUID={0,87572}GPU2VENDOR= 0x1414, DEVICE=0x008c, LUID={0,87534}OptimusfalseAMD switchablefalseDesktop compositingAero GlassDirect compositionfalseSupports overlaysfalseYUY2 overlay supportNONENV12 overlay supportNONEBGRA8 overlay supportNONERGB10A2 overlay supportNONEDiagonal Monitor Size of \\.\DISPLAY113.9"Diagonal Monitor Size of \\.\DISPLAY221.5"Driver D3D12 feature levelNot supportedDriver Vulkan API versionNot supportedDriver vendorDriver version26.20.100.8141GPU CUDA compute capability major version0Pixel shader version3.00Vertex shader version3.00Max. MSAA samples4Machine model nameMachine model versionGL_VENDORGoogle Inc.GL_RENDERERGoogle SwiftShaderGL_VERSIONOpenGL ES 3.0 SwiftShader 4.1.0.7GL_EXTENSIONSGL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_read_depth GL_NV_read_stencilDisabled ExtensionsDisabled WebGL ExtensionsWindow system binding vendorWindow system binding versionWindow system binding extensionsDirect rendering versionunknownReset notification strategy0x0000GPU process crash count0gfx::BufferFormats supported for allocation and texturingR_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

Compositor Information

Tile Update ModeOne-copyPartial RasterEnabled

GpuMemoryBuffers Status

R_8Software onlyR_16Software onlyRG_88Software onlyBGR_565Software onlyRGBA_4444Software onlyRGBX_8888GPU_READ, SCANOUTRGBA_8888GPU_READ, SCANOUTBGRX_8888Software onlyBGRA_1010102Software onlyRGBA_1010102Software onlyBGRA_8888Software onlyRGBA_F16Software onlyYVU_420Software onlyYUV_420_BIPLANARSoftware onlyP010Software only

Display(s) Information

InfoDisplay[2528732444] bounds=[1920,360 1280x720], workarea=[1920,360 1280x680], scale=1.5, rotation=0, panel_rotation=0 internal.Color space (sRGB/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (sRGB/no-alpha)BGRX_8888Color space (sRGB/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (sRGB/alpha)BGRA_8888Color space (WCG/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (WCG/no-alpha)BGRX_8888Color space (WCG/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (WCG/alpha)BGRA_8888Color space (HDR/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (HDR/no-alpha)BGRX_8888Color space (HDR/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (HDR/alpha)BGRA_8888SDR white level in nits80Bits per color component8Bits per pixel24Refresh Rate in Hz60InfoDisplay[2779098405] bounds=[0,0 1920x1080], workarea=[0,0 1920x1040], scale=1, rotation=0, panel_rotation=0 external.Color space (sRGB/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (sRGB/no-alpha)BGRX_8888Color space (sRGB/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (sRGB/alpha)BGRA_8888Color space (WCG/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (WCG/no-alpha)BGRX_8888Color space (WCG/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (WCG/alpha)BGRA_8888Color space (HDR/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (HDR/no-alpha)BGRX_8888Color space (HDR/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (HDR/alpha)BGRA_8888SDR white level in nits80Bits per color component8Bits per pixel24Refresh Rate in Hz59

Video Acceleration Information

Encode h264 baseline0x0 to 1920x1088 pixels, and/or 30.000 fpsEncode h264 main0x0 to 1920x1088 pixels, and/or 30.000 fpsEncode h264 high0x0 to 1920x1088 pixels, and/or 30.000 fps

Vulkan Information

Device Performance Information

Total Physical Memory (Gb)15Total Disk Space (Gb)0Hardware Concurrency8System Commit Limit (Gb)18D3D11 Feature LevelUnknownHas Discrete GPUunknownIntel GPU Generation9Software RenderingYes

Diagnostics

... loading ...

Driver Information for Hardware GPU

Initialization time218In-process GPUfalsePassthrough Command DecoderfalseSandboxedtrueGPU0VENDOR= 0x8086, DEVICE=0x3ea0, SUBSYS=0x089c1028, REV=2, LUID={0,84787}GPU1VENDOR= 0x10de, DEVICE=0x1d13, SUBSYS=0x089c1028, REV=161, LUID={0,87572}GPU2VENDOR= 0x1414, DEVICE=0x008c, LUID={0,87534}OptimusfalseAMD switchablefalseDesktop compositingAero GlassDirect compositionfalseSupports overlaysfalseYUY2 overlay supportNONENV12 overlay supportNONEBGRA8 overlay supportNONERGB10A2 overlay supportNONEDiagonal Monitor Size of \\.\DISPLAY113.9"Diagonal Monitor Size of \\.\DISPLAY221.5"Driver D3D12 feature levelNot supportedDriver Vulkan API versionNot supportedDriver vendorDriver version26.20.100.8141GPU CUDA compute capability major version0Pixel shader version3.00Vertex shader version3.00Max. MSAA samples4Machine model nameMachine model versionGL_VENDORGoogle Inc.GL_RENDERERGoogle SwiftShaderGL_VERSIONOpenGL ES 3.0 SwiftShader 4.1.0.7GL_EXTENSIONSGL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_read_depth GL_NV_read_stencilDisabled ExtensionsDisabled WebGL ExtensionsWindow system binding vendorWindow system binding versionWindow system binding extensionsDirect rendering versionunknownReset notification strategy0x0000GPU process crash count0gfx::BufferFormats supported for allocation and texturingR_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

Graphics Feature Status for Hardware GPU

Canvas: Software only, hardware acceleration unavailable
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Enabled
Out-of-process Rasterization: Disabled
OpenGL: Disabled
Hardware Protected Video Decode: Disabled
Rasterization: Software only. Hardware acceleration disabled
Skia Renderer: Enabled
Video Decode: Software only. Hardware acceleration disabled
Vulkan: Disabled
WebGL: Software only, hardware acceleration unavailable
WebGL2: Software only, hardware acceleration unavailable

Problems Detected for Hardware GPU

Gpu compositing has been disabled, either via blocklist, about:flags or the command line. The browser will fall back to software compositing and hardware acceleration will be unavailable.
Disabled Features: gpu_compositing

liad_levin · October 2020

as said before its a gpu problem with google. for urgant use you should change browser untill this problam is resolved.

i used brave browser to check and it works great

jeremy_dix · October 2020

Thanks for the fix brynjar_andresen! I could not figure out what I had done to my PC to suddenly make Onshape run so slow!

steven_kramer · November 2020

I had EXACTLY the same issue.. and this solved it perfect.y..

Image: https://us.v-cdn.net/5022071/uploads/editor/6b/z2f37x1ro476.png

kudos to brynjar_andresen....

colin_brackenridge · November 2020

I had the issue this morning, first time in months that I tried using Chrome. I just closed it and went back to using Firefox as it has never given me an issue.

Graphics Feature Status

Canvas: Software only, hardware acceleration unavailable
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Enabled
Out-of-process Rasterization: Disabled
OpenGL: Disabled
Hardware Protected Video Decode: Disabled
Rasterization: Software only. Hardware acceleration disabled
Skia Renderer: Enabled
Video Decode: Software only. Hardware acceleration disabled
Vulkan: Disabled
WebGL: Software only, hardware acceleration unavailable
WebGL2: Software only, hardware acceleration unavailable

Problems Detected

Gpu compositing has been disabled, either via blocklist, about:flags or the command line. The browser will fall back to software compositing and hardware acceleration will be unavailable.
Disabled Features: gpu_compositing

Version Information

Data exported	2020-11-30T16:09:09.318Z
Chrome version	Chrome/87.0.4280.66
Operating system	Windows NT 10.0.18363
Software rendering list URL	https://chromium.googlesource.com/chromium/src/+/fd98a29dd59b36f71e4741332c9ad5bda42094bf/gpu/config/software_rendering_list.json
Driver bug list URL	https://chromium.googlesource.com/chromium/src/+/fd98a29dd59b36f71e4741332c9ad5bda42094bf/gpu/config/gpu_driver_bug_list.json
ANGLE commit id	4b254ce7b497
2D graphics backend	Skia/87 489348851cca51b23f522734b6db3c785ffdfaed
Command Line	"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end

Driver Information

Initialization time	423
In-process GPU	false
Passthrough Command Decoder	false
Sandboxed	true
GPU0	VENDOR= 0x8086, DEVICE=0x3e9b, SUBSYS=0x08701028, REV=0, LUID={0,59743}
GPU1	VENDOR= 0x10de, DEVICE=0x1c8d, SUBSYS=0x08701028, REV=161, LUID={0,60647}
GPU2	VENDOR= 0x1414, DEVICE=0x008c, LUID={0,60609}
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Direct composition	false
Supports overlays	false
YUY2 overlay support	NONE
NV12 overlay support	NONE
BGRA8 overlay support	NONE
RGB10A2 overlay support	NONE
Diagonal Monitor Size of \\.\DISPLAY1	17.2"
Driver D3D12 feature level	D3D 12.1
Driver Vulkan API version	Vulkan API 1.2.0
Driver vendor
Driver version	26.20.100.8141
GPU CUDA compute capability major version	0
Pixel shader version	3.00
Vertex shader version	3.00
Max. MSAA samples	4
Machine model name
Machine model version
GL_VENDOR	Google Inc.
GL_RENDERER	Google SwiftShader
GL_VERSION	OpenGL ES 3.0 SwiftShader 4.1.0.7
GL_EXTENSIONS	GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_read_depth GL_NV_read_stencil
Disabled Extensions
Disabled WebGL Extensions
Window system binding vendor
Window system binding version
Window system binding extensions
Direct rendering version	unknown
Reset notification strategy	0x0000
GPU process crash count	0
gfx::BufferFormats supported for allocation and texturing	R_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

Compositor Information

Tile Update Mode	One-copy
Partial Raster	Enabled

GpuMemoryBuffers Status

R_8	Software only
R_16	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	GPU_READ, SCANOUT
RGBA_8888	GPU_READ, SCANOUT
BGRX_8888	Software only
BGRA_1010102	Software only
RGBA_1010102	Software only
BGRA_8888	Software only
RGBA_F16	Software only
YVU_420	Software only
YUV_420_BIPLANAR	Software only
P010	Software only

Display(s) Information

Info	Display[2528732444] bounds=[0,0 1920x1080], workarea=[0,0 1920x1040], scale=1, rotation=0, panel_rotation=0 internal.
Color space (sRGB/no-alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (sRGB/no-alpha)	BGRX_8888
Color space (sRGB/alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (sRGB/alpha)	BGRA_8888
Color space (WCG/no-alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (WCG/no-alpha)	BGRX_8888
Color space (WCG/alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (WCG/alpha)	BGRA_8888
Color space (HDR/no-alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (HDR/no-alpha)	BGRX_8888
Color space (HDR/alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (HDR/alpha)	BGRA_8888
SDR white level in nits	80
Bits per color component	8
Bits per pixel	24
Refresh Rate in Hz	60

Video Acceleration Information

Encode h264 baseline	0x0 to 1920x1088 pixels, and/or 30.000 fps
Encode h264 main	0x0 to 1920x1088 pixels, and/or 30.000 fps
Encode h264 high	0x0 to 1920x1088 pixels, and/or 30.000 fps

Vulkan Information

Device Performance Information

Total Physical Memory (Gb)	7
Total Disk Space (Gb)	930
Hardware Concurrency	8
System Commit Limit (Gb)	16
D3D11 Feature Level	12_1
Has Discrete GPU	yes
Intel GPU Generation	9
Software Rendering	Yes

Diagnostics

0

b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	12
dwHeight	1080
dwRefreshRate	60
dwWHQLLevel	0
dwWidth	1920
iAdapter	0
lDriverSize	1435944
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Enabled
szChipType	Intel(R) UHD Graphics Family
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Enabled
szDACType	Internal
szDDIVersionEnglish	12
szDDIVersionLocalized	12
szDDStatusEnglish	Enabled
szDDStatusLocalized	Enabled
szDXVAHDEnglish	Supported
szDXVAModes	ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
szDescription	Intel(R) UHD Graphics 630
szDeviceId	0x3E9B
szDeviceIdentifier	{D7B78E66-7DDB-11CF-556C-1428BBC2D735}
szDeviceName	\\.\DISPLAY1
szDisplayMemoryEnglish	4154 MB
szDisplayMemoryLocalized	4154 MB
szDisplayModeEnglish	1920 x 1080 (32 bit) (60Hz)
szDisplayModeLocalized	1920 x 1080 (32 bit) (60Hz)
szDriverAssemblyVersion	26.20.100.8141
szDriverAttributes	Final Retail
szDriverDateEnglish	2020-04-10 7:00:00 PM
szDriverDateLocalized	4/10/2020 19:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	English
szDriverModelEnglish	WDDM 2.6
szDriverModelLocalized	WDDM 2.6
szDriverName	C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_783e12a6215f487b\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_783e12a6215f487b\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_783e12a6215f487b\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_783e12a6215f487b\igd12umd64.dll
szDriverNodeStrongName	oem77.inf:5f63e53429d61c21:iCFL_w10_DS:26.20.100.8141:PCI\VEN_8086&DEV_3E9B&SUBSYS_08701028
szDriverSignDate	Unknown
szDriverVersion	26.20.0100.8141
szKeyDeviceID	Enum\PCI\VEN_8086&DEV_3E9B&SUBSYS_08701028&REV_00
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{C031DC1E-68D4-11EA-B49F-A9704A421865}\0000
szManufacturer	Intel Corporation
szMiniVdd	unknown
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	unknown
szMonitorMaxRes	Unknown
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	No problems found.
szOverlayEnglish	Supported
szRankOfInstalledDriver	00CF0001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x0000
szSubSysId	0x08701028
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Not run
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Not run
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Not run
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Not run
szVdd	unknown
szVendorId	0x8086

1

b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	false
bAGPExists	false
bCanRenderWindow	false
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	0
dwDDIVersion	12
dwHeight	0
dwRefreshRate	0
dwWHQLLevel	0
dwWidth	0
iAdapter	0
lDriverSize	1039376
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Enabled
szChipType	GeForce GTX 1050
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Enabled
szDACType	Integrated RAMDAC
szDDIVersionEnglish	12
szDDIVersionLocalized	12
szDDStatusEnglish	Enabled
szDDStatusLocalized	Enabled
szDXVAHDEnglish	Unknown
szDXVAModes	Unknown
szDescription	NVIDIA GeForce GTX 1050
szDeviceId	0x1C8D
szDeviceIdentifier	Unknown
szDeviceName	Unknown
szDisplayMemoryEnglish	8045 MB
szDisplayMemoryLocalized	8045 MB
szDisplayModeEnglish	Unknown
szDisplayModeLocalized	unknown
szDriverAssemblyVersion	27.21.14.5671
szDriverAttributes	Final Retail
szDriverDateEnglish	2020-09-29 7:00:00 PM
szDriverDateLocalized	9/29/2020 19:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	English
szDriverModelEnglish	WDDM 2.6
szDriverModelLocalized	WDDM 2.6
szDriverName	C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_73ed1c151611a451\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_73ed1c151611a451\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_73ed1c151611a451\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_73ed1c151611a451\nvldumdx.dll
szDriverNodeStrongName	oem105.inf:0f066de35202f9eb:Section094:27.21.14.5671:pci\ven_10de&dev_1c8d&subsys_08701028
szDriverSignDate	Unknown
szDriverVersion	27.21.0014.5671
szKeyDeviceID	Enum\PCI\VEN_10DE&DEV_1C8D&SUBSYS_08701028&REV_A1
szKeyDeviceKey	Unknown
szManufacturer	NVIDIA
szMiniVdd	unknown
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	unknown
szMonitorMaxRes	Unknown
szMonitorName	Unknown
szNotesEnglish	No problems found.
szNotesLocalized	No problems found.
szOverlayEnglish	Unknown
szRankOfInstalledDriver	00CF0001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x00A1
szSubSysId	0x08701028
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Not run
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Not run
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Not run
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Not run
szVdd	unknown
szVendorId	0x10DE

Driver Information for Hardware GPU

Initialization time	423
In-process GPU	false
Passthrough Command Decoder	false
Sandboxed	true
GPU0	VENDOR= 0x8086, DEVICE=0x3e9b, SUBSYS=0x08701028, REV=0, LUID={0,59743}
GPU1	VENDOR= 0x10de, DEVICE=0x1c8d, SUBSYS=0x08701028, REV=161, LUID={0,60647}
GPU2	VENDOR= 0x1414, DEVICE=0x008c, LUID={0,60609}
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Direct composition	false
Supports overlays	false
YUY2 overlay support	NONE
NV12 overlay support	NONE
BGRA8 overlay support	NONE
RGB10A2 overlay support	NONE
Diagonal Monitor Size of \\.\DISPLAY1	17.2"
Driver D3D12 feature level	Not supported
Driver Vulkan API version	Not supported
Driver vendor
Driver version	26.20.100.8141
GPU CUDA compute capability major version	0
Pixel shader version	3.00
Vertex shader version	3.00
Max. MSAA samples	4
Machine model name
Machine model version
GL_VENDOR	Google Inc.
GL_RENDERER	Google SwiftShader
GL_VERSION	OpenGL ES 3.0 SwiftShader 4.1.0.7
GL_EXTENSIONS	GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_read_depth GL_NV_read_stencil
Disabled Extensions
Disabled WebGL Extensions
Window system binding vendor
Window system binding version
Window system binding extensions
Direct rendering version	unknown
Reset notification strategy	0x0000
GPU process crash count	0
gfx::BufferFormats supported for allocation and texturing	R_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

Graphics Feature Status for Hardware GPU

Canvas: Software only, hardware acceleration unavailable
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Enabled
Out-of-process Rasterization: Disabled
OpenGL: Disabled
Hardware Protected Video Decode: Disabled
Rasterization: Software only. Hardware acceleration disabled
Skia Renderer: Enabled
Video Decode: Software only. Hardware acceleration disabled
Vulkan: Disabled
WebGL: Software only, hardware acceleration unavailable
WebGL2: Software only, hardware acceleration unavailable

Problems Detected for Hardware GPU

Gpu compositing has been disabled, either via blocklist, about:flags or the command line. The browser will fall back to software compositing and hardware acceleration will be unavailable.
Disabled Features: gpu_compositing

Log Messages

GpuProcessHost: The info collection GPU process exited normally. Everything is okay.
GpuProcessHost: The info collection GPU process exited normally. Everything is okay.

paul_rugheimer · December 2020

I had the same black background issue and brynjar's post about overriding the software rendering list solved the problem for now.

I could post the massive sheet of specs, but this is a 4-5 year old machine and the graphics processor I've listed here (below), hopefully that gives some insight. Firefox works great without troubles, this is just for chrome and I even made sure to install the 64-bit version. This machine has a really bastardized win 7 to win 10 upgrade on it, so its probably not worth the time to dig through its fairly unusual settings.

Graphics:
AMD Radeon(TM) R7 250

NeilCooke · December 2020

In summary, Chrome doesn't like supporting older graphics cards and drivers, so overriding the software rendering list overcomes this. Firefox is not so picky.

shrekant · January 2021

brynjar_andresen said:

Just for the record, pitchin' in with what solved it for me. Had the same problem as OP. Black and slow.
Went to
chrome://flags/
and enabled "Override software rendering list".
Restart and all worked like a charm, test shows graphic card and not Swiftshader.

Worked like a charm. thanks a looooooooooooooooooooooot

Kirbyfire73 · February 2021

@PeteYodis @NeilCooke I enabled the "Override software rendering list" on my main computer, but my background is still black. However on my school Chromebook, it's perfectly fine. I went to chrome://gpu on both computers, and here's what they say:

School Chromebook:

Canvas: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Disabled
Out-of-process Rasterization: Hardware accelerated
OpenGL: Enabled
Hardware Protected Video Decode: Unavailable
Rasterization: Software only. Hardware accelerated
Skia Renderer: Disabled
Video Decode: Hardware accelerated
Vulkan: Disabled
WebGL: Hardware accelerated
WebGL2: Hardware accelerated

Personal Computer:

Canvas: Software only, hardware acceleration unavailable
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Enabled
Out-of-process Rasterization: Disabled
OpenGL: Disabled
Hardware Protected Video Decode: Disabled
Rasterization: Software only. Hardware acceleration disabled
Skia Renderer: Enabled
Video Decode: Software only. Hardware acceleration disabled
Vulkan: Disabled
WebGL: Software only, hardware acceleration unavailable
WebGL2: Software only, hardware acceleration unavailable

My graphics card for my PC is an AMD Radeon (TM) RX 570 and the driver version is 27.20.2001.9003 if that helps you.

What is the exact problem, and how do I fix it? Step by step instructions are great if you can provide them.

If you need more information, tell me what you need and how I can find it. Also the reason why I prefer to work on my PC, is because the screen is a lot bigger, and I'm able to see what I'm more clearly.

ty_may · February 2021

I had the same issue today. It was acting normally at first and then while I was designing a part, it changed color on me. Not sure why as I hadn't closed/restarted Chrome before it happened. I had already overrided the chrome:flag thing that one person mentioned which fixed my issue (so far). But here's my results:

Graphics Feature Status

Canvas: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Out-of-process Rasterization: Hardware accelerated
OpenGL: Enabled
Hardware Protected Video Decode: Hardware accelerated
Rasterization: Hardware accelerated
Skia Renderer: Enabled
Video Decode: Hardware accelerated
Vulkan: Disabled
WebGL: Hardware accelerated
WebGL2: Hardware accelerated

Driver Bug Workarounds

clear_uniforms_before_first_program_use
decode_encode_srgb_for_generatemipmap
disable_delayed_copy_nv12
disable_nv12_dynamic_textures
disable_vp_scaling
exit_on_context_lost
limit_d3d11_video_decoder_to_11_0
scalarize_vec_and_mat_constructor_args
use_empty_video_hdr_metadata
disabled_extension_GL_KHR_blend_equation_advanced
disabled_extension_GL_KHR_blend_equation_advanced_coherent

Problems Detected

Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Applied Workarounds: disable(GL_KHR_blend_equation_advanced), disable(GL_KHR_blend_equation_advanced_coherent)
Decode and Encode before generateMipmap for srgb format textures on Windows: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
Delayed copy NV12 causes crashes on GPU main thread when DXVA video decoder runs on another thread: 983787
Applied Workarounds: disable_delayed_copy_nv12
Don't use video processor scaling on non-Intel, non-NVIDIA GPUs.: 993233
Applied Workarounds: disable_vp_scaling
dynamic textures fail to work on AMD GPUs: 1029855, 1050666
Applied Workarounds: disable_nv12_dynamic_textures
Limit D3D11VideoDecoder to 11.0 due to crashes on AMD: 1012464
Applied Workarounds: limit_d3d11_video_decoder_to_11_0
Send empty video hdr metadata due to crashes on AMD: 1045586
Applied Workarounds: use_empty_video_hdr_metadata

ANGLE Features

allow_compressed_formats (Frontend workarounds): Enabled: true
Allow compressed formats
disable_anisotropic_filtering (Frontend workarounds): Disabled
Disable support for anisotropic filtering
disable_program_binary (Frontend features) anglebug:5007: Disabled
Disable support for GL_OES_get_program_binary
disable_program_caching_for_transform_feedback (Frontend workarounds): Disabled
On some GPUs, program binaries don't contain transform feedback varyings
lose_context_on_out_of_memory (Frontend workarounds): Enabled: true
Some users rely on a lost context notification if a GL_OUT_OF_MEMORY error occurs
scalarize_vec_and_mat_constructor_args (Frontend workarounds) 398694: Enabled: true
Always rewrite vec/mat constructors to be consistent
sync_framebuffer_bindings_on_tex_image (Frontend workarounds): Disabled
On some drivers TexImage sometimes seems to interact with the Framebuffer
add_mock_texture_no_render_target (D3D workarounds) anglebug:2152: Disabled: isIntel && capsVersion < IntelDriverVersion(4815)
On some drivers when rendering with no render target, two bugs lead to incorrect behavior
allow_clear_for_robust_resource_init (D3D workarounds) 941620: Enabled: true
Some drivers corrupt texture data when clearing for robust resource initialization.
allow_translate_uniform_block_to_structured_buffer (D3D workarounds) anglebug:3682: Enabled: IsWin10OrGreater()
There is a slow fxc compile performance issue with dynamic uniform indexing if translating a uniform block with a large array member to cbuffer.
call_clear_twice (D3D workarounds) 655534: Disabled: isIntel && isSkylake && capsVersion < IntelDriverVersion(4771)
Using clear() may not take effect
depth_stencil_blit_extra_copy (D3D workarounds) anglebug:1452: Disabled
Bug in some drivers triggers a TDR when using CopySubresourceRegion from a staging texture to a depth/stencil
disable_b5g6r5_support (D3D workarounds): Enabled: (isIntel && capsVersion < IntelDriverVersion(4539)) || isAMD
Textures with the format DXGI_FORMAT_B5G6R5_UNORM have incorrect data
emulate_isnan_float (D3D workarounds) 650547: Disabled: isIntel && isSkylake && capsVersion < IntelDriverVersion(4542)
Using isnan() on highp float will get wrong answer
emulate_tiny_stencil_textures (D3D workarounds): Enabled: isAMD && !(deviceCaps.featureLevel < D3D_FEATURE_LEVEL_10_1)
1x1 and 2x2 mips of depth/stencil textures aren't sampled correctly
expand_integer_pow_expressions (D3D workarounds): Enabled: true
The HLSL optimizer has a bug with optimizing 'pow' in certain integer-valued expressions
flush_after_ending_transform_feedback (D3D workarounds): Disabled: isNvidia
Some drivers sometimes write out-of-order results to StreamOut buffers when transform feedback is used to repeatedly write to the same buffer positions
force_atomic_value_resolution (D3D workarounds) anglebug:3246: Disabled: isNvidia
On some drivers the return value from RWByteAddressBuffer.InterlockedAdd does not resolve when used in the .yzw components of a RWByteAddressBuffer.Store operation
get_dimensions_ignores_base_level (D3D workarounds): Disabled: isNvidia
Some drivers do not take into account the base level of the texture in the results of the HLSL GetDimensions builtin
mrt_perf_workaround (D3D workarounds): Enabled: true
Some drivers have a bug where they ignore null render targets
pre_add_texel_fetch_offsets (D3D workarounds): Disabled: isIntel
HLSL's function texture.Load returns 0 when the parameter Location is negative, even if the sum of Offset and Location is in range
rewrite_unary_minus_operator (D3D workarounds): Disabled: isIntel && (isBroadwell || isHaswell) && capsVersion < IntelDriverVersion(4624)
Evaluating unary minus operator on integer may get wrong answer in vertex shaders
select_view_in_geometry_shader (D3D workarounds): Disabled: !deviceCaps.supportsVpRtIndexWriteFromVertexShader
The viewport or render target slice will be selected in the geometry shader stage for the ANGLE_multiview extension
set_data_faster_than_image_upload (D3D workarounds): Enabled: !(isIvyBridge || isBroadwell || isHaswell)
Set data faster than image upload
skip_vs_constant_register_zero (D3D workarounds): Disabled: isNvidia
In specific cases the driver doesn't handle constant register zero correctly
use_instanced_point_sprite_emulation (D3D workarounds): Disabled: isFeatureLevel9_3
Some D3D11 renderers do not support geometry shaders for pointsprite emulation
use_system_memory_for_constant_buffers (D3D workarounds) 593024: Disabled: isIntel
Copying from staging storage to constant buffer storage does not work
zero_max_lod (D3D workarounds): Disabled: isFeatureLevel9_3
Missing an option to disable mipmaps on a mipmapped texture

Version Information

Data exported	2021-02-16T16:48:11.045Z
Chrome version	Chrome/88.0.4324.150
Operating system	Windows NT 10.0.18363
Software rendering list URL	https://chromium.googlesource.com/chromium/src/+/e6c2a846b660e61f059daee2c46217af42913240/gpu/config/software_rendering_list.json
Driver bug list URL	https://chromium.googlesource.com/chromium/src/+/e6c2a846b660e61f059daee2c46217af42913240/gpu/config/gpu_driver_bug_list.json
ANGLE commit id	f9e59ad07855
2D graphics backend	Skia/88 433b2a55a5fbc9e3f5a6b457526ad99d73ba6117
Command Line	"C:\Program Files\Google\Chrome\Application\chrome.exe" --origin-trial-disabled-features=SecurePaymentConfirmation --profile-directory="Profile 1" --flag-switches-begin --ignore-gpu-blocklist --flag-switches-end

Driver Information

Initialization time	188
In-process GPU	false
Passthrough Command Decoder	true
Sandboxed	true
GPU0	VENDOR= 0x1002, DEVICE=0x6611, SUBSYS=0x3375103c, REV=135, LUID={0,141522815} ACTIVE
GPU1	VENDOR= 0x1414, DEVICE=0x008c, LUID={0,55073}
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Direct composition	true
Supports overlays	false
YUY2 overlay support	NONE
NV12 overlay support	NONE
BGRA8 overlay support	NONE
RGB10A2 overlay support	NONE
Diagonal Monitor Size of \\.\DISPLAY7	27.0"
Diagonal Monitor Size of \\.\DISPLAY6	27.0"
Driver D3D12 feature level	D3D 11.1
Driver Vulkan API version	Vulkan API 1.2.0
Driver vendor	ANGLE
Driver version	27.20.11018.8002
GPU CUDA compute capability major version	0
Pixel shader version	5.0
Vertex shader version	5.0
Max. MSAA samples	8
Machine model name
Machine model version
GL_VENDOR	Google Inc.
GL_RENDERER	ANGLE (AMD Radeon R7 430 Direct3D11 vs_5_0 ps_5_0)
GL_VERSION	OpenGL ES 2.0.0 (ANGLE 2.1.14218 git hash: f9e59ad07855)
GL_EXTENSIONS	GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
Disabled WebGL Extensions
Window system binding vendor	Google Inc. (adapter LUID: 00000000086f777f)
Window system binding version	1.5 (ANGLE 2.1.14218 git hash: f9e59ad07855)
Window system binding extensions	EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync
Direct rendering version	unknown
Reset notification strategy	0x8252
GPU process crash count	0
gfx::BufferFormats supported for allocation and texturing	R_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

Compositor Information

Tile Update Mode	One-copy
Partial Raster	Enabled

GpuMemoryBuffers Status

R_8	Software only
R_16	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	GPU_READ, SCANOUT
RGBA_8888	GPU_READ, SCANOUT
BGRX_8888	Software only
BGRA_1010102	Software only
RGBA_1010102	Software only
BGRA_8888	Software only
RGBA_F16	Software only
YVU_420	Software only
YUV_420_BIPLANAR	Software only
P010	Software only

Display(s) Information

Info	Display[917481049] bounds=[1920,-358 1920x1080], workarea=[1920,-358 1920x1050], scale=1, rotation=0, panel_rotation=0 external.
Color space (sRGB/no-alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (sRGB/no-alpha)	BGRX_8888
Color space (sRGB/alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (sRGB/alpha)	BGRA_8888
Color space (WCG/no-alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (WCG/no-alpha)	BGRX_8888
Color space (WCG/alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (WCG/alpha)	BGRA_8888
Color space (HDR/no-alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (HDR/no-alpha)	BGRX_8888
Color space (HDR/alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (HDR/alpha)	BGRA_8888
SDR white level in nits	80
Bits per color component	8
Bits per pixel	24
Refresh Rate in Hz	59
Info	Display[3958967264] bounds=[0,0 1920x1080], workarea=[0,0 1920x1050], scale=1, rotation=0, panel_rotation=0 external.
Color space (sRGB/no-alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (sRGB/no-alpha)	BGRX_8888
Color space (sRGB/alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (sRGB/alpha)	BGRA_8888
Color space (WCG/no-alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (WCG/no-alpha)	BGRX_8888
Color space (WCG/alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (WCG/alpha)	BGRA_8888
Color space (HDR/no-alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (HDR/no-alpha)	BGRX_8888
Color space (HDR/alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (HDR/alpha)	BGRA_8888
SDR white level in nits	80
Bits per color component	8
Bits per pixel	24
Refresh Rate in Hz	59

Video Acceleration Information

Decode h264 baseline	64x64 to 1920x1088 pixels
Decode h264 main	64x64 to 1920x1088 pixels
Decode h264 high	64x64 to 1920x1088 pixels
Encode h264 baseline	0x0 to 1920x1088 pixels, and/or 30.000 fps
Encode h264 main	0x0 to 1920x1088 pixels, and/or 30.000 fps
Encode h264 high	0x0 to 1920x1088 pixels, and/or 30.000 fps

Vulkan Information

Device Performance Information

Total Physical Memory (Gb)	63
Total Disk Space (Gb)	476
Hardware Concurrency	16
System Commit Limit (Gb)	73
D3D11 Feature Level	11_1
Has Discrete GPU	yes
Software Rendering	No

Diagnostics

0

b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	12
dwHeight	1080
dwRefreshRate	59
dwWHQLLevel	0
dwWidth	1920
iAdapter	1
lDriverSize	1985016
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Enabled
szChipType	AMD Radeon Graphics Processor (0x6611)
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Enabled
szDACType	Internal DAC(400MHz)
szDDIVersionEnglish	12
szDDIVersionLocalized	12
szDDStatusEnglish	Enabled
szDDStatusLocalized	Enabled
szDXVAHDEnglish	Not Supported
szDXVAModes	Unknown
szDescription	AMD Radeon R7 430
szDeviceId	0x6611
szDeviceIdentifier	{D7B71EE2-2551-11CF-CE6C-7F383CC2D635}
szDeviceName	\\.\DISPLAY6
szDisplayMemoryEnglish	34762 MB
szDisplayMemoryLocalized	34762 MB
szDisplayModeEnglish	1920 x 1080 (32 bit) (59Hz)
szDisplayModeLocalized	1920 x 1080 (32 bit) (59Hz)
szDriverAssemblyVersion	27.20.11018.8002
szDriverAttributes	Final Retail
szDriverDateEnglish	11/24/2020 6:00:00 PM
szDriverDateLocalized	11/24/2020 18:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	English
szDriverModelEnglish	WDDM 2.6
szDriverModelLocalized	WDDM 2.6
szDriverName	C:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\amdxc64.dll
szDriverNodeStrongName	oem41.inf:cb0ae41483dd2e4f:ati2mtag_R501:27.20.11018.8002:PCI\VEN_1002&DEV_6611&SUBSYS_3375103C&REV_87
szDriverSignDate	Unknown
szDriverVersion	27.20.11018.8002
szKeyDeviceID	Enum\PCI\VEN_1002&DEV_6611&SUBSYS_3375103C&REV_87
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{5C83BA7C-E66F-11EA-811D-A1FE72A932FC}\0000
szManufacturer	Advanced Micro Devices, Inc.
szMiniVdd	unknown
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	unknown
szMonitorMaxRes	Unknown
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	No problems found.
szOverlayEnglish	Not Supported
szRankOfInstalledDriver	00CF0000
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x0087
szSubSysId	0x3375103C
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Not run
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Not run
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Not run
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Not run
szVdd	unknown
szVendorId	0x1002

1

b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	12
dwHeight	1080
dwRefreshRate	59
dwWHQLLevel	0
dwWidth	1920
iAdapter	0
lDriverSize	1985016
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Enabled
szChipType	AMD Radeon Graphics Processor (0x6611)
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Enabled
szDACType	Internal DAC(400MHz)
szDDIVersionEnglish	12
szDDIVersionLocalized	12
szDDStatusEnglish	Enabled
szDDStatusLocalized	Enabled
szDXVAHDEnglish	Not Supported
szDXVAModes	Unknown
szDescription	AMD Radeon R7 430
szDeviceId	0x6611
szDeviceIdentifier	{D7B71EE2-2551-11CF-CE6C-7F383CC2D635}
szDeviceName	\\.\DISPLAY7
szDisplayMemoryEnglish	34762 MB
szDisplayMemoryLocalized	34762 MB
szDisplayModeEnglish	1920 x 1080 (32 bit) (59Hz)
szDisplayModeLocalized	1920 x 1080 (32 bit) (59Hz)
szDriverAssemblyVersion	27.20.11018.8002
szDriverAttributes	Final Retail
szDriverDateEnglish	11/24/2020 6:00:00 PM
szDriverDateLocalized	11/24/2020 18:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	English
szDriverModelEnglish	WDDM 2.6
szDriverModelLocalized	WDDM 2.6
szDriverName	C:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0362438.inf_amd64_f25abd4fe02d63b5\B361683\amdxc64.dll
szDriverNodeStrongName	oem41.inf:cb0ae41483dd2e4f:ati2mtag_R501:27.20.11018.8002:PCI\VEN_1002&DEV_6611&SUBSYS_3375103C&REV_87
szDriverSignDate	Unknown
szDriverVersion	27.20.11018.8002
szKeyDeviceID	Enum\PCI\VEN_1002&DEV_6611&SUBSYS_3375103C&REV_87
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{5C83BA7C-E66F-11EA-811D-A1FE72A932FC}\0001
szManufacturer	Advanced Micro Devices, Inc.
szMiniVdd	unknown
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	unknown
szMonitorMaxRes	Unknown
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	No problems found.
szOverlayEnglish	Not Supported
szRankOfInstalledDriver	00CF0000
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x0087
szSubSysId	0x3375103C
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Not run
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Not run
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Not run
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Not run
szVdd	unknown
szVendorId	0x1002

Log Messages

GpuProcessHost: The info collection GPU process exited normally. Everything is okay.

bob_lowe · March 2021

sam_cole321 said:

For posterity: I didn't have hardware acceleration enabled. If you're also having the issue, make sure it's turned on ^^

That solved it for me -- thanks for that!

Georgia_Chrysochoidi · October 2021

Thank you @brynjar_andresen!

@PeteYodis, fyi, this happened to me on VM, with Windows 10 as guest (both Chrome and Edge). Host works fine though! If you still need my chrome://gpu results, let me know which part (the whole is too long to fit).

john_mcclary · October 2021

That would have to do with your VM settings. Some do not allow hardware acceleration.

May I ask why you would run Onshape on a virtual machine? It runs natively on any OS, there is no reason to handicap yourself like that. You will never get as good of performance over the VM as you would on the host machine.

Tom_Gundry · November 2021

same here. Brand new surfacebook pro 8 with i7, 16gb .

Graphics Feature Status

Canvas: Hardware accelerated
Canvas out-of-process rasterization: Disabled
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Out-of-process Rasterization: Hardware accelerated
OpenGL: Enabled
Rasterization: Hardware accelerated
Skia Renderer: Enabled
Video Decode: Hardware accelerated
Vulkan: Disabled
WebGL: Hardware accelerated
WebGL2: Hardware accelerated

Driver Bug Workarounds

clear_uniforms_before_first_program_use
decode_encode_srgb_for_generatemipmap
disable_direct_composition_sw_video_overlays
enable_bgra8_overlays_with_yuv_overlay_support
enable_webgl_timer_query_extensions
exit_on_context_lost
force_rgb10a2_overlay_support_flags
max_msaa_sample_count_4
msaa_is_slow
supports_two_yuv_hardware_overlays
disabled_extension_GL_KHR_blend_equation_advanced
disabled_extension_GL_KHR_blend_equation_advanced_coherent

Problems Detected

Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
Applied Workarounds: msaa_is_slow
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Applied Workarounds: disable(GL_KHR_blend_equation_advanced), disable(GL_KHR_blend_equation_advanced_coherent)
Decode and Encode before generateMipmap for srgb format textures on Windows: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
Expose WebGL's disjoint_timer_query extensions on platforms with site isolation: 808744, 870491
Applied Workarounds: enable_webgl_timer_query_extensions
Enable HDR video playing through overlay on Intel: 1062184
Applied Workarounds: force_rgb10a2_overlay_support_flags
Intel GPUs fail to report BGRA8 overlay support: 1119491
Applied Workarounds: enable_bgra8_overlays_with_yuv_overlay_support
8x MSAA for WebGL contexts is slow on Win Intel: 1145793
Applied Workarounds: max_msaa_sample_count_4
Promote 2 videos to hardware overlays on Windows Intel platforms: 1105618
Applied Workarounds: supports_two_yuv_hardware_overlays
Disable software overlays for Intel GPUs. All Skylake+ devices support hw overlays, older devices peform poorly.: 1192748
Applied Workarounds: disable_direct_composition_sw_video_overlays

ANGLE Features

allow_compressed_formats (Frontend workarounds): Enabled: true
Allow compressed formats
disable_anisotropic_filtering (Frontend workarounds): Disabled
Disable support for anisotropic filtering
disable_program_binary (Frontend features) anglebug:5007: Disabled
Disable support for GL_OES_get_program_binary
disable_program_caching_for_transform_feedback (Frontend workarounds): Disabled
On some GPUs, program binaries don't contain transform feedback varyings
enableCompressingPipelineCacheInThreadPool (Frontend workarounds) anglebug:4722: Disabled: false
Enable compressing pipeline cache in thread pool.
enableProgramBinaryForCapture (Frontend features) anglebug:5658: Disabled
Even if FrameCapture is enabled, enable GL_OES_get_program_binary
enable_capture_limits (Frontend features) anglebug:5750: Disabled
Set the context limits like frame capturing was enabled
forceInitShaderVariables (Frontend features): Disabled
Force-enable shader variable initialization
forceRobustResourceInit (Frontend features) anglebug:6041: Disabled
Force-enable robust resource init
lose_context_on_out_of_memory (Frontend workarounds): Enabled: true
Some users rely on a lost context notification if a GL_OUT_OF_MEMORY error occurs
scalarize_vec_and_mat_constructor_args (Frontend workarounds) 1165751: Disabled: false
Always rewrite vec/mat constructors to be consistent
sync_framebuffer_bindings_on_tex_image (Frontend workarounds): Disabled
On some drivers TexImage sometimes seems to interact with the Framebuffer
add_mock_texture_no_render_target (D3D workarounds) anglebug:2152: Disabled: isIntel && capsVersion >= IntelDriverVersion(160000) && capsVersion < IntelDriverVersion(164815)
On some drivers when rendering with no render target, two bugs lead to incorrect behavior
allowES3OnFL10_0 (D3D workarounds): Disabled: false
Allow ES3 on 10.0 devices
allow_clear_for_robust_resource_init (D3D workarounds) 941620: Enabled: true
Some drivers corrupt texture data when clearing for robust resource initialization.
allow_translate_uniform_block_to_structured_buffer (D3D workarounds) anglebug:3682: Enabled: IsWin10OrGreater()
There is a slow fxc compile performance issue with dynamic uniform indexing if translating a uniform block with a large array member to cbuffer.
call_clear_twice (D3D workarounds) 655534: Disabled: isIntel && isSkylake && capsVersion >= IntelDriverVersion(160000) && capsVersion < IntelDriverVersion(164771)
Using clear() may not take effect
depth_stencil_blit_extra_copy (D3D workarounds) anglebug:1452: Disabled
Bug in some drivers triggers a TDR when using CopySubresourceRegion from a staging texture to a depth/stencil
disable_b5g6r5_support (D3D workarounds): Disabled: (isIntel && capsVersion >= IntelDriverVersion(150000) && capsVersion < IntelDriverVersion(154539)) || isAMD
Textures with the format DXGI_FORMAT_B5G6R5_UNORM have incorrect data
emulate_isnan_float (D3D workarounds) 650547: Disabled: isIntel && isSkylake && capsVersion >= IntelDriverVersion(160000) && capsVersion < IntelDriverVersion(164542)
Using isnan() on highp float will get wrong answer
emulate_tiny_stencil_textures (D3D workarounds): Disabled: isAMD && !(deviceCaps.featureLevel < D3D_FEATURE_LEVEL_10_1)
1x1 and 2x2 mips of depth/stencil textures aren't sampled correctly
expand_integer_pow_expressions (D3D workarounds): Enabled: true
The HLSL optimizer has a bug with optimizing 'pow' in certain integer-valued expressions
flush_after_ending_transform_feedback (D3D workarounds): Disabled: isNvidia
Some drivers sometimes write out-of-order results to StreamOut buffers when transform feedback is used to repeatedly write to the same buffer positions
force_atomic_value_resolution (D3D workarounds) anglebug:3246: Disabled: isNvidia
On some drivers the return value from RWByteAddressBuffer.InterlockedAdd does not resolve when used in the .yzw components of a RWByteAddressBuffer.Store operation
get_dimensions_ignores_base_level (D3D workarounds): Disabled: isNvidia
Some drivers do not take into account the base level of the texture in the results of the HLSL GetDimensions builtin
mrt_perf_workaround (D3D workarounds): Enabled: true
Some drivers have a bug where they ignore null render targets
pre_add_texel_fetch_offsets (D3D workarounds): Enabled: isIntel
HLSL's function texture.Load returns 0 when the parameter Location is negative, even if the sum of Offset and Location is in range
rewrite_unary_minus_operator (D3D workarounds): Disabled: isIntel && (isBroadwell || isHaswell) && capsVersion >= IntelDriverVersion(150000) && capsVersion < IntelDriverVersion(154624)
Evaluating unary minus operator on integer may get wrong answer in vertex shaders
select_view_in_geometry_shader (D3D workarounds): Disabled: !deviceCaps.supportsVpRtIndexWriteFromVertexShader
The viewport or render target slice will be selected in the geometry shader stage for the ANGLE_multiview extension
set_data_faster_than_image_upload (D3D workarounds): Enabled: !(isIvyBridge || isBroadwell || isHaswell)
Set data faster than image upload
skip_vs_constant_register_zero (D3D workarounds): Disabled: isNvidia
In specific cases the driver doesn't handle constant register zero correctly
use_instanced_point_sprite_emulation (D3D workarounds): Disabled: isFeatureLevel9_3
Some D3D11 renderers do not support geometry shaders for pointsprite emulation
use_system_memory_for_constant_buffers (D3D workarounds) 593024: Enabled: isIntel
Copying from staging storage to constant buffer storage does not work
zero_max_lod (D3D workarounds): Disabled: isFeatureLevel9_3
Missing an option to disable mipmaps on a mipmapped texture

DAWN Info

lazy_clear_resource_on_first_use: https://crbug.com/dawn/145: Clears resource to zero on first usage. This initializes the resource so that no dirty bits from recycled memory is present in the new resource.
use_d3d12_resource_heap_tier2: https://crbug.com/dawn/27: Enable support for resource heap tier 2. Resource heap tier 2 allows mixing of texture and buffers in the same heap. This allows better heap re-use and reduces fragmentation.
use_d3d12_render_pass: https://crbug.com/dawn/36: Use the D3D12 render pass API introduced in Windows build 1809 by default. On versions of Windows prior to build 1809, or when this toggle is turned off, Dawn will emulate a render pass.
use_d3d12_residency_management: https://crbug.com/dawn/193: Enable residency management. This allows page-in and page-out of resource heaps in GPU memory. This component improves overcommitted performance by keeping the most recently used resources local to the GPU. Turning this component off can cause allocation failures when application memory exceeds physical device memory.
disallow_unsafe_apis: http://crbug.com/1138528: Produces validation errors on API entry points or parameter combinations that aren't considered secure yet.
use_tint_generator: https://crbug.com/dawn/571: Use Tint instead of SPRIV-cross to generate shaders.
disallow_spirv: https://crbug.com/1214923: Disallow usage of SPIR-V completely so that only WGSL is used for shader modules.This is useful to prevent a Chromium renderer process from successfully sendingSPIR-V code to be compiled in the GPU process.
texture_compression_bc
pipeline_statistics_query
timestamp_query
multiplanar_formats
dawn-internal-usages
lazy_clear_resource_on_first_use: https://crbug.com/dawn/145: Clears resource to zero on first usage. This initializes the resource so that no dirty bits from recycled memory is present in the new resource.
use_d3d12_resource_heap_tier2: https://crbug.com/dawn/27: Enable support for resource heap tier 2. Resource heap tier 2 allows mixing of texture and buffers in the same heap. This allows better heap re-use and reduces fragmentation.
use_d3d12_render_pass: https://crbug.com/dawn/36: Use the D3D12 render pass API introduced in Windows build 1809 by default. On versions of Windows prior to build 1809, or when this toggle is turned off, Dawn will emulate a render pass.
use_d3d12_residency_management: https://crbug.com/dawn/193: Enable residency management. This allows page-in and page-out of resource heaps in GPU memory. This component improves overcommitted performance by keeping the most recently used resources local to the GPU. Turning this component off can cause allocation failures when application memory exceeds physical device memory.
disallow_unsafe_apis: http://crbug.com/1138528: Produces validation errors on API entry points or parameter combinations that aren't considered secure yet.
use_tint_generator: https://crbug.com/dawn/571: Use Tint instead of SPRIV-cross to generate shaders.
disallow_spirv: https://crbug.com/1214923: Disallow usage of SPIR-V completely so that only WGSL is used for shader modules.This is useful to prevent a Chromium renderer process from successfully sendingSPIR-V code to be compiled in the GPU process.
texture_compression_bc
pipeline_statistics_query
timestamp_query
multiplanar_formats
dawn-internal-usages
lazy_clear_resource_on_first_use: https://crbug.com/dawn/145: Clears resource to zero on first usage. This initializes the resource so that no dirty bits from recycled memory is present in the new resource.
use_temporary_buffer_in_texture_to_texture_copy: https://crbug.com/dawn/42: Split texture-to-texture copy into two copies: copy from source texture into a temporary buffer, and copy from the temporary buffer into the destination texture when copying between compressed textures that don't have block-aligned sizes. This workaround is enabled by default on all Vulkan drivers to solve an issue in the Vulkan SPEC about the texture-to-texture copies with compressed formats. See #1005 (https://github.com/KhronosGroup/Vulkan-Docs/issues/1005) for more details.
vulkan_use_d32s8: https://crbug.com/dawn/286: Vulkan mandates support of either D32_FLOAT_S8 or D24_UNORM_S8. When available the backend will use D32S8 (toggle to on) but setting the toggle to off will make ituse the D24S8 format when possible.
disallow_unsafe_apis: http://crbug.com/1138528: Produces validation errors on API entry points or parameter combinations that aren't considered secure yet.
use_tint_generator: https://crbug.com/dawn/571: Use Tint instead of SPRIV-cross to generate shaders.
disallow_spirv: https://crbug.com/1214923: Disallow usage of SPIR-V completely so that only WGSL is used for shader modules.This is useful to prevent a Chromium renderer process from successfully sendingSPIR-V code to be compiled in the GPU process.
texture_compression_bc
texture-compression-etc2
texture-compression-astc
pipeline_statistics_query
timestamp_query
dawn-internal-usages

Version Information

Data exported	2021-11-17T23:03:38.034Z
Chrome version	Chrome/95.0.4638.69
Operating system	Windows NT 10.0.22000
Software rendering list URL	https://chromium.googlesource.com/chromium/src/+/6a1600ed572fedecd573b6c2b90a22fe6392a410/gpu/config/software_rendering_list.json
Driver bug list URL	https://chromium.googlesource.com/chromium/src/+/6a1600ed572fedecd573b6c2b90a22fe6392a410/gpu/config/gpu_driver_bug_list.json
ANGLE commit id	115fe74c8cee
2D graphics backend	Skia/95 565e21c650d81ce861d0d54b0dd4fc247ad58ae6
Command Line	"C:\Program Files\Google\Chrome\Application\chrome.exe" --origin-trial-disabled-features=CaptureHandle --flag-switches-begin --ignore-gpu-blocklist --flag-switches-end

Driver Information

Initialization time	520
In-process GPU	false
Passthrough Command Decoder	true
Sandboxed	true
GPU0	VENDOR= 0x8086, DEVICE=0x9a49, SUBSYS=0x00461414, REV=1, LUID={0,43214881} ACTIVE
GPU1	VENDOR= 0x1414, DEVICE=0x008c, LUID={0,58994}
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Direct composition	true
Supports overlays	true
YUY2 overlay support	SCALING
NV12 overlay support	SCALING
BGRA8 overlay support	SCALING
RGB10A2 overlay support	SCALING
Driver D3D12 feature level	D3D 12.1
Driver Vulkan API version	Vulkan API 1.2.0
Driver vendor	Intel
Driver version	27.20.100.9624
GPU CUDA compute capability major version	0
Pixel shader version	5.0
Vertex shader version	5.0
Max. MSAA samples	16
Machine model name
Machine model version
GL_VENDOR	Google Inc. (Intel)
GL_RENDERER	ANGLE (Intel, Intel(R) Iris(R) Xe Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-27.20.100.9624)
GL_VERSION	OpenGL ES 2.0.0 (ANGLE 2.1.16695 git hash: 115fe74c8cee)
GL_EXTENSIONS	GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
Disabled WebGL Extensions
Window system binding vendor	Google Inc. (Intel)
Window system binding version	1.5 (ANGLE 2.1.16695 git hash: 115fe74c8cee)
Window system binding extensions	EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_KHR_mutable_render_buffer
Direct rendering version	unknown
Reset notification strategy	0x8252
GPU process crash count	0
gfx::BufferFormats supported for allocation and texturing	R_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

Compositor Information

Tile Update Mode	One-copy
Partial Raster	Enabled

GpuMemoryBuffers Status

R_8	Software only
R_16	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	GPU_READ, SCANOUT
RGBA_8888	GPU_READ, SCANOUT
BGRX_8888	Software only
BGRA_1010102	Software only
RGBA_1010102	Software only
BGRA_8888	Software only
RGBA_F16	Software only
YVU_420	Software only
YUV_420_BIPLANAR	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE
P010	Software only

Display(s) Information

Info	Display[917481049] bounds=[0,0 1440x960], workarea=[0,0 1440x960], scale=2, rotation=0, panel_rotation=0 internal.
Color space (sRGB/no-alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (sRGB/no-alpha)	BGRX_8888
Color space (sRGB/alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (sRGB/alpha)	BGRA_8888
Color space (WCG/no-alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (WCG/no-alpha)	BGRX_8888
Color space (WCG/alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (WCG/alpha)	BGRA_8888
Color space (HDR/no-alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (HDR/no-alpha)	BGRX_8888
Color space (HDR/alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (HDR/alpha)	BGRA_8888
SDR white level in nits	80
Bits per color component	8
Bits per pixel	24
Refresh Rate in Hz	60

Video Acceleration Information

Decoding (VideoDecoder)
Decode h264 baseline	64x64 to 4096x4096 pixels
Decode h264 main	64x64 to 4096x4096 pixels
Decode h264 high	64x64 to 4096x4096 pixels
Decode vp9 profile0	64x64 to 8192x8192 pixels
Decode vp9 profile2	64x64 to 8192x8192 pixels
Decode av1 profile main	64x64 to 8192x8192 pixels
Decoding (Legacy VideoDecodeAccelerator)
Decode h264 baseline	64x64 to 4096x4096 pixels
Decode h264 main	64x64 to 4096x4096 pixels
Decode h264 high	64x64 to 4096x4096 pixels
Decode vp9 profile0	64x64 to 8192x8192 pixels
Decode vp9 profile2	64x64 to 8192x8192 pixels
Decode av1 profile main	64x64 to 8192x8192 pixels
Encoding
Encode h264 baseline	0x0 to 1920x1088 pixels, and/or 30.000 fps
Encode h264 main	0x0 to 1920x1088 pixels, and/or 30.000 fps
Encode h264 high	0x0 to 1920x1088 pixels, and/or 30.000 fps

Vulkan Information

Device Performance Information

Total Physical Memory (Gb)	15
Total Disk Space (Gb)	475
Hardware Concurrency	8
System Commit Limit (Gb)	23
D3D11 Feature Level	12_1
Has Discrete GPU	no
Intel GPU Generation	12
Software Rendering	No

Diagnostics

0

b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDX12UEnabled	false
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	12
dwHeight	1920
dwRefreshRate	60
dwWHQLLevel	0
dwWidth	2880
iAdapter	0
lDriverSize	1481080
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Enabled
szChipType	Intel(R) Iris(R) Xe Graphics Family
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Enabled
szDACType	Internal
szDDIVersionEnglish	12
szDDIVersionLocalized	12
szDDStatusEnglish	Enabled
szDDStatusLocalized	Enabled
szDX12UStatusEnglish	Disabled
szDX12UStatusLocalized	Disabled
szDXVAHDEnglish	Supported
szDXVAModes	ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
szDescription	Intel(R) Iris(R) Xe Graphics
szDeviceId	0x9A49
szDeviceIdentifier	{D7B78E66-D909-11CF-3C52-2220BAC2D635}
szDeviceName	\\.\DISPLAY6
szDisplayMemoryEnglish	8237 MB
szDisplayMemoryLocalized	8237 MB
szDisplayModeEnglish	2880 x 1920 (32 bit) (60Hz)
szDisplayModeLocalized	2880 x 1920 (32 bit) (60Hz)
szDriverAssemblyVersion	27.20.100.9624
szDriverAttributes	Final Retail
szDriverDateEnglish	23/07/2021 00:00:00
szDriverDateLocalized	7/23/2021 00:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	English
szDriverModelEnglish	WDDM 2.7
szDriverModelLocalized	WDDM 2.7
szDriverName	C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b33c1fe20b4e97b0\igdumdim64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b33c1fe20b4e97b0\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b33c1fe20b4e97b0\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b33c1fe20b4e97b0\igd12umd64.dll
szDriverNodeStrongName	oem117.inf:5f63e5348b96c4a0:iTGLD_w10_DS:27.20.100.9624:PCI\VEN_8086&DEV_9A49&SUBSYS_00461414
szDriverSignDate	Unknown
szDriverVersion	27.20.0100.9624
szKeyDeviceID	Enum\PCI\VEN_8086&DEV_9A49&SUBSYS_00461414&REV_01
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{6B0F9111-2552-11EC-AFEB-940C2FC6C60D}\0000
szManufacturer	Intel Corporation
szMiniVdd	unknown
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	unknown
szMonitorMaxRes	Unknown
szMonitorName	Surface Panel
szNotesEnglish	No problems found.
szNotesLocalized	No problems found.
szOverlayEnglish	Supported
szRankOfInstalledDriver	00CF0001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x0001
szSubSysId	0x00461414
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Not run
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Not run
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Not run
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Not run
szVdd	unknown
szVendorId	0x8086

Log Messages

GpuProcessHost: The info collection GPU process exited normally. Everything is okay.

T_Rathier · May 2022

We replaced all of our CAD workstations this year with Dell Precision 5820 workstations with an nVidia P2200 gpu. Everything has the same image and same components. All software is up to date. Up until now, we have had no problems at all with Onshape using Chrome. This morning four workstations were started by students and they have the black background issue, the rest still have white.

We have tried all of the fixes above including changing the flag. We are using the latest Chrome and video drivers. It stays black. The students switched to Microsoft Edge and it works fine. We are a chrome-based google suite school so everything is the latest google version. I am on one of the new machines as well, but it works for me. I have no idea how to fix this or why some work and some don't.

steve_shubin · May 2022

@T_Rathier

I use my iPhone and my MacBook Pro to work with Onshape and all else. So I’m clueless as far as windows stuff goes

But about 4 or 5 days ago I happened upon this article. I sure hope it doesn’t have anything to do with what you’re up against

https://www.breitbart.com/tech/2022/04/30/google-chrome-warns-users-of-dozens-of-security-vulnerabilities/

john_mcclary · May 2022

Did you check cad.onshape.com/check
To see if their gl render is on the correct gpu?

Edge is effectively a better chrome browser. So it shouldn't matter if they use edge.

Do you have intel graphics also? If so, check to see if chrome is set to use the nvidia gpu.
You may also have to check the windows setting for Chrome's preferred gpu

kanineAU · December 2022

Just chipping in to say that also having the same issue on latest Chrome with an ageing desktop. Using Edge as workaround worked for me but I was pretty close to writing off onshape as unusable due to not being able to see any dimensions. Some kind of pop up warning would be good for new users if the "Black Background" condition can be detected.

T_Rathier · May 2023

The issue was caused by the hardware acceleration being turned off in Chrome. Our IT department had sent out a new windows group policy and didn't turn it on for my systems. Problem solved.

huntington_co · July 2023

I made a video showing how to solve this issue: https://youtu.be/cV83MioREnM

suzanne_mcnulty172 · February 2024

brynjar_andresen said:

Just for the record, pitchin' in with what solved it for me. Had the same problem as OP. Black and slow.
Went to
chrome://flags/
and enabled "Override software rendering list".
Restart and all worked like a charm, test shows graphic card and not Swiftshader.

I may actually love you - this totally worked! 👌

doug_leary · February 2024

Here it is Feb 2024, OnShape drawings are suddenly in dark mode, and enabling the Chrome setting discussed here does NOT change it back to light mode. I have not been able to find the OnShape setting responsible for activating dark mode, if there is one, but I can't use it - the normal black font for dimensions is almost invisible against the background now. Presumably this is a malfunction and not really dark mode, since in a proper dark mode the text would have to change to a light color or it's useless.

To fix this I've tried enabling "Override Software Rendering" in Chrome and restarting Chrome, and I've rebooted (Win10). Drawings are still in dark mode. The rest of the site is in normal light mode, only the drawing area is dark. Can anybody help?

UPDATE: Works fine on Firefox, so presumably it's a Chrome issue. A solution would be nice but at least Firefox is a good workaround.

Workspace background is black?

Answers

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