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"XXXXX is already scheduled for an update...." Ok. When?

S1monS1mon Member Posts: 726 PRO
I realize that we just had an update, so I imagine updating the feature library history of a ton of users documents takes time. I'm at almost 24hrs since I hit update. How do I know when this will actually happen? Is there any way to prioritize active documents?

Answers

  • lougallolougallo Member, Moderator, Onshape Employees, Developers Posts: 1,995
    edited January 14
    @S1mon this is best to be sent in directly not posted here.  Paid users can send us a ticket and ask for us to do it manually on a per doc basis.  Usually within 3 days all docs are updated.
    Lou Gallo / PD/UX - Support - Community / Onshape, Inc.
  • S1monS1mon Member Posts: 726 PRO
    @lougallo
    I did send in a support ticket. I was just trying to understand if this was a common experience. Sometimes support is more accurate and direct, and sometimes asking a question here is quicker and more nuanced with real user experiences. 

    It's a frustrating message since it gives zero indication of the timescale of the queued task - is it 10 seconds from now, 10 hours or 10 days? I've learned that imports and exports can be anywhere from seconds to tens of minutes - so I've gotten ok with that. Updating the feature library is not something that's typically a gating item, but in this case I'm trying to sort out a merge - which I can't do because the workspaces are two different versions of the feature library. It's still not critical - I have other things I can do - but it's frustrating.
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